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Market Orientation, Strategic Marketing and Sustainable Innovation

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Economic and Business Aspects of Sustainability".

Deadline for manuscript submissions: closed (30 June 2023) | Viewed by 21462

Special Issue Editors


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Guest Editor
Department of Economics and Management, AMBIS University, Lindnerova 575/1, 18000 Prague, Czech Republic
Interests: marketing communication; strategic management; branding; corporate social responsibility

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Guest Editor
Department of Environmental Economics, Faculty of Economics and Social Sciences, Budapest University of Technology and Economics, Műegyetem rkp. 3., 1111 Budapest, Hungary
Interests: sustainability management; climate change and sustainability; regional and sectoral adaptation and mitigation strategies; IoT and sustainability; climate-smart agriculture; smart cities and sustainable urban development
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Guest Editor
Department of Economics, University of Zilina, Univerzitna 1, 010 26 Zilina, Slovakia
Interests: marketing communication; brand management; marketing of services; corporate social responsibility

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Guest Editor
Department of Economics, University of Zilina, Univerzitna 1, 010 26 Zilina, Slovakia
Interests: marketing communication; marketing management; consumer loyalty; international marketing

Special Issue Information

Dear Colleagues,

A black swan in the form of the COVID-19 pandemic has come upon us and traditional social behaviour has radically changed in its wake. Managerial theory faces the need to reflect changes to individual value scales in managerial practice. While there are some areas where this need is not so urgent and the shift in trends is rather slow, there are other areas where the shift in trends has been rapid and radical. Marketing management and marketing innovations are the areas where the black swan effect is the most obvious. However, reflecting actual flexibility trends in managerial patterns is not the only aspect that has changed. Another—even more important—aspect lies in the stable character of this phenomenon. This is because we are not only dealing with the current reality of the pandemic, but we are also looking to the post-pandemic situation that is likely to involve turbulent markets and managerial realities. Despite the fact that the black swan theory was discussed in a wider socioeconomic context by Taleb at the very beginning of the 21st century, not enough scientific interest has been paid to this topic so far. The search for articles focused on the black swan effect only yielded 59 articles to the end of 2020. These studies identify three basic levels of the black swan effect: pre-black swan, black swan, and post-black swan.  However, these levels are not discussed equally. The main scientific interest is concentrated on the black swan event itself and its immediate aftermath. The pre- and the post- phases are discussed only marginally. We aim to fill this scientific gap in an upcoming Special Issue. Only effective marketing management can be considered a suitable platform to sustain competitive advantage based on appropriately motivated consumers. Thus, it is essential to redirect the attention of managers, which has so far been focused mainly on the effective creation of competitive advantage providing for consumer's preferences, to the factual realization of the activities that have a direct positive impact on sustainable development.

Based on the growing need for developing integrated models of the creation and implementation of sustainable marketing management patterns focusing on behaviourism in consumers’ buying behaviour, there is a gap that could potentially be filled by formulating relevant theoretical platforms as well as complex methodologies in the form of framework models oriented towards the optimization of managerial decision-making processes.

Therefore, a space must be created for the acquisition of new knowledge and the formulation of new postulates based on the application of systematic and multidisciplinary approaches, forming the basis for reaching the sustainable development of society.

Therefore, we are organizing this Special Issue, which aims to discuss the challenges of contemporary sustainable marketing management in light of the multidisciplinary nature and contemporary challenges related to this concept.

In this Special Issue, original research articles and reviews are welcome. Research areas may include (but are not limited to) the following:

  • sustainable development
  • sustainable marketing management
  • sustainable marketing research
  • sustainable product policy
  • sustainable price policy
  • sustainable distribution policy
  • sustainable communication policy
  • sustainable innovation
  • adaptive capacity
  • responsible innovation
  • prosumer marketing
  • market orientation
  • strategic marketing
  • consumer loyalty
  • green marketing and greenwashing
  • marketing ethics
  • socially responsible marketing
  • strategic management
  • digital communication platforms
  • e-marketing
  • COVID-19 and post-pandemic marketing management
  • black swan effect
  • behavioural economics
  • consumer motivation sources
  • consumer engagement
  • sustainable buying behaviour
  • typology of consumer behaviour
  • generational stratification of consumers
  • marketing in emerging markets

We look forward to receiving your contributions.

Dr. Jana Majerová
Dr. Mária Szalmáné Csete
Dr. Margareta Nadanyiova
Dr. Lubica Gajanova
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • market orientation
  • strategic marketing
  • sustainable innovation
  • sustainable marketing
  • consumer loyalty
  • green marketing
  • socially responsible marketing
  • strategic management
  • COVID-19
  • post-pandemic management

Published Papers (4 papers)

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Research

19 pages, 416 KiB  
Article
Modeling Positive Electronic Word of Mouth and Purchase Intention Using Theory of Consumption Value
by Kalisri Logeswaran Aravindan, Thurasamy Ramayah, Munusamy Thavanethen, Murali Raman, Narinasamy Ilhavenil, Sanmugam Annamalah and Yap Voon Choong
Sustainability 2023, 15(4), 3009; https://doi.org/10.3390/su15043009 - 07 Feb 2023
Cited by 6 | Viewed by 2882
Abstract
Green is a timely and crucial concept in sustainability; therefore, encouraging both public and private businesses in Malaysia to persistently promote and make attempts to put green practices into effect is similarly crucial. The green industry and its environment are under pressure as [...] Read more.
Green is a timely and crucial concept in sustainability; therefore, encouraging both public and private businesses in Malaysia to persistently promote and make attempts to put green practices into effect is similarly crucial. The green industry and its environment are under pressure as a result of its acquisition, which is still occurring at an alarming rate. Using the theory of consumption values (TCV) as the underlying theory, this study explores the potential drivers of green purchases while also analyzing the mediation effect of positive word-of-mouth. Purposive sampling was employed in this study and data analysis was conducted using covariance-based structural equation modeling (SEM-AMOS). Findings from 336 respondents highlight the significance of positive word-of-mouth, emotional value, and epistemic value, as major determinants of green purchase intention. This study offers crucial information that will aid suppliers of green goods in motivating customers to make green purchases by emphasizing high-impact product values. Additionally, the study advocates the promotion of sustainable practices by emphasizing positive word-of-mouth in sparking public interest to make green purchases. Full article
(This article belongs to the Special Issue Market Orientation, Strategic Marketing and Sustainable Innovation)
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10 pages, 538 KiB  
Article
Understanding the Influence of CPE on Brand Image and Brand Commitment: The Mediating Role of Brand Identification
by Imran Khan and Mobin Fatma
Sustainability 2023, 15(3), 2291; https://doi.org/10.3390/su15032291 - 26 Jan 2023
Cited by 3 | Viewed by 2539
Abstract
It has been recognized that there is a need for a new research area that concentrates on perceptions rather than reactions. The present study proposes a conceptual framework to incorporate consumer-perceived ethicality (CPE) and its influence on brand identification. Also, this research measure [...] Read more.
It has been recognized that there is a need for a new research area that concentrates on perceptions rather than reactions. The present study proposes a conceptual framework to incorporate consumer-perceived ethicality (CPE) and its influence on brand identification. Also, this research measure the mediating influence of brand identification on consumer brand image and brand commitment. A nonrandom sampling procedure was employed, yielding a total of 368 valid responses. This study’s findings suggest that CPE has a positive and significant direct impact on brand identification. The partial mediating impact of brand identification is observed in the path relationship from CPE to brand commitment. By examining the consequences of customer responses to CPE, businesses can develop better strategies that are desirable from both a normative and a business perspective. This study’s overall managerial implications include improving ethical practices since they have a significant impact on the consumer formation of brand commitment. Full article
(This article belongs to the Special Issue Market Orientation, Strategic Marketing and Sustainable Innovation)
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19 pages, 1590 KiB  
Article
Factors Affecting the Sustained Market Position of TV Channels: Insights from Audience Preferences
by Asım Dinler, Tarık Atan and Aysen Berberoglu
Sustainability 2022, 14(23), 16138; https://doi.org/10.3390/su142316138 - 02 Dec 2022
Viewed by 1754
Abstract
Presently, in a rapidly changing environment, television (TV) channels—such as other profit-seeking institutions—should strive to gain a competitive advantage over their competitors to save their market shares and sustain themselves in the sector. This especially applies to local TV channels, which not only [...] Read more.
Presently, in a rapidly changing environment, television (TV) channels—such as other profit-seeking institutions—should strive to gain a competitive advantage over their competitors to save their market shares and sustain themselves in the sector. This especially applies to local TV channels, which not only compete with other local TV channels, but also compete with international and online platforms at the same time. In North Cyprus, where the TV sector is very small and limited, TV channel owners try to generate profit out of a very small market. In this situation, it is important for them to create a good brand image in the minds of the audience, as well as good program quality, their end goal being to sustainably gain the preference of the audience. It is also important for local TV channels to increase their viewing times, leading to the sustainable behavior of the viewers. The present study aims to evaluate the hypothesized relationship between TV channels’ image and audience preferences, taking into account the mediation effect of program quality and the moderator effect of viewing frequencies. The scope of the study encompassed people living in North Cyprus who watch local TV channels, from whom a sample of 384 respondents was drawn. An online self-administered questionnaire was distributed in order to collect the data. The collected data were analyzed with the help of SPSS and AMOS 24. The results from the analysis showed that there was a positive relationship between the channel image and channel preferences of the audience, and that this relationship was mediated by TV program quality. On the other hand, viewing frequency was found to have no statistically significant moderation effect on the relationship between channel image and audience preferences. Full article
(This article belongs to the Special Issue Market Orientation, Strategic Marketing and Sustainable Innovation)
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19 pages, 877 KiB  
Article
Net Promoter Score (NPS) and Customer Satisfaction: Relationship and Efficient Management
by Asier Baquero
Sustainability 2022, 14(4), 2011; https://doi.org/10.3390/su14042011 - 10 Feb 2022
Cited by 11 | Viewed by 13275
Abstract
The NPS index is used in the hotel industry to measure customer loyalty and, by extension, customer satisfaction. Many hotel companies set their annual budget based on this index and include it, together with annual economic results, for evaluation when deciding on a [...] Read more.
The NPS index is used in the hotel industry to measure customer loyalty and, by extension, customer satisfaction. Many hotel companies set their annual budget based on this index and include it, together with annual economic results, for evaluation when deciding on a potential management bonus. For managers in some companies, achieving a high NPS becomes nearly as important as achieving strong economic results. The purpose of this research is to deepen the study of the NPS index by analysing the existing relationship that the model has with customer satisfaction, focusing on the following main areas of a hotel: reception, cleanliness and room comfort, and gastronomy. To do so, this study uses fuzzy set qualitative comparative analysis (fsQCA). New evidence of value is offered based on the analysis of a sample of six hotels (4 and 5*) located in the Balearic Islands, Spain (Mallorca, Minorca, and Ibiza). In total, 557 surveys were completed in August 2021 and 571 surveys were completed in August 2020, and therefore both sample groups were impacted by a Black Swan (BS) event, the COVID-19 pandemic, in two different stages of its trajectory. The results suggest that in the study sample, the key factor in achieving a high NPS was (1) gastronomy in 2021 (after more than one year of the COVID-19 pandemic), and (2) cleanliness and room comfort in 2020 (at the beginning of the COVID-19 pandemic). These results offer insights for hotel managers, as well as for academics who can develop new lines of research on the subject. Full article
(This article belongs to the Special Issue Market Orientation, Strategic Marketing and Sustainable Innovation)
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