Asking about Risk in a Company: A New Approach to Learning ISO 45001 in Engineering Programs

Abstract

This paper proposes a workflow so that engineering scholars can learn to ask effective questions to establish systems of consultation to workers following the indications of the international standard ISO 45001 “Occupational health and safety management systems” (Chapter 5.1) in the context of a medium-size developer and construction company. The methodology has been specifically designed to assess whether it is possible for students to acquire skills in ISO 45001 by developing an innovative method for their own employee questionnaires, and this new standard requires professionals who know how to apply the fundamentals in an industrial context. An experiment with 31 mechanical engineering students was carried out. The new methodology was applied based on three learning levels: large group, working group, and individual student. Different research instruments have been applied to evaluate how they perceive the activity with respect to the usefulness for learning and adaptation to reality. It has also tried to evaluate the subjective sensation during the development of the activity: feelings of happiness, self-confidence, and satisfaction of the scholars. The results show that students considered the activity as interesting, useful for learning, and adapted to reality, posing an important challenge that may have served to improve intrinsic motivation in the learning of management systems.

1. Introduction

The number of occupational accidents in the European Union during 2019 was 31,401,950, according to the latest Eurostat report. In Spain, the ratio was 1.8 accidents per 100,000 workers, 1.7 that of the entire European Union. The sectors most affected by the accidents were construction, transportation and storage, and manufacturing [1].

Despite several previous attempts and the lack of consensus to develop an international standard on occupational safety and health [2,3], the International Organization for Standardization finally published the ISO 45001:2018 standard [4] on Occupational Health and Safety Management System (OHSMS) based on the collaborative efforts of representatives from 70 countries [5].

Since 12 March 2018, OHSMS has for the first time an international ISO standard (ISO 45001) [4], which replaces the previous current standard of greater application: the British standard OHSAS 18001 [6] and other non-ISO standards issued by national/supranational normative bodies that can be consulted in chronological order [7]. Companies with an OHSMS certification according to OHSAS 18001 have had three years since the publication of ISO 45001 to adopt the new requirements. This deadline lasted for six months, until 30 September 2021, owing to the SARS-CoV-2 pandemic. Therefore, today, many organizations are immersed in the incorporation or updating of the new standard and the number of valid certificates is increasing exponentially: from 11,952 certificates emitted in 2018 to 190,481 in 2020 [8].

This latest standard promises a renewed approach by placing Occupational Safety and Health (OSH) at the center of an organization’s objectives and strategy, encouraging proactive risk management and requiring the maintenance of effective OSH [9], and, in this manner, ensuring more effective health and safety [7]

A more detailed comparative analysis between ISO 45001 and another widely applicable standard AS/NZS 4801:2001 suggests that ISO 45001 includes, among other important issues, the participation and commitment of the occupants [10]. This is a key aspect to train future professionals on the application or certification of this novel standard. In this respect, it should be noted that OHSMS is also embedded in integrated management systems. In addition, communication with all stakeholders is part of the systems integration process [11,12], and occupants are really an interested party from whom the opinion should be known, not only in terms of occupational risk prevention but also in other aspects such as quality, human resources, environmental management, etc.

To ascertain the opinion of the occupants, based-on questionnaires consultation systems or other tools must be established to obtain an accurate and sincere answer about preventive measures and the perception of the occupational risks. These questionnaires must be designed in a personalized way for each job and occupant’s characteristics.

Additionally, ISO 45001 can help organizations move beyond an analytical approach (focused on individual system components) to a better understanding of the system as a whole, almost always through systems thinking [13]. The requirements for occupants’ consultation and participation are established in chapter 5.1 of ISO 45001, depending on the approach to risks and opportunities [14]. In this regard, the main objective is to obtain information that empowers decision-making at the occupational risk preventive level. This is a novelty with respect to previous non-ISO occupational safety management systems. Therefore, new tools to learn this point are important and make a scientific contribution today.

Health and Safety as an academic discipline aims to reduce risks through preventive techniques and training [15,16]. The engineering programs related to Health and Security disciplines are critical ones because future engineers will have to face safety risks that may affect them, their colleagues, and the general public.

For training on safety and health, different methods can be used [17,18] and they can be more or less passive [19]. In this way, different innovative initiatives have been carried out in health and safety in recent years [16].

Given the importance of prevention in an area as critical as mechanical engineering and because of the consultation and participation requirements established on the recently created ISO 45001, it is important that engineering students know how to extract preventive information from occupants using a consultation system based on a collection of questions. To this end, the activity has been specifically designed and the students’ perception has been evaluated. The objective is to provide an appropriate and engaging methodology for students based on three levels of learning that will enable students to address the participation requirements of the standard.

2. Methodological Design

The methodology will consist of applying a novel activity specifically designed to aim the training objectives and, subsequently, asking the students about the activity. The approach has been based on the author’s experience and the requirements of the standard ISO 45001. In this way, it will be possible to validate the students’ perception after the development of the activity, which is the main objective of this research.

2.1. Activity Design

The proposed activity was ad-hoc and designed to focus the tasks on three levels (Figure 1):

• Large group: all the students are in the classroom. At this level, an expository class will be held to explain details about the activity.
• Working groups: teams formed by a maximum of four students. The heaviest workload of scholars will be at this level. The aim is to enhance skills related to teamwork and oral communication.
• Individual student: at this level, the student must individually reflect and ask his colleagues about the results of their works. Furthermore, the individual perception of the student will be studied.

The students have received previous classes on occupational health and safety systems. First, the professors will explain to the students the description of a company in the large group. In this case, a fictitious construction development and promotion company was chosen due to the high relationship with the scope of the mechanical engineering program (

Table 1. Fictitious Company description.

Company Description	ATOSSAN S.A. (fictitious entity) is a Spanish company dedicated to promoting all the necessary resources and building projects around the world.
Number of employers	The company has 800 employees of its own (most of them highly specialized) and it is estimated that it has created around 1000 indirect jobs.
Headquarters (for legislative purposes)	European Union (Spain)
Influence area	The company has different offices in Spain, France, Portugal, and Colombia

). The authors decided to use a fictitious company because, in this way, students could be given the working methods and processes of each department. In real companies, there are aspects that are difficult for outsiders to learn about.

In this step, the academic will explain to the large group the main processes of the organization, as well as the different company departments and their relationship between them. This phase is not easy because explaining the operation of an organization can be complex and it is necessary to focus on the most important aspects of the management of occupational risk prevention. In addition, mechanical engineering students may not have an overview of business organization. However, they do have basic knowledge because they have all taken the subject entitled “Business Administration and Industrial Organization” in the first year of a Bachelor’s degree.

Once the activity has been explained, all the students of the large group will be divided into working groups (of four scholars). Each working group will be assigned a department of the company (

Table 2. Department to be assigned to each working group.

Nº	Department	Brief Description
1	Strategy Department	This department is in charge of locating land opportunities for building and negotiating their purchase. It is located in Madrid, from where the central management is carried out, but also has a branch in Bogota and Lisbon in order to be closer to potential investment opportunities. The department has professionals who travel around the territory to locate purchase opportunities.
2	Financial Department	This department is responsible for the financial administration of the company and the development of financial products associated with the sales that are offered together with the product in partnership with financial institutions (loans, mortgages, insurance, etc.).
3	Technical Department:	This department is in charge of planning the execution of the works and liaising with the contractors for the development of the projects. It is also in charge of obtaining the necessary permits and licenses to build. It is located in Madrid, from where the central management is carried out, but also has a unit in Bogotá and another in Lisbon, to be closer to the works, to be able to carry out control tasks, and to be able to facilitate the obtaining of permits and licenses. The company works in collaboration with different local engineering/architectural firms to which it outsources part of the projects to be executed.
4	Marketing Department:	This department is in charge of supporting the sales department by training the sales staff, creating and managing advertising, and maintaining the website, social networks, etc. It is located in the Madrid offices and provides support to all offices and departments.
5	Legal Department:	This department is responsible for providing legal support to the other departments and drafting contracts with companies, as well as purchase and sale contracts with clients and land sellers. They are also in charge of representing and defending the company’s interests in courts and tribunals. It is located in the Madrid offices and provides support to all offices and departments. However, given the different legislation in foreign countries, local law firms from those countries are hired to defend the company’s interests if any controversy arises and to advise the foreign headquarters.
6	Human Resources Department:	This department is in charge of personnel management, new hires, social security formalities, and other human resources issues. It is located in the Madrid offices and provides support to all offices and departments. In the case of offices in foreign countries, the selection and management of personnel are carried out by external recruitment and temporary employment companies contracted to provide this service.
7	Sales and Customer Service Department:	This department is responsible for customer service and advice, always focusing its efforts on the formalization of sales. Their tasks include attracting clients, attending to clients in the office or virtually, and scheduling visits to the properties. The company has a large database of clients who have shown interest in the company’s services, and regularly provides these clients with offers and contacts them to find out if they are still interested.

). Students will need to work to perform the risk assessment and based-on questionary consultation system design for assigned department workers that will be used to survey them. Once the students have worked in the working groups and have written the consultation system, each group must make an oral presentation to their classmates to explain each question to raise to the occupants and its purpose in the field of prevention. This will provoke a debate because the rest of the students will be able to pose questions to the group that presents their work. In this phase, the professors will act as mere moderators.

The activity will be Implemented following the requirements set out in

Table 3. Requirements for the questions raised for each working group in the context of ISO 45001.

Nº	Requirements
1	Usefulness for needs and expectations detection of department workers: it is a requirement of ISO 45001:2018 to know the needs and expectations of the Stakeholders of the organization, and employees are one of them.
2	Usefulness to define the Health and Safety Policy: the Occupational Health and Safety Policy is a key element in the OSHMS, and therefore the opinion of department workers must be obtained before its publication and communication.
3	Usefulness for the assignment of responsibilities and roles: Health and Safety management involves the definition of roles within the organization, and the designation of people with responsibility and authority. This matter should be consulted with employees or their representatives.
4	Compliance with legal requirements: compliance with legal provisions implies the making of changes and decision-making, which in some cases greatly affects occupants.
5	Usefulness for defining and planning prevention objectives: it is a requirement of ISO 45001 2018 that specifies that the objectives of the Health and Safety Management System should be established. These objectives will involve actions and changes in the organization, which affect everyone, and therefore it is necessary to know the opinion of the workers.
6	(If applicable) Usefulness for the treatment of subcontractors and Temporary Employment Agency (TEA) The subcontracting of ETT jobs or workers is usually an important focus of risk for the Health and Safety of the company since occupational risks would also affect these external workers. When establishing controls over them, consultation with employees is required.
7	Monitoring, measurement, and evaluation: the functioning of the Health and Safety Management System must be measured and evaluated periodically, determining what needs to be measured, how to do it, and what provides useful information is very important.
8	Audit scheduling oriented: audits are a key tool to know the real functioning of the Health and Safety Management System. Therefore, its planning, its execution, and evaluation of its results require prior consultation.
9	Continuous improvement: the continuous improvement of the Occupational Health and Safety Management System is a mandatory commitment of the Management. Regarding how this commitment (required by ISO 45001 2018) is guaranteed, employees should be consulted.
10	Clarity and good wording of the question, absence of ambiguities, and adequation of the scale to interpret the results.

. Scholars will know these requirements from the explanation of the activity (Figure 1) in advance and these should be considered to design the consultation system. The structure and all the sections of ISO 45001 were previously explained in the classroom. The activity will be carried out for two hours in the presence of the professors. In this way, the professors will be able to solve the students’ doubts and observe their attitudes (Figure 1). After this period, students will work autonomously (out of class), but the professors will remain as a consultant for 4 h a week. In these mentoring spaces, students will be able to go to the professor’s office to ask any questions they may have.

2.2. Research Instruments

Once the activity has been fully carried out following the steps indicated in Figure 1, scholars will be surveyed anonymously using a brief questionnaire with the following questions, all of them on a Likert 1–5 scale. This questionnaire has been used in previous research in teaching innovation in engineering (e.g., [20,21]).

As the reader can see in

Table 4. Questions on the questionnaire for students’ perception analysis.

Question	Statement	Scale	ITEM to Measure
C1	I found the form activity interesting.	Likert 1–5	Interesting
C2	The activity has helped me to improve my learning of the subject.	Likert 1–5	Useful for learning
C3	The activity is close to business reality.	Likert 1–5	Adapted to reality
C4	During the development of the activity, I felt self-confident.	Likert 1–5	Self-confident
C5	During the development of the activity, I felt satisfied.	Likert 1–5	Satisfaction
C6	During the development of the activity, I felt happy.	Likert 1–5	Happiness

, the first three questions aim to ascertain if the activity has been beneficial for the students and if it has aroused their interest, and if it has seemed close to reality. The following three questions seek to know the personal sensations and emotions that the student has had while carrying out the activity. These last are considered to have indications about the improvement of intrinsic motivation [21] since this is beneficial for the student because it favors student involvement in learning through satisfaction and enjoyment [22,23].

The results of the questionnaire will be processed using descriptive statistics and correlation analysis between the results of the questions, although first the Crombab Alpha will be calculated to evaluate the coherence of the questionnaire.

Additionally, the professor will have participated as an observer in all phases of the development of the activity, trying to collect qualitative information by means of field notebook entries. This qualitative information will complement the results of the questionnaire [21].

3. Results

Once the activity was carried out, 31 scholars were surveyed using the questions indicated in Table 4, all of them posed using a Likert scale from 1 to 5. The questionnaire was performed completely anonymously to prevent scholars from being conditioned. All of them answered all the questions raised.

Alpha de Cronbach was calculated from the scholar responses, the value being 0.8074. It is higher than 0.7 (reference value), which implies that all items measure satisfaction with the activity and are coherent with questionaries of the same type applied in other research [21,24]. Therefore, the questions raised are coherent with the aim of the research.

The results of the questionnaire can be seen in

Table 5. Results for each raised question.

Question	ITEM to Measure	Mean	Adj. Total Mean	Median	SD	Adj. SD
C1	Interesting	3.774	18.935	4	0.990	2.670
C2	Useful for learning	3.968	18.742	4	0.875	2.792
C3	Adapted to reality	3.871	18.839	4	0.957	2.922
C4	Self-confident	3.774	18.935	4	0.617	3.151
C5	Satisfaction	3.806	18.903	4	0.749	2.970
C6	Happiness	3.516	19.194	4	0.626	3.260

. As the reader can see, for all questions, the mean was above 3.5 and the median was 4 in all cases. The best result in terms of mean was obtained in question C2, which is related to the usefulness of learning the subject. The lowest average result was obtained in question C6 related to the feeling of happiness that the scholars felt while performing the activity. The adjusted mean and standard deviation values are mostly consistent.

The matrix of correlation coefficients between the answers given by each scholar to each of the questions was also calculated (

Table 6. Correlation matrix for questions’ responses.

	C1	C2	C3	C4	C5
C2	0.799
C3	0.601	0.632
C4	0.459	0.357	0.062
C5	0.568	0.499	0.382	0.407
C6	0.141	0.153	−0.052	0.657	0.434

) (Figure 2). In this way, the reader can see how there is a slight correlation between C1 and C2; between C1 and C3; and between C1 and C2 and C3. Answers to questions C4, C5, and C6 generally maintain a low correlation with questions C1, C2, and C3.

In the participant observation, the professor was able to verify that the scholars took the activity seriously, tried to imagine what the work was like in the department that had been assigned to them, and put themselves in the place of work to find those potential risks to ask about.

4.

Most of the doubts that the professor had to answer were about the formal approach of the questions (type of scale, the form of writing, etc.). During the activity development, the scholars usually consulted the international standards [4], the regulations of occupational risk prevention in Spain [25], and the materials of the subject. It was also possible to observe how they consulted the websites of similar companies on the Internet and additional information.

4. Discussion

When interpreting the data, the context in which the research has been developed must first be considered: students enrolled in a degree in mechanical engineering without previous knowledge of occupational risk prevention. Among the interests of these scholars, it is not common that there are subjects related to prevention and even so, the acceptance has been wide, and they have mostly considered the activity as useful for learning and interest.

The result in the question regard”ng h’ppiness is slightly lower than that obtained for the rest of the questions. This may be because this is a subjective sensation and depends on the psychology of the person. This result was therefore expected, although the fact that the adjusted average is higher implies the existence of outliers. The question that shows the greatest variability is question C1. This could be because students may have different interests because of the multidisciplinary nature of the Bachelor’s program in mechanical engineering.

An analysis of correlations shows some correlation between question C1 and question C2. That is a slight correlation between the “perception of utility” and the “interest in the activity”. This is something to be expected because engineering students usually consider interest the activities that have a real utility for learning, and on the contrary. There is also a slight correlation between C3 and C2: the “perception about the actual application of the activity” and the “usefulness for learning respectively”. This may be hypothetical because scholars perceive the activities that are proposed with real or quasi-real statements (not theoretical) as more useful for their learning. This aspect has already been detected in other educational research contexts [16,26,27] where real practical examples are proposed, even during the pandemic [28]. In turn, the objective questions about the perception of reality (C1, C2, and C3) show a poor correlation with the subjective questions that analyze how the student feels after the development of the activity (C4, C5, and C6).

Although it was noticeable that the scholars were accustomed to answering surveys in their daily lives (nowadays customer surveys come to us constantly), the professor was able to verify that the fact that they were the ones who wrote the questions, which in some cases generated doubts and insecurity. This is something logical and totally expected and is proof that the activity was an important learning activity in terms of transversal competencies because today it is very important to know how to write questions to obtain information from customers, workers, users, etc. both in the contexts of prevention and for any other management system.

5. Conclusions

In this work, a learning activity in Occupational Health and Safety has been designed and evaluated. The objective is to educate engineering students on the requirements related to occupants’ consultation and participation in the well-known ISO 45001 standard (specifically Chapter 5.1.), applicable internationally for all types of organizations regardless of their sector and size [4] and with different benefits not only in security but also in terms of productivity, reduction of costs of stoppages, and reduction of losses of production [29].

The strategy proposed in this work responds to a real training need that can be addressed through teamwork and provides an innovative solution for this that has been validated from the perception of the scholars.

The perception study was conducted from a point of view of the usefulness of the tool, a correct adaptation of the activity to the formative interests of the scholars, and, also, from a subjective point of view. It was concluded that the activity has been pleasant and has made them feel good about themselves, which enhances their intrinsic motivation. The data of the perception study was consistent with the observations made by the teacher during the course of the activity and were consistent with what was observed in other works in which activities close to reality were also carried out in the classroom [21].

Finally, it should be noted that this activity has been carried out in a face-to-face training modality. However, through videoconferencing and other virtual tools that allow attendees to be segmented into working groups, it could be possible to reproduce the study carried out to verify the results in e-learning contexts. Future work could address this line of research. Furthermore, due to the high-level structure (shared by different management standards), the based-on three levels workflow designed (Figure 1) could be adapted to other training requirements, not only in OHSMS but also in other training contexts in industrial standardization and management systems such as quality, environment, and information security.