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Digital Management and Business Models in Public Administration: An International...
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Digital Management and Business Models in Public Administration: An International Perspective

A special issue of Administrative Sciences (ISSN 2076-3387).

Deadline for manuscript submissions: closed (30 April 2023) | Viewed by 32336

Special Issue Editors

Prof. Dr. Tomáš Peráček

E-Mail Website
Guest Editor
Department of Informations Systems, Faculty of Management, Comenius University Bratislava, Odbojarov 10, 820 05 Bratislava, Slovakia
Interests: law; management; public administration
Special Issues, Collections and Topics in MDPI journals
Dr. Andrea Čajková

E-Mail Website
Guest Editor
Faculty of Social Sciences, University of Ss. Cyril and Methodius in Trnava, Bucianska 4/A, 917 01 Trnava, Slovakia
Interests: public policy; public administration; management; smart cities
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Although the search for optimal management innovations may seem like a matter of the purely private sphere, this concept is increasingly being inflected with public administration. It is, therefore, necessary to focus on the identification of internal and external factors that limit the possibilities of using modern management methods with an orientation on the use of digital management and business models from an international perspective that can help develop an open administration close to the citizen and provide quality and targeted public services. In addition to strengthening the main principles of open government—transparency, participation, and accountability of the government to its citizens—this concept represents a way to increase people's interest in society. Whether we are talking about the micro-level in the form of the fight against corruption within a public institution and the effort to create an atmosphere of trust instead of fear in the workplace or the importance of involving the public and stakeholders in the macro-level of public policy-making.

This call is issued in the context of clearly growing interest in the conceptual building of innovative public administration, the use of modern management tools, specifically the possibility of using business models and digital management to increase the efficiency and pro-client orientation of public administration and the need to create intuitive tools to ensure the effectiveness of public policies. At the same time, we create space to summarize new knowledge about new management methods brought by a modern technological and digital society. Existing knowledge and experience are limited, opening many different directions for further academic research. Taking this into account, we would like to draw the attention of prospective contributors to the following questions:

  1. What factors limit the possibilities of using modern management methods in public administration specifically from the perspective of using business models and digital management to increase public service efficiency and pro-client orientation?
  2. What management competencies do leaders lack in order to create and sustain effective government and/or public sector organizations?
  3. Good public administration and governance are a key factor in its economic performance and the well-being of its citizens, is it essential for public authorities to be able to adapt to changing circumstances?
  4. What are the key factors in improving public administration performance? Is efficient, flexible, and effective governance a prerequisite for good governance and a key driver of growth?
  5. What tools and methods are needed to improve structures and processes to ensure that public policies are properly designed based on facts and analyses?
  6. Is codification and planning of legislation needed to ensure a proper concept of the legal framework of state governance and better policy-making?
  7. Is there a need to oversee the implementation of reforms by setting up a reliable management and monitoring system?

The contributors may focus on the experiences of individual countries, or they may provide broader international perspectives. Comparative papers containing clear analyses of empirical data will be preferred, but interesting case studies leading to a better understanding of some specific phenomena are also welcome.

Prof. Dr. Tomáš Peráček
Dr. Andrea Čajková
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a double-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Administrative Sciences is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Published Papers (8 papers)

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Research

18 pages, 332 KiB  
Article
Data Boxes as a Part of the Strategic Concept of Computerization of Public Administration in the Czech Republic
by Jiří Dušek
Adm. Sci. 2023, 13(6), 154; https://doi.org/10.3390/admsci13060154 - 16 Jun 2023
Cited by 2 | Viewed by 1421
Abstract
The paper focuses on the analysis of the computerization of public administration in the Czech Republic in the context of the implementation and operation of data mailboxes, which have been an integral and very important part of e-Government in that country since 2009. [...] Read more.
The paper focuses on the analysis of the computerization of public administration in the Czech Republic in the context of the implementation and operation of data mailboxes, which have been an integral and very important part of e-Government in that country since 2009. A data mailbox has been defined in the Czech legal system since 2009 as an electronic repository of a special type established under the relevant Act No. 300/2008 Coll., which is intended for delivering electronic documents between public authorities on the one hand and natural persons and legal entities on the other. The data mailbox is mandatory for public authorities, legal entities registered in the Commercial Register, and natural persons engaged in business and may also be established by individuals not engaged in business. Public authorities are obliged to send documents preferably to the data mailbox of an addressee, if the latter has set up one, and, considering the legal assumption of delivery, entities which have set up a data mailbox are de facto obliged to collect documents from it. The aim of the study is a detailed description and critical analysis of the data mailbox system in the Czech Republic. The study also focuses on understanding the specific aspects of the implementation of data mailboxes in the Czech Republic. The main methods used are description, thematic and comparative analysis, so this is a descriptive case study. The results of the analysis confirm a number of problems related to the operation of data mailboxes, whether they be technical problems, security risks, usability problems, legal and regulatory problems or other organizational and procedural problems. The forced “computerization” of communication of a number of legal entities in 2023 is also mentioned. Full article
(This article belongs to the Special Issue Digital Management and Business Models in Public Administration: An International Perspective)
12 pages, 277 KiB  
Article
Loyalty Programmes and Their Specifics in the Chinese Hospitality Industry—Qualitative Study
by Katarína Gubíniová, Thorsten Robert Moller, Silvia Treľová and Malgorzata Agnieszka Jarossová
Adm. Sci. 2023, 13(6), 152; https://doi.org/10.3390/admsci13060152 - 09 Jun 2023
Viewed by 1657
Abstract
Instead of aiming to achieve as many members as possible, it is important to focus on retaining customers, which is achieved with the support of loyalty programmes. As the tourism and hospital industries have become the fastest growing sectors in the world, hotels [...] Read more.
Instead of aiming to achieve as many members as possible, it is important to focus on retaining customers, which is achieved with the support of loyalty programmes. As the tourism and hospital industries have become the fastest growing sectors in the world, hotels have realised the potential to focus on their loyal customers. A qualitative approach was adopted to explore the attractiveness of loyalty programmes to Chinese consumers and the challenges of such programmes in the hospitality industry. The aim of this paper is to identify which aspects of a loyalty programme in the hospitality industry are perceived as attractive to Chinese customers. This qualitative research highlights the perspective of industry leaders such as general managers and executives working in the club lounges of five-star hotels in Suzhou as well as loyalty programme consultants with a focus on China. The qualitative research findings are aimed at supporting hotels in China and loyalty programmes with a focus on Chinese consumers in the hospitality industry in order to receive more knowledge and to explore new strategies on how to retain and satisfy Chinese programme members. Full article
(This article belongs to the Special Issue Digital Management and Business Models in Public Administration: An International Perspective)
16 pages, 1578 KiB  
Article
Hybrid Work Model: An Approach to Work–Life Flexibility in a Changing Environment
by Martin Krajčík, Dušana Alshatti Schmidt and Matúš Baráth
Adm. Sci. 2023, 13(6), 150; https://doi.org/10.3390/admsci13060150 - 06 Jun 2023
Cited by 5 | Viewed by 17266
Abstract
Employees’ work environment has drastically shifted from offices to homes. Telework is often a desired employee benefit, but employers consider it a temporary setting. The lasting COVID-19 pandemic has changed the concept of telework. Home office has gained importance and will likely become [...] Read more.
Employees’ work environment has drastically shifted from offices to homes. Telework is often a desired employee benefit, but employers consider it a temporary setting. The lasting COVID-19 pandemic has changed the concept of telework. Home office has gained importance and will likely become an essential part of the working environment even after the pandemic. This paper aims to identify the preferences of employees from culturally diverse backgrounds in relation to the setting of their work location and time after the end of the pandemic. A web-based questionnaire survey as a quantitative research method was used. Data were collected from employees in Slovakia and Kuwait. The research findings indicate that employees value time flexibility, although localization flexibility is also growing in importance. The proposed hybrid work model seems to be the most suitable solution in line with the employees’ preferences. It is crucial to understand employees’ needs in terms of working time and place because only workplaces that are designed for employees and show organizational resiliency can survive and maintain competitiveness in the future. Full article
(This article belongs to the Special Issue Digital Management and Business Models in Public Administration: An International Perspective)
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19 pages, 350 KiB  
Article
Determination of Public Supervision Aspects and Legal Pillars of Activities of Financial Agents in Central European Countries
by Mikuláš Sidak, Andrea Slezáková, Edita Hajnišová and Stanislav Filip
Adm. Sci. 2023, 13(3), 78; https://doi.org/10.3390/admsci13030078 - 08 Mar 2023
Cited by 3 | Viewed by 1302
Abstract
Financial intermediation can be performed by certain types of financial agents or financial brokers in selected European countries. Using primarily analysis and the comparison, the authors focus on certain legal aspects of distribution of financial services in selected Member States of the EU [...] Read more.
Financial intermediation can be performed by certain types of financial agents or financial brokers in selected European countries. Using primarily analysis and the comparison, the authors focus on certain legal aspects of distribution of financial services in selected Member States of the EU and the EEA, providing a comparative legal analysis. In Slovakia, it is being focused on the subordinate financial agent. The subordinate financial agent is an entrepreneur entitled to perform financial intermediation. The subordinate financial agent belongs under the delegated supervision of the independent financial agent. The paper deals with a consideration de lege ferenda, a change to the relevant legislation according to which the subordinate financial agents could belong to the supervised financial market entities. The authors provide pros and cons regarding the direct supervision of this entity realized by the National Bank of Slovakia. The paper is being prepared by using analysis, synthesis, the inductive method, the deductive method, and the comparative method. When regulating distribution of financial services on the European level, the Insurance Distribution Directive had played a key role. Mainly due to protection of financial consumers, the subordinate financial agent should belong under the direct supervision of the National Bank of Slovakia. Full article
(This article belongs to the Special Issue Digital Management and Business Models in Public Administration: An International Perspective)
13 pages, 294 KiB  
Article
Cross-Border Provision of Services: Case Study in the Slovak Republic
by Daniela Nováčková, Lucia Paškrtová and Jana Vnuková
Adm. Sci. 2023, 13(2), 54; https://doi.org/10.3390/admsci13020054 - 09 Feb 2023
Cited by 3 | Viewed by 1492
Abstract
The European Union places great emphasis on removing obstacles within its internal market, which is considered a fundamental pillar of European economic integration. By way of legal acts, the conditions for the functioning freedoms of the internal market are harmonized in all EU [...] Read more.
The European Union places great emphasis on removing obstacles within its internal market, which is considered a fundamental pillar of European economic integration. By way of legal acts, the conditions for the functioning freedoms of the internal market are harmonized in all EU Member States. In our study, we focus on freedom to provide services, in order to clarify the system and conditions for providing cross-border services and to identify concrete entities providing this kind of services in Slovakia. The subject of the study is the provision of services by foreign entities in the territory of the Slovak Republic, who have already obtained authorization to perform the services on the territory of their Member State of establishment in accordance with Directive 2006/123/EC of the European Parliament and of the Council of 12 December 2006 on services in the internal market (OJ L 376, 27 December 2006, pp. 36–68). At the same time, the study also focuses on the system of taxation of cross-border services. Based on facts and data obtained from the Register of Cross-border Services, we have identified areas of providing cross-border services in Slovakia. In our study, we have applied the methods of comparative analysis, legal research, the study of literature, and the decisions of the EU Court of Justice. The study also includes clarification of the concept of cross-border provision of services. Full article
(This article belongs to the Special Issue Digital Management and Business Models in Public Administration: An International Perspective)
13 pages, 2067 KiB  
Article
Impact of Industry 4.0 on Companies: Value Chain Model Analysis
by Lucia Kohnová and Nikola Salajová
Adm. Sci. 2023, 13(2), 35; https://doi.org/10.3390/admsci13020035 - 28 Jan 2023
Cited by 6 | Viewed by 2988
Abstract
Although the concept of Industry 4.0 is newer, more and more companies are responding to this concept and incorporating it into their business models. Industry 4.0 arose as a result of the development of new technologies based on automation, through which technologies can [...] Read more.
Although the concept of Industry 4.0 is newer, more and more companies are responding to this concept and incorporating it into their business models. Industry 4.0 arose as a result of the development of new technologies based on automation, through which technologies can communicate with each other. The aim of this study is to analyze the impact of Industry 4.0 on companies from the point of view of the value chain model. The study points out why the model is a suitable tool for evaluating changes. The research consisted of 1164 respondents, while the sample consisted of 591 Czech companies and 573 Slovak companies. We found that 62% of companies carry out activities in the field of robotization and automation to a large extent, and 32% carry out these activities little or not at all. Regarding the impact of Industry 4.0 on individual activities in the value chain, we found that companies expect the greatest impact on technological development (secondary activity) and customer service (primary activity). On the contrary, they least expect the impact of Industry 4.0 in the primary activities of input logistics and operation. From this point of view, we can say that companies perceive the impact of Industry 4.0 on the activities taking place in their value chains. However, it is important to capture these changes, react appropriately to them and remain competitive. Full article
(This article belongs to the Special Issue Digital Management and Business Models in Public Administration: An International Perspective)
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18 pages, 325 KiB  
Article
eIDAS Regulation and Its Impact on National Legislation: The Case of the Slovak Republic
by Daniela Gregušová, Zuzana Halásová and Tomáš Peráček
Adm. Sci. 2022, 12(4), 187; https://doi.org/10.3390/admsci12040187 - 06 Dec 2022
Cited by 7 | Viewed by 2606
Abstract
The eIDAS Regulation has become a key and, in a way, a ground-breaking piece of legislation of the European Union. It is crucial, in particular, with regard to its ambitious objectives and ground breaking because it was adopted at a time when the [...] Read more.
The eIDAS Regulation has become a key and, in a way, a ground-breaking piece of legislation of the European Union. It is crucial, in particular, with regard to its ambitious objectives and ground breaking because it was adopted at a time when the Member States of the European Union already had this issue more broadly or narrowly regulated by national laws. In our scientific study, we focus primarily on the critical analysis of the adopted eIDAS Regulation, its impact on the existing e-signature legislation and the amendments adopted, which are necessary to unify the legal framework for electronic signature of the Member States of the European Union. Our main objective was therefore to analyse the legal aspects of the electronic signature. We draw attention to those areas which, because of the regulation adopted, had to be recast and incorporated into the new Trust Services Act, as it emerged from the eIDAS Regulation for us. When processing the topic, we used legal analysis, compliant and available scientific methods as well as selected application problems from practice. In researching and developing a new legal framework for the electronic signature, we also used scientific and doctrinal interpretations associated with the application of scientific and scientific literature contained in the Web of Science and Scopus databases. The results of the study indicate that, despite the multi-annual effectiveness of the eIDAS Regulation, there are still problems that need to be addressed by amending it. Full article
(This article belongs to the Special Issue Digital Management and Business Models in Public Administration: An International Perspective)
14 pages, 309 KiB  
Article
The Valuation of Land in Land Consolidation and Relevant Administrative Procedures in the Conditions of the Slovak Republic
by Tomáš Peráček, Mária Srebalová and Andrej Srebala
Adm. Sci. 2022, 12(4), 174; https://doi.org/10.3390/admsci12040174 - 23 Nov 2022
Cited by 11 | Viewed by 1793
Abstract
This scientific study focuses on the assessment of the legislation on land valuation, which takes place in the framework of selected administrative procedures in the Slovak Republic. The issue of land valuation is regulated in several pieces of legislation and, in terms of [...] Read more.
This scientific study focuses on the assessment of the legislation on land valuation, which takes place in the framework of selected administrative procedures in the Slovak Republic. The issue of land valuation is regulated in several pieces of legislation and, in terms of content, is their unifying feature of the valuation of land for public purposes. The reason for examining the determination of the so-called “administrative price of land” is the fact that, in practice, the administrative procedures analyzed are extremely time-consuming and considerably inefficient compared to other administrative practices. Another reason for analyzing the legislation on land valuation is the fact that they also have a direct impact on the speed of the related administrative procedures and on the use of land for private purposes and, therefore, on the actual exercise of the property rights to which the parties to those proceedings are legally entitled. The main objective of this study is to examine the quantity, quality, and differences of legislation allowing land valuation for land consolidation purposes and to compare it with land valuation for restitution and expropriation purposes. In the processing of the topic, we primarily used the method of critical legal analysis and suitable and available scientific methods designed for law examinations, such as description or synthesis. In the context of the examination, we also applied a comparative method to compare the development of the legal situation of the Slovak Republic with the Czech Republic. We also used scientific and doctrinal interpretations associated with the application of case law on Slovak and Czech legislation, as well as professional and scientific literature contained in the Web of Science and Scopus databases. The results of the study indicate that, despite the multi-annual effectiveness of the legislation, it would be appropriate to resolve the problems encountered in the Slovak Republic by adopting a new code regulating the issue of land consolidation. Full article
(This article belongs to the Special Issue Digital Management and Business Models in Public Administration: An International Perspective)
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