Particularities of Telework Applicable to the Health System in the Context of the COVID-19 Pandemic
2. Literature Review
3. Research Questions
4. Research Methodology
4.1. Study Design
4.3. Data Collection
- Telework prior to COVID-19 pandemic
- The importance and adoption of telework during the pandemic
- Effects of telework on the workload of doctors
- Means of remote interaction with patients
- Limits of telework from a medical perspective
- Limits of telework from patients’ perspective
- Effectiveness of remote consultations
- Advantages and disadvantages of telework
- Influence of telework on the patient-doctor relationship
5. Results and Discussion
- The extent of using telework as a component of physicians’ schedules prior to the pandemic, its implementation situations, and specific context.
- The importance given to telework during the pandemic, and the time needed for doctors to reorganize their patient interactions.
- Doctors’ perceptions regarding the effects of telework on total working time, and situations of professional overload.
- Interaction methods used in remote consultations with patients and the technological applications involved.
- Situations where telework consultations may not be relevant enough to accurately establish the proper therapeutic attitude or right patient diagnosis.
- Physicians’ opinions regarding the categories of patients who encounter difficulties in participating in remote consultations.
- Doctors’ perception on the effectiveness of remote consultations compared to face-to-face consultations.
- Advantages and disadvantages of telework during patient interactions, according to medical staff
- Physicians’ perception of how telework influences patient relationships, and how they see the future of telework in the medical field after the pandemic.
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
Appendix A. Interview Guide
- Q1: Before the outbreak of the COVID-19 pandemic, did your working schedule include telework? If yes, in what situations and in what proportion of your patient working time?
- Q2: During the coronavirus pandemic, how many patient interactions have been teleworked? How much time did you need to organize your remote consultations? Is telework regulated by your employer?
- Q3: Does telework affects your normal working schedule? Please describe the changes in your working schedule compared to the period before the pandemic.
- Q4. How do telework consultations take place? What applications or technologies do you use to communicate with your patients? What interaction methods are preferred by your patients?
- Q5: Describe the situations when patient physical attendance at the medical unit is needed and when remote consultations are not relevant or possible.
- Q6: Which categories of patients experience difficulties in participating in remote consultations and what are their issues about?
- Q7: How effective do you think remote consultations are compared to face-to-face consultations, in terms of time and dialogue with the patient?
- Q8: What are the advantages and disadvantages of telework in your medical activity? What about the benefits and limitation for patients?
- Q9: What are the implications of telework in the doctor-patient relationship? Do you think you have been able to meet the needs of your patients through remote consultations and what is their feedback?
- Q10: On a social level, do you consider that telework and telemedicine causes an increase or decrease in the availability of the population to use medical services?
- Q11: How do you see the perspectives of telework in the medical field after the COVID-19 pandemic?
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|No.||Participant Code||Sex||Seniority in Work||Specialization|
|1||MM||F||>30 years||infectious diseases primary physician|
|2||VA||F||>25 years||infectious diseases primary physician|
|3||AA||M||>25 years||infectious diseases primary physician|
|4||AS||F||>20 years||infectious diseases primary physician|
|5||OM||M||>20 years||infectious diseases primary physician|
|6||MS||F||>15 years||infectious diseases primary physician|
|7||DM||F||>15 years||infectious diseases primary physician|
|8||MO||F||>15 years||infectious diseases primary physician|
|9||OS||F||>10 years||infectious diseases primary physician|
|10||AD||F||>10 years||infectious diseases primary physician|
|11||DA||M||>10 years||infectious diseases primary physician|
|12||CS||F||>10 years||infectious diseases primary physician|
|13||CI||F||>10 years||infectious diseases primary physician|
|14||DA||F||>25 years||pediatrician primary physician|
|15||CO||F||>25 years||gastroenterology primary physician|
|16||RG||F||>15 years||endocrinologist primary physician|
|17||RD||F||>10 years||otolaryngologist (ENT) primary physician|
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Filip, A.; Stancu, A.; Mehedințu, M.; Streinu-Cercel, A.; Pauceanu, A.M. Particularities of Telework Applicable to the Health System in the Context of the COVID-19 Pandemic. Int. J. Environ. Res. Public Health 2022, 19, 10501. https://doi.org/10.3390/ijerph191710501
Filip A, Stancu A, Mehedințu M, Streinu-Cercel A, Pauceanu AM. Particularities of Telework Applicable to the Health System in the Context of the COVID-19 Pandemic. International Journal of Environmental Research and Public Health. 2022; 19(17):10501. https://doi.org/10.3390/ijerph191710501Chicago/Turabian Style
Filip, Alina, Alin Stancu, Mihai Mehedințu, Adrian Streinu-Cercel, and Alexandrina Maria Pauceanu. 2022. "Particularities of Telework Applicable to the Health System in the Context of the COVID-19 Pandemic" International Journal of Environmental Research and Public Health 19, no. 17: 10501. https://doi.org/10.3390/ijerph191710501