Perception Disparity of Telemedicine Use between Outpatients and Medical Staff during the COVID-19 Pandemic
Abstract
:1. Introduction
2. Materials and Methods
3. Results
4. Discussion
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Acknowledgments
Conflicts of Interest
References
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Dimensions | Questions |
---|---|
1. Usefulness | Is it easy to get the telephone appointment information and an appointment? |
2. Ease of use | Is the telephone system simple and easy to use? |
3. Effectiveness | Did the telephone appointment provide information in the same manner as the previous in-person appointment? |
4. Reliability | Do you think a telephone appointment has the same reliability as an in-person appointment? |
5. Willingness to re-visit | Would you use a telephone appointment again? |
6. Satisfaction | Are you satisfied with the telephone system? |
Variables | Outpatients (n = 471) | Medical Staff (n = 203) |
---|---|---|
Age group (years), n (%) | ||
≤19 | 17 (3.61) | - |
20–29 | 17 (3.61) | 37 (18.23) |
30–39 | 49 (10.40) | 77 (37.93) |
40–49 | 95 (20.17) | 45 (22.17) |
50–59 | 94 (19.96) | 39 (19.21) |
60–69 | 111 (23.57) | 4 (1.97) |
70–79 | 46 (9.77) | 1 (0.49) |
≥80 | 42 (8.91) | - |
Gender, n (%) | ||
Men | 186 (39.49) | 91 (44.83) |
Women | 285 (60.51) | 112 (55.17) |
Education, n (%) | ||
Illiteracy | 18 (3.82) | - |
Elementary school | 33 (7.01) | - |
Junior high school | 26 (5.52) | - |
Senior high school | 103 (21.87) | - |
College | 213 (45.22) | 140 (68.97) |
Graduate school | 78 (16.56) | 63 (31.03) |
Marriage, n (%) | ||
Married | 441 (93.63) | 136 (67.00) |
Unmarried | 25 (5.31) | 67 (33.00) |
Other | 5 (1.06) | - |
Respondents, n (%) | ||
Patient themselves | 370 (78.56) | |
Family or friends | 101 (21.44) | |
Respondents, n (%) | ||
Physicians | 131 (64.53) | |
Nurses | 72 (35.47) |
Questionnaire Dimension | Scales, n (%) | Outpatients (n = 471) | Medical Staff (n = 203) |
---|---|---|---|
1. Usefulness: Is it easy to get the telephone appointment information and an appointment? | 1-strongly disagree | 2 (0.42) | 8 (3.94) |
2-disagree | 5 (1.06) | 14 (6.90) | |
3-no opinion | 23 (4.88) | 48 (23.65) | |
4-agree | 144 (30.57) | 85 (41.87) | |
5-strongly agree | 297 (63.06) | 48 (23.65) | |
2. Ease of use: Is the telephone system simple and easy to use? | 1-strongly disagree | 6 (1.27) | 18 (8.87) |
2-disagree | 9 (1.91) | 30 (14.78) | |
3-no opinion | 26 (5.52) | 67 (33.00) | |
4-agree | 135 (28.66) | 59 (29.06) | |
5-strongly agree | 295 (62.63) | 29 (14.29) | |
3. Effectiveness: Did the telephone appointment provide information in the same manner as the previous in-person appointment? | 1-strongly disagree | 1 (0.21) | 10 (4.93) |
2-disagree | 7 (1.49) | 49 (24.14) | |
3-no opinion | 27(5.73) | 73 (35.96) | |
4-agree | 163 (34.61) | 55 (27.09) | |
5-strongly agree | 273 (57.96) | 16 (7.88) | |
4. Reliability: Do you think a telephone appointment has the same reliability as an in-person appointment? | 1-strongly disagree | 1 (0.21) | 9 (4.43) |
2-disagree | 2 (0.42) | 23 (11.33) | |
3-no opinion | 9 (1.91) | 62 (30.54) | |
4-agree | 143 (30.36) | 85 (41.87) | |
5-strongly agree | 316 (67.09) | 24 (11.82) | |
5. Willingness to re-visit: Would you use a telephone appointment again? | 1-strongly disagree | 4 (0.85) | 13 (6.40) |
2-disagree | 5 (1.06) | 24 (11.82) | |
3-no opinion | 14 (2.97) | 49 (24.14) | |
4-agree | 95 (20.17) | 75 (36.95) | |
5-strongly agree | 353 (74.95) | 42 (20.69) | |
6. Satisfaction: Are you satisfied with the telephone system? | 1-strongly disagree | 6 (1.27) | 9 (4.43) |
2-disagree | 2 (0.42) | 22 (10.84) | |
3-no opinion | 18 (3.82) | 68 (33.50) | |
4-agree | 124 (26.33) | 76 (37.44) | |
5-strongly agree | 321 (68.15) | 28 (13.79) |
Dimension | Outpatients p Value | Medical Staff p Value |
---|---|---|
Dimension 1 | ||
Respondents’ identity | 0.842 | 0.213 |
Gender | <0.0005 | - |
Age | 0.386 | 0.520 |
Education | 0.120 | - |
Marriage | 0.436 | 0.051 |
Dimension 2 | ||
Respondents’ identity | 0.468 | 0.157 |
Gender | 0.017 | - |
Age | 0.664 | 0.862 |
Education | 0.731 | - |
Marriage | 0.655 | 0.163 |
Dimension 3 | ||
Respondents’ identity | 0.841 | 0.010 |
Gender | 0.002 | - |
Age | 0.652 | 0.916 |
Education | 0.533 | - |
Marriage | 0.250 | 0.110 |
Dimension 4 | ||
Respondents’ identity | 0.797 | 0.143 |
Gender | 0.019 | - |
Age | 0.594 | 0.789 |
Education | 0.785 | - |
Marriage | 0.247 | 0.614 |
Dimension 5 | ||
Respondents’ identity | 0.004 | 0.290 |
Gender | 0.007 | - |
Age | 0.470 | 0.070 |
Education | 0.677 | - |
Marriage | 0.661 | 0.159 |
Dimension 6 | ||
Respondents’ identity | 0.127 | 0.226 |
Gender | 0.003 | - |
Age | 0.179 | 0.584 |
Education | 0.605 | - |
Marriage | 0.762 | 0.732 |
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Wu, J.-J.; Wu, C.-L.; Lee, M.-H.; Huang, C.-C.; Huang, Y.-J.; Hsu, P.-S. Perception Disparity of Telemedicine Use between Outpatients and Medical Staff during the COVID-19 Pandemic. Healthcare 2022, 10, 1965. https://doi.org/10.3390/healthcare10101965
Wu J-J, Wu C-L, Lee M-H, Huang C-C, Huang Y-J, Hsu P-S. Perception Disparity of Telemedicine Use between Outpatients and Medical Staff during the COVID-19 Pandemic. Healthcare. 2022; 10(10):1965. https://doi.org/10.3390/healthcare10101965
Chicago/Turabian StyleWu, Jia-Jyun, Chieh-Liang Wu, Meng-Hsun Lee, Chieh-Chung Huang, Yi-Jhen Huang, and Pi-Shan Hsu. 2022. "Perception Disparity of Telemedicine Use between Outpatients and Medical Staff during the COVID-19 Pandemic" Healthcare 10, no. 10: 1965. https://doi.org/10.3390/healthcare10101965