2.1. Marketing Capabilities and “Efficiency” Functional Advantages
Dynamic capability theory (DCT) defines a firm’s capabilities as the ability to control and deploy the firm’s resources to achieve desired outcomes. Thus, a firm’s capabilities imply how the firm uses its available assets, knowledge, information, and skills in a systematic way. DCT supports firm capabilities that not only directly drive firm performance but also help other firm attributes improve [
17].
A company has a set of competencies across its business areas. Among these competencies, marketing competency reflects the extent to which a company uses its marketing resources, such as sales capabilities, advertising, and customer relationships, to achieve optimal market performance [
18]. It is one of the most critical types of competencies in a company due to its inimitability and complexity [
19]. When a company manages to spread its marketing messages well and maintain good customer relationships, it benefits from this and deploys resources in other functions well. That is, marketing capabilities leverage their business and social sophistication into other areas of the firm and provide additional protection for these areas from competitive threats [
20].
Marketing capability is the efficiency of a company in deploying relevant resources to maximize marketing performance. Companies with superior marketing capabilities excel in identifying consumer needs and driving factors of consumer behavior, giving them an advantage in targeting and positioning [
21]. Companies with strong marketing capabilities understand the potential needs of the market, are better able to segment, select appropriate targets and generate well-built customer profiles [
22]. Further, high marketing capabilities lead to social complexity, allowing companies to enter a network involving different parties such as employees, channel members, key customer groups and third-party support organizations [
23]. This network is less likely to be replicated by peers in the same industry. The operational complexity and social sophistication resulting from high marketing capabilities protects the company from fierce competition and thus ensures stable cash flows. The power of marketing capability to reduce risk also stems from its function of detecting operation risk, analyzing the market environment and implementing response strategies. Companies with superior marketing capabilities continually develop market intelligence and are therefore able to anticipate and respond to changes in customer demand, markets and technology in a timely manner and take relevant action before competitors do, helping firms better communicate with consumers, investors, and other stakeholders [
22,
24].
Further, the resource-based view (RBV) argues that a firm is a combination of resources and capabilities, with capabilities being the firm’s ability to effectively deploy relevant resources (inputs) to achieve desired goals (outputs). Marketing capability is the ideal solution to the problem of competing resources and financial burden, as it represents a company’s ability to use available resources effectively. A company with a high marketing capability can deploy resources more effectively to achieve its objectives, and it is therefore likely to release more unused resources to ESG activities and give managers more freedom to initiate such activities in the right direction, rather than the suboptimal option of being constrained by resource shortages. Therefore, firms with higher MC nested well socially and have better ESG performance, so we propose that:
Hypothesis 1. Firms with better MC tend to have better ESG performance.
2.2. ESG, Marketing Capability, and Investment Efficiency
The literature has found that corporate social and environmental performance positively influences investment efficiency [
25]. Based on the value-enhancing view of stakeholder theory, there is evidence strongly supporting that good corporate social responsibility performance leads to better financial performance [
26]. For example, previous studies show that better corporate social and environmental performance is associated with higher firm value [
27] lower financial risk [
28], reduced information asymmetry [
29,
30], and increased market perception [
31]. Using more than 2000 empirical studies to do a meta-analysis, Friede et al. [
6] show that around 90% of the reviewed studies find a non-negative relationship between ESG and corporate financial performance. Amel-Zadeh and Serafeim [
32] find that the valuation premium paid for companies with better ESG performance has increased over time.
However, based on agency theory, some studies believe that corporate social and environmental involvement may expropriate firms’ existing resources, thus harming a firm’s financial well-being or failing to produce positive or negative business outcomes. Bhandari & Javakhadze [
33] and that CSR engagement distorts firms’ investment sensitivity to Tobin’s Q, increases a firm’s investment sensitivity to internally generated cash flows, and reduces investment. On the other hand, Çek and Şerife [
34] argue that corporate social and governance performance has a positive impact on firm performance while environmental performance does not have a significant influence on economic outcome.
The resource-based perspective argues that social or environmental engagement is essentially a corporate decision that requires a commitment of corporate resources. That is, ESG activities can be resource distractions or financial burdens that consume corporate resources such as financial investment, human resources, and communication channels. Since firms’ resources are limited, internal competition, and conflicts among functions from different departments exist. Companies hardly keep increasing their ESG activities without considering the cost [
35]. What is worse, resource commitment to ESG distracts companies from their core business and makes them more vulnerable to external threats such as competition, leading to increasing uncertainty [
36]. Overinvestment in ESG raises concerns among customers that the company may fail to manage its core business, which not only influences the stability of cash flows [
33] but may also put socially responsible companies at a competitive disadvantage. Therefore, ESG activities may be a source of conflict between different stakeholders [
37]. Excessive ESG activities may lock companies into a specific direction that attracts specific stakeholders, thus reducing their adaptability to market changes and competitive evolution [
38]. In other words, increasing ESG activities may exacerbate tensions between the company’s management team and shareholders [
39]. Managers may tend to use ESG activities to pursue their own interests instead of serving the company’s goals. As a result, “empire building” worsens agency problems and increases investment inefficiencies due to poor project selections [
40].
In Modigliani and Miller’s paradigm [
41], investment opportunities are the sole driver of a firm’s growth. Improving investment efficiency is likely to be the channel through which a firm with better corporate social and environmental responsibility may consider meeting the expectations of the stakeholders and enhancing its financial performance. The theory suggests that firms are likely to obtain financing for all positive NPV projects and continue to invest until the marginal benefit of the investment equals the marginal cost. Based on three pillars (i.e., environmental, social, and governance) of corporate strategic activities, ESG not only provides investors with more information as a basis for investment decisions but cultivates the concept of long-term investment and value investment. It has gradually become a key reference indicator for large and significant funds such as sovereign investment funds and pension funds in various countries. The ESG factors (or dimensions) have been regarded as important indicators in practice since it has been recognized that companies with high or “black swan” risks can be better with the negative screening of ESG investing. Therefore, the core research question that we seek to answer is the effect of ESG on investment efficiency.
Prior research on corporate social and environmental responsibility suggests that whether such activities can drive corporate performance is heavily dependent on the diversity of external conditions under which firms design, deploy, and implement social or environmental programs [
12,
15]. However, it is also influenced by the specific inherent nature of different firms. Although ESG and corporate capabilities have been shown to have a significant impact on business operations and outcomes, their impacts are largely separated in the literature. In this context, the combination of ESG and corporate capabilities represents a valuable attempt to reveal how these two key corporate attributes may be intertwined, thereby generating a new body of knowledge in this scenario.
In practice, firms must face potential resource expropriation and increasing financing costs, which limit the ability of managers to execute all active NPV projects [
42]. Underinvestment occurs when firms with financing constraints withdraw from positive NPV projects due to high financing costs [
43], whereas overinvestment occurs when managers choose to confiscate some firms’ available resources to invest cheaply through poor project selection. This is the case when it comes to ESG practices. Activities related to ESG affect revenues and costs [
44], while the impact of the inherent nature of the firm, such as marketing capabilities, has a direct impact on revenues. Therefore, we believe that differences in such capabilities among different firms explain the heterogeneous impact of ESG on firm performance.
A company with high marketing capabilities is likely to organically integrate its key resources to achieve a high level of operational sophistication that is difficult for competitors to emulate [
20]. ESG is related to many operational performance indicators, such as customer satisfaction, brand equity, revenue, and profitability [
45]. Companies with high marketing capabilities actively seek information on market trends, identify possible threats, and provide timely feedback on strategic planning. This proactive mechanism helps companies look more reliably into the future and avoids unnecessary upheaval. If companies anticipate the need, they tend to integrate appropriate ESG activities into their marketing and operations earlier than their competitors [
46].
Further, a good reputation helps a company achieve better social compliance and will improve the long-term effectiveness of marketing activities such as public relations and publicity. A company with stronger marketing capabilities or one that could better leverage its ESG efforts is likely to have a better chance of soliciting a positive response from stakeholders, which is likely to support the company’s core activities [
47]. If they properly communicate, ESG initiatives can enhance a company’s reputation among different stakeholders [
48]. MC can also lead to better financial performance by improving brand equity and customer loyalty. In addition, stakeholder perceptions of ESG describe it as an important factor that enables companies to build a network of friendly external environments consisting of a group of key stakeholders such as customers, investors, channel members, and regulatory organizations [
49]. The value-enhancement perspective argues that by serving the implicit proposition of their stakeholders (stakeholder theory), high-CSR companies improve their reputation, gain employee loyalty, and benefit from customer support [
50]. This network of stakeholders represents an ecosystem within which the company operates. The supportive nature of the system gives companies important strategic flexibility and avoids potentially severe penalties for accidental misconduct [
51].
ESG engagement is essentially a firm expenditure aimed at social recognition. The initiatives must communicate key processes to external parties and automatically make them transparent to the public, such as stakeholders [
52]. This nature of ESG either prompts competitors to deploy similar ESG programs or seek alternative strategies to eliminate their advantages. As a result, ESG itself is highly imitative, highly visible, has less complexity, and is unlikely to create a sustainable competitive barrier. This vulnerability of ESG should be addressed by integrating marketing capabilities into corporate social engagement, and the operational complexity and social sophistication inherent in companies with high marketing capabilities allow these companies to encode ESG activities into their marketing strategies.
In summary, companies lacking MC are likely to see ESG as a challenge, while companies with good MC are likely to see ESG as an opportunity to make effective integration of ESG activities in their marketing strategies, mitigating under- and over-investment, and thus improving the financial benefits of ESG. Based on this, we propose the hypotheses that:
Hypothesis 2a. With higher MC, investments in firms with better ESG performance are more sensitive to CF.
Hypothesis 2b. With higher MC, investments in firms with better ESG performance are less sensitive to CF.