Sustainability in Hospitality and Tourism Management

Topic Information

Dear Colleagues,

The tourism and hospitality industry has been ever growing and continues to maintain its importance, despite effects of the ongoing COVID-19 pandemic. Whilst a shift to more sustainable tourism development could only be achieved in niche offerings in the past, the present pandemic situation has allowed many destinations and industry players an (involuntary) break. As tourism industries develop, significant impacts on natural resources, consumption patterns, pollution levels, and social systems could be experienced. Consumers are becoming more and more aware of the impact they are causing (both positive and negative), and sustainability is becoming an important aspect of daily purchase and consumption decisions. In light of the current state of the planet, tourism and hospitality need to actively transform into sustainable industries to the maximum extent possible. Thus, stakeholders need to take into consideration a suitable balance between the three key dimensions: the environmental, the economic, and the socio-cultural. This topic will shed light on sustainable development in hospitality and tourism, addressing the three pillars of sustainability (economical, ecological, and socio-cultural). The focus is to be considered particularly wide, in order to include industry aspects from across the value chain. Papers selected for this Topic will undertake a rigorous peer review process.

Suitable topics include, but are not limited to, the following:

• Technology and sustainability in Hospitality and Tourism Management;
• Innovation for sustainability in Hospitality and Tourism Management;
• Sustainability and Marketing in Hospitality and Tourism Management;
• Regional development through sustainability in Hospitality and Tourism Management;
• Sustainable consumer behavior in Hospitality and Tourism Management;
• Sustainable economy in Hospitality and Tourism Management;
• Creating business value through sustainable marketing strategies in Hospitality and Tourism Management;
• Development and management of Regenerative Food Systems;
• Green marketing and environmental management in Hospitality and Tourism Management;
• Business model and theories in sustainable development in Hospitality and Tourism Management

Prof. Dr. Thorsten Merkle
Prof. Dr. Kayhan Tajeddini
Topic Editors

Participating Journals

Journal Name	Impact Factor	CiteScore	Launched Year	First Decision (median)	APC
Administrative Sciences admsci	3.0	3.9	2011	20.6 Days	CHF 1400
Journal of Risk and Financial Management jrfm	-	2.8	2008	20.5 Days	CHF 1400
Sustainability sustainability	3.9	5.8	2009	18.8 Days	CHF 2400
Tourism and Hospitality tourismhosp	-	-	2020	24.6 Days	CHF 1200
Urban Science urbansci	2.0	4.5	2017	23.7 Days	CHF 1600

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Published Papers (42 papers)

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All Administrative Sciences JRFM Sustainability Tourism and Hospitality Urban Science

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27 pages, 784 KiB  

Open AccessArticle

Development Drivers of Rural Summer Health Tourism for the Urban Elderly: A Demand- and Supply-Based Framework

by Puwei Zhang, Li Wu and Rui Li

Sustainability 2023, 15(13), 10686; https://doi.org/10.3390/su151310686 - 06 Jul 2023

Cited by 3 | Viewed by 1216

Abstract

In China, rural summer health tourism for the urban elderly (RSHTUE) is growing rapidly, but the drivers of RSHTUE development have not been systematically explored. First, this study conducted semi-structured interviews with operators, village leaders, local government staff, and elderly tourists in Zhongyuan [...] Read more.

In China, rural summer health tourism for the urban elderly (RSHTUE) is growing rapidly, but the drivers of RSHTUE development have not been systematically explored. First, this study conducted semi-structured interviews with operators, village leaders, local government staff, and elderly tourists in Zhongyuan Township, Jiangxi Province, China: a typical township for developing RSHTUE. Second, interview data were thematically coded to extract the preliminary drivers. Third, the preliminary drivers supported by the literature or original interview quotes were considered the final drivers. Lastly, subcategories and categories were extracted from the final drivers by thematic coding to form a framework of drivers for RSHTUE development. The results show that the framework driving RSHTUE development includes two categories: demand and supply. Nine demand drivers were clustered into four subcategories: economic, social, cultural, and natural. A total of 21 supply drivers were clustered into five subcategories: economic, social, political, cultural, and natural. This study enriches the knowledge of RSHTUE development drivers. The literature supporting each driver was systematically reviewed. RSHTUE-relevant participants can use these drivers to identify villages’ suitability for developing RSHTUE and to explore countermeasures for the sustainable development of RSHTUE. The literature on each driver can provide support for subsequent studies. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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19 pages, 1017 KiB  

Open AccessArticle

Creative Tea Beverages as a New Tourism Attraction? Exploring Determinants of Tourists’ Repurchase Intention Using Dual Process Theory

by Menglong Xia, Yang Zhang and Rui Gu

Sustainability 2023, 15(13), 10642; https://doi.org/10.3390/su151310642 - 06 Jul 2023

Cited by 1 | Viewed by 1425

Abstract

This paper aimed to explore the potentiality of creative tea beverages as a new tourism attraction and the determinants of tourists’ repurchase intention towards creative tea beverages using the dual process theory. The structural–causal relationship among these constructs was examined using structural equation [...] Read more.

This paper aimed to explore the potentiality of creative tea beverages as a new tourism attraction and the determinants of tourists’ repurchase intention towards creative tea beverages using the dual process theory. The structural–causal relationship among these constructs was examined using structural equation modeling with the data collected from 478 tourists with previous experience of consuming creative tea beverages. The results support the conclusion that the creativity and quantity of the information about tea beverages spread by electronic word-of-mouth significantly contributes to evoking consumers’ emotions, and the evoked emotions significantly influence consumers’ repurchase intention towards tea beverages. Furthermore, other-oriented face constructs also play a crucial role in determining consumers’ repurchase intention. Theoretical and marketing implications are also discussed in this paper. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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16 pages, 1654 KiB  

Open AccessArticle

Enabling Sustainable Adaptation and Transitions: Exploring New Roles of a Tourism Innovation Intermediary in Andalusia, Spain

by Thorsten Roser, Ksenija Kuzmina and Mikko Koria

Tour. Hosp. 2023, 4(3), 390-405; https://doi.org/10.3390/tourhosp4030024 - 30 Jun 2023

Viewed by 1142

Abstract

Tourism is a major global and local industry creating value through services that are enhanced and enabled through intermediaries that support innovation in the sector. This exploratory case study examines the roles and activities of a publicly funded tourism innovation intermediary for small [...] Read more.

Tourism is a major global and local industry creating value through services that are enhanced and enabled through intermediaries that support innovation in the sector. This exploratory case study examines the roles and activities of a publicly funded tourism innovation intermediary for small medium-sized enterprises (SMEs) and professionals in Andalucia, Spain. We note the gap in knowledge on how intermediaries may best support stakeholders in achieving resilience and sustainability in transitions in tourism service ecosystems. Building on interviews, reports, and observations, this study finds that the intermediary has successfully supported its stakeholders in enhancing their adaptability in the current service ecosystem. There is less evidence of achieving deliberate transformations towards long-term sustainability and resilience. As the intermediary is uniquely positioned at the meso-level of the regional tourism service ecosystem, this study proposes exploring engagement to cover both macro and micro-level activities to enable moving towards becoming a transition intermediary and a regional sustainability catalyst. This study furthermore proposes an expanded range of roles and activities for the intermediary to enable moving towards resilience and sustainability, while contributing to the understanding of innovation intermediaries supporting sustainability in the tourism sector. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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21 pages, 3690 KiB  

Open AccessArticle

The Role of Management in Sustainable Tourism: A Bibliometric Analysis Approach

by Hernández-Garrido Rocio, Orts-Cardador Jaime and Perez-Calañas Cinta

Sustainability 2023, 15(12), 9712; https://doi.org/10.3390/su15129712 - 17 Jun 2023

Cited by 3 | Viewed by 2763

Abstract

This study presents a bibliometric analysis of sustainable tourism management using the VOSviewer tool. It aims to fill the bibliometric gap in the growing body of research on sustainable tourism management and, consequently, contribute to recent scholarly interest in this subject. Therefore, its [...] Read more.

This study presents a bibliometric analysis of sustainable tourism management using the VOSviewer tool. It aims to fill the bibliometric gap in the growing body of research on sustainable tourism management and, consequently, contribute to recent scholarly interest in this subject. Therefore, its main objective is to present a qualitative and quantitative analysis of the research published on sustainable tourism management from 1996 to April 2023, which enables its scientific production. To this end, we used a total of 317 publications with 7475 cited references from Web of Science. In addition, we performed three bibliometric analyses (co-authorship, co-citation and co-occurrence of keywords). The results show the current trends in sustainable tourism management and also provide a theoretical basis regarding this subject, which is of growing importance in the tourism sector. Our study’s conclusions suggest that the priorities of sustainable tourism management are shifting from competitiveness to sustainability, in accordance with new consumer demands and the 2030 Agenda. In conclusion, a broader framework of sustainable tourism management is required. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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19 pages, 1237 KiB  

Open AccessReview

How Much Are Consumers Willing to Pay for a Greener Hotel Industry? A Systematic Literature Review

by Dimitris Damigos

Sustainability 2023, 15(11), 8775; https://doi.org/10.3390/su15118775 - 29 May 2023

Cited by 2 | Viewed by 2297

Abstract

This work uses the systematic literature review (SLR) method to explore the premium that consumers would be willing to pay to stay at a green hotel. To the best of the author’s knowledge, it is the first review on this topic and, thus, [...] Read more.

This work uses the systematic literature review (SLR) method to explore the premium that consumers would be willing to pay to stay at a green hotel. To the best of the author’s knowledge, it is the first review on this topic and, thus, fills a gap in the existing literature. The search process identified 22 articles from 13 countries which were analyzed to explore three principal research questions regarding the valuation methods used to estimate the premium, the size of the premium, and the factors affecting the premium. From a policy perspective, the analysis shows that the lack of studies on the topic is a serious obstacle to the hotel sector’s efforts to reduce its environmental footprint. From a managerial perspective, it is argued that consumers who are willing to pay to stay at green hotels would accept a premium of around 5%. Finally, from an estimation perspective, the analysis highlights specific gaps in and limitations of current studies that should be considered in future research efforts relating to the geographical coverage, accommodation type, factors affecting the premium that hotel customers would pay for green initiatives, and certain methodological issues, among others. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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13 pages, 773 KiB  

Open AccessArticle

Testing the Affective Events Theory in Hospitality Management: A Multi-Sample Approach

by Ana Junça-Silva and Eunice Lopes

Sustainability 2023, 15(9), 7168; https://doi.org/10.3390/su15097168 - 25 Apr 2023

Viewed by 1204

Abstract

Relying on the affective events theory, we argued that daily micro-events occurring in a hospitality context—daily hassles and uplifts—would influence hotel employees’ well-being and performance through affective reactions. Furthermore, we also expected that mindfulness would moderate these indirect relationships. Data were collected from [...] Read more.

Relying on the affective events theory, we argued that daily micro-events occurring in a hospitality context—daily hassles and uplifts—would influence hotel employees’ well-being and performance through affective reactions. Furthermore, we also expected that mindfulness would moderate these indirect relationships. Data were collected from employees who worked in hospitality working settings, and included both mindfulness practitioners (n = 182) and non-practitioners (n = 211). The findings evidenced that affective reactions mediated the path from daily micro-events and well-being and performance, in both samples. In addition, in the sample of non-mindfulness practitioners, mindfulness moderated the indirect relationship between daily micro-events and well-being through affective reactions, in such a way that the relationship became stronger for those who scored higher on mindfulness (versus those who scored lower). These findings were not significant for those who practiced mindfulness. Lastly, mindfulness did not moderate the relationship between daily micro-events and performance via affective reactions (for both samples). This study expands the affective events theory for the hospitality context and thus highlights the role of daily micro-events in stimulating employees’ performance and well-being. Furthermore, it shows how mindfulness as a trait may be relevant for employees who work in this context. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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27 pages, 2915 KiB  

Open AccessArticle

Diagnosis of the Livelihood Sustainability and Its Obstacle Factors for Poverty-Alleviation-Relocation Residents in Tourism Communities: Data from China

by Yaping Liu, Zhe Huang, Jin Chen and Linlin Nie

Sustainability 2023, 15(7), 6224; https://doi.org/10.3390/su15076224 - 04 Apr 2023

Cited by 1 | Viewed by 1551

Abstract

Many poverty−alleviation−relocation projects in China resort to tourism to sustain immigrants’ livelihood in new communities. However, how tourism contributes to poverty elimination and maintaining gains is yet to be discovered. Based on the sustainable livelihood concept, this study constructs a three-dimensional index system [...] Read more.

Many poverty−alleviation−relocation projects in China resort to tourism to sustain immigrants’ livelihood in new communities. However, how tourism contributes to poverty elimination and maintaining gains is yet to be discovered. Based on the sustainable livelihood concept, this study constructs a three-dimensional index system to evaluate livelihood sustainability and identify potential factors in three relocated tourism communities. Results show that most resettled residents have median-level livelihood sustainability. Livelihood capital, strategies, and environment contribute to livelihood sustainability in decreasing order. Regarding livelihood modes, tourism−led livelihood takes the first position in terms of supporting livelihood sustainability, followed by outside−work−led, local−work−led, and government subsidy−led livelihoods. Regarding obstacle factors, annual household income, number of household workers, and education levels are shared by relocated households across different livelihood modes. Aside from policy suggestions on survey sites, this study provides a holistic framework and enlightens the generalizable paradigm to the analysis of sustained livelihood via tourism development in relocated communities. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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15 pages, 524 KiB  

Open AccessArticle

The Causality and Antecedents of Tourism Small & Medium-Sized Enterprises’ (SMEs) Coopetition in Complex Institutional Contexts

by Yang Zhang, Menglong Xia and Yingni Liu

Sustainability 2023, 15(6), 5156; https://doi.org/10.3390/su15065156 - 14 Mar 2023

Viewed by 1226

Abstract

This study aims to explore tourism sector small and medium-sized enterprises’ (SMEs) coopetition and its antecedents, and the consequences of sustainable competitive advantage in complex institutional contexts through the integration of institutional theory, social exchange theory and commitment theory. Through a field survey [...] Read more.

This study aims to explore tourism sector small and medium-sized enterprises’ (SMEs) coopetition and its antecedents, and the consequences of sustainable competitive advantage in complex institutional contexts through the integration of institutional theory, social exchange theory and commitment theory. Through a field survey in the Greater Bay Area in Southern China, this study identified the structural links between tourism SMEs’ institutional environment, economic benefits and their commitment to a regional framework, on the one hand, and their coopetition and the effect on their sustainable competitive advantage, on the other, along with a comparative analysis based on the different social system regarding this structural model within this region. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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20 pages, 6246 KiB  

Open AccessArticle

An Examination of the Spatial Spillover Effects of Tourism Transportation on Sustainable Development from a Multiple-Indicator Cross-Perspective

by Huixin Gong, Yaomin Zheng, Jinlian Shi, Jiaxin Wang, Huize Yang, Sinead Praise A. Sibalo, Amani Mwamlima, Jingyu Li, Shuting Xu, Dandan Xu and Xiankai Huang

Sustainability 2023, 15(5), 4522; https://doi.org/10.3390/su15054522 - 02 Mar 2023

Viewed by 1537

Abstract

Tourism is linked to multiple dimensions, such as the economy, society, and environment, and the relationships among its influencing factors are complex, diverse, and overlapping. This study constructed an evaluation index system to measure the degree of coordinated development of tourism, transportation, and [...] Read more.

Tourism is linked to multiple dimensions, such as the economy, society, and environment, and the relationships among its influencing factors are complex, diverse, and overlapping. This study constructed an evaluation index system to measure the degree of coordinated development of tourism, transportation, and the regional economy, then built a tourism-transportation-based Spatial Durbin Model (SDM) regarding the process of the coordinated development of tourism in the Beijing-Tianjin-Hebei region (BTHR) from 2010 to 2020. This paper explains the current status of sustainable tourism development in the BTHR and the impact and spillover effects of transportation on tourism development. The results show that the normalized tourism coordinated development index (NTCDI) of the BTHR increased from 13.61 in 2010 to 18.75 in 2019, then decreased to 14.45 in 2020. The results of SDM show that different transportation modes have different spillover effects on tourism. Specifically, civil aviation transportation has a positive impact and significant spillover on a city’s tourism revenue (TR), while high-speed railway transportation has a negative spillover effect. The model results also show that the degree of openness of the city and city economic development level have significant positive effects and spillover effects on tourism development. Finally, the implications of related variables are discussed, and some suggestions are put forward on tourism development in the BTHR. However, there are some limitations in this study. In the future, international cooperation and data sharing will be strengthened, and multivariate methods such as social network analysis, artificial intelligence, and machine learning will be further integrated to achieve accurate simulation and prediction of the spatial spillover effects of tourism transportation. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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20 pages, 857 KiB  

Open AccessArticle

Re-Imagining Heritage Tourism in Post-COVID Sub-Saharan Africa: Local Stakeholders’ Perspectives and Future Directions

by Francesca Giliberto and Sophia Labadi

Sustainability 2023, 15(5), 4339; https://doi.org/10.3390/su15054339 - 28 Feb 2023

Cited by 2 | Viewed by 1847

Abstract

Tourism strategies implemented all over the world have often been demonstrably far from sustainable. The outbreak of the COVID-19 pandemic and its dramatic effects on the tourism sector worldwide present a unique transformative opportunity to reframe tourism in more sustainable ways. This article [...] Read more.

Tourism strategies implemented all over the world have often been demonstrably far from sustainable. The outbreak of the COVID-19 pandemic and its dramatic effects on the tourism sector worldwide present a unique transformative opportunity to reframe tourism in more sustainable ways. This article uses qualitative research methods and ethnography to advance knowledge on the impacts, both positive and negative, of the COVID-19 pandemic on tourism and heritage sites, as perceived by local stakeholders living and/or working at six popular heritage destinations in Sub-Saharan Africa, located in Kenya, Tanzania, and South Africa. The article discusses ways to rethink heritage-based tourism strategies more sustainably, according to the viewpoint of the research participants, and identifies new emerging tourism opportunities triggered by the pandemic, cutting across different local contexts to highlight more widely generalisable research findings. Identified strategies include diversifying tourism products at heritage sites; improving tourism marketing, visitors’ experience, and infrastructures; fostering more inclusive, co-operative, and integrated tourism and heritage management systems; increasing awareness of local resources while promoting ecotourism and responsible travel; and supporting economic diversification and local entrepreneurship. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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24 pages, 2860 KiB  

Open AccessArticle

Improving Tourism Industry Performance through Support System Facilities and Stakeholders: The Role of Environmental Dynamism

by Fandi Achmad, Yudha Prambudia and Augustina Asih Rumanti

Sustainability 2023, 15(5), 4103; https://doi.org/10.3390/su15054103 - 23 Feb 2023

Cited by 6 | Viewed by 4304

Abstract

Success in improving the tourism industry’s performance depends on support system facilities and the role of stakeholders. However, the role of stakeholders in increasing tourism potential to support tourism industry activities, especially in a dynamic environment, still needs further elucidation. Therefore, the main [...] Read more.

Success in improving the tourism industry’s performance depends on support system facilities and the role of stakeholders. However, the role of stakeholders in increasing tourism potential to support tourism industry activities, especially in a dynamic environment, still needs further elucidation. Therefore, the main objective of this study was to identify the factors that influence the improvement of the tourism industry and to produce strategies for the tourism industry. In this study, we conducted empirical research that elaborated the impact of support system facilities, stakeholders, and environmental dynamism on how the tourism industry achieves optimal performance in environmental dynamism. Support system facilities factors include telecommunication, power sources, transportation, waste management, location, clean water sources, supporting industries, spatial factors, hospitality, safety, and security. This research was based on data from 203 respondents from SMEs located around the tourist area of Rembang Regency, Central Java, Indonesia. This research shows that the tourism industry in Rembang Regency can achieve optimal performance by utilizing and improving spatial factors, clean water sources, and telecommunication. Therefore, stakeholders and SMEs will benefit from support system facilities that can improve their performance in a dynamic tourism industry environment. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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18 pages, 1067 KiB  

Open AccessArticle

Impact of Green Transformational Leadership on Employees’ Environmental Performance in the Hotel Industry Context: Does Green Work Engagement Matter?

by Mohamed Ahmed Suliman, Ahmed Hassan Abdou, Moatazbellah Farid Ibrahim, Dayal Ali Waheer Al-Khaldy, Ashraf Mohamed Anas, Wael Mohamed Mahmoud Alrefae and Wagih Salama

Sustainability 2023, 15(3), 2690; https://doi.org/10.3390/su15032690 - 02 Feb 2023

Cited by 6 | Viewed by 3377

Abstract

This study primarily aimed to investigate the impact of green transformational leadership on employees’ environmental performance and green work engagement in the hotel business. In addition to this, it sought to empirically examine the potential mediating effect of green work engagement in the [...] Read more.

This study primarily aimed to investigate the impact of green transformational leadership on employees’ environmental performance and green work engagement in the hotel business. In addition to this, it sought to empirically examine the potential mediating effect of green work engagement in the association amid green transformational leadership and employees’ environmental performance in three- and four-star hotels in Egypt. For this purpose, a questionnaire was designed and sent to the chosen workforce to ascertain their thoughts on the study’s components (GTL, green work engagement, and hotel employees’ environmental performance) using their connections with HR managers and hotel staff at popular Egyptian tourist sites. The questionnaire was organized to take account of four main aspects: (1) the demographic attributes of the investigated participants, (2) green transformational leadership matters, (3) green work engagement, and (4) employees’ environmental performance matters. Structural equation modeling (SEM) was employed with a bootstrapping technique to examine the study’s hypotheses. The findings of the study revealed that green transformational leadership has a significant positive effect on green work engagement and environmental performance among hotel employees. Furthermore, the link between green transformational leadership and the hotel employees’ environmental performance was found to be significantly positively and partially affected by green work engagement. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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23 pages, 1307 KiB  

Open AccessArticle

The Content Scope of Airline Sustainability Reporting According to the GRI Standards—An Assessment for Europe’s Five Largest Airline Groups

by Martin Rüger and Sven Ulrich Maertens

Adm. Sci. 2023, 13(1), 10; https://doi.org/10.3390/admsci13010010 - 29 Dec 2022

Cited by 1 | Viewed by 4359

Abstract

The aviation industry is facing pressure from stakeholders to transform towards greater sustainability. From a managerial and marketing perspective, not only the actual implementation and achievements of sustainability measures, but also their communication to stakeholders is likely to be crucial—and in many cases [...] Read more.

The aviation industry is facing pressure from stakeholders to transform towards greater sustainability. From a managerial and marketing perspective, not only the actual implementation and achievements of sustainability measures, but also their communication to stakeholders is likely to be crucial—and in many cases even legally required. This research evaluates the scope of sustainability and corporate social responsibility (CSR) reporting of Europe’s five largest airline groups for or from the year 2019, just prior the COVID-19 crisis. For this, dedicated sustainability reports and non-financial statements of Air France-KLM, easyJet, International Airlines Group, Lufthansa Group and Ryanair are evaluated and compared in a qualitative content analysis, using the Standards of the Global Reporting Initiative (GRI) as reference categories. The results indicate that the sustainability publications differ by airline business model, as the two low-cost carriers report less content in non-financial statements only, without publishing any standalone sustainability reports. Independent of the business model, most airlines surprisingly neglect the economic dimension of sustainability. The airline sector could improve its sustainability marketing by reporting both their economic, environmental, and social impacts and achievements. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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21 pages, 312 KiB  

Open AccessArticle

The Impact of Sustainability Practices on the Going Concern of the Travel and Tourism Industry: Evidence from Developed and Developing Countries

by Nagalingam Nagendrakumar, Kalubowilage Navodya Nilupulee Alwis, Udage Arachchige Kaveesha Eshani and Seekku Baduge Ushani Kaushalya

Sustainability 2022, 14(24), 17046; https://doi.org/10.3390/su142417046 - 19 Dec 2022

Cited by 4 | Viewed by 2563

Abstract

Sustainability refers to the evaluation and communication of quantitative and qualitative information of the sustainability performance of a business in a balanced way regarding the environment and the society in which it operates. Companies are responsible for stakeholders’ justification and disclosure expenses consisting [...] Read more.

Sustainability refers to the evaluation and communication of quantitative and qualitative information of the sustainability performance of a business in a balanced way regarding the environment and the society in which it operates. Companies are responsible for stakeholders’ justification and disclosure expenses consisting of dedicated sustainability practices, thereby strengthening the company’s financial performance. However, due to the deficiency of consistent information and a lack of transparency in corporate reporting, tourism industries fail to realize the association between sustainability practices and financial performance. Moreover, there is a lack of literature that deals with the impact of macro-level sustainability factors on firms’ financial performances. Furthermore, linking the going concern concept and sustainable practices with financial performance through the Z-score model is not frequently done in the corporate world. Hence, this paper investigated the impact of macro-level sustainability practices on the going concern ability in developed and developing countries’ tourism industries for the 2016–2020 period, including a sample size of 138 listed companies, through panel data analysis. This study fills the empirical gap by adopting the Altman Z-score to analyze the financial performance related to sustainability practices in terms of environmental, economic, and social dimensions. The empirical results reveal that macro-level sustainability practices significantly impact the going concern from developed and developing countries’ perspectives. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

21 pages, 2475 KiB  

Open AccessArticle

Determinants and Consequences of Green Investment in the Saudi Arabian Hotel Industry

by Ahmed Hassan Abdou, Thowayeb H. Hassan, Amany E. Salem, Mohamed Ahmed Elsaied and Ahmed Anwar Elsaed

Sustainability 2022, 14(24), 16905; https://doi.org/10.3390/su142416905 - 16 Dec 2022

Cited by 3 | Viewed by 2445

Abstract

Hotels in today’s business environment are no longer solely concerned with profit, but rather with profit, people, and the planet (3Ps). In corporate terms, green investment (GI) is regarded as a strategy that aims for maximum profit with minimal environmental impact. As a [...] Read more.

Hotels in today’s business environment are no longer solely concerned with profit, but rather with profit, people, and the planet (3Ps). In corporate terms, green investment (GI) is regarded as a strategy that aims for maximum profit with minimal environmental impact. As a result, the current study primarily aims to empirically investigate the impact of internal and external drivers on GI adoption in Saudi Arabian eco-friendly hotels. Additionally, it explores to what extent GI affects eco-friendly hotels’ environmental, economic, and social performance. To achieve these objectives, a web-based questionnaire was developed and addressed to the senior manager/director in charge of environmental management in all four- and five-star eco-friendly hotels in Saudi Arabia. The total number of certified eco-friendly hotels in all regions of Saudi Arabia was 403. Only 298 forms were received and were valid for statistical analysis. A structural equation modeling (SEM) technique with maximum likelihood estimation was employed to test the study hypotheses. The findings of this study illustrate that GI is significantly positively affected by external as well as internal drivers. Adaptation to/mitigation of climate change was the highest perceived driver. Additionally, GI has a significant positive contribution to enhancing hotels’ environmental performance, increasing economic performance, and boosting social performance. Based on the study findings, eco-friendly hotel operators should consider GI in their strategic plans, as a corporate strategy aiming at maximizing profit and enhancing the quality of social life without harming the environment. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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31 pages, 1153 KiB  

Open AccessArticle

A Competitive Advantage Model for Indonesia’s Sustainable Tourism Destinations from Supply and Demand Side Perspectives

by Henky Lesmana, Sugiarto Sugiarto, Christiana Yosevina and Handyanto Widjojo

Sustainability 2022, 14(24), 16398; https://doi.org/10.3390/su142416398 - 07 Dec 2022

Cited by 4 | Viewed by 1932

Abstract

Indonesia is a multicultural country with a diversity of flora and fauna, which makes Indonesia one of the most attractive tourist destinations in the world. In 2019, the Indonesian tourism industry became the second-largest foreign exchange contributor. However, there is not yet a [...] Read more.

Indonesia is a multicultural country with a diversity of flora and fauna, which makes Indonesia one of the most attractive tourist destinations in the world. In 2019, the Indonesian tourism industry became the second-largest foreign exchange contributor. However, there is not yet a competitive advantage model for tourist destinations that are in accordance with the unique geographic, demographic, and socioeconomic characteristics of Indonesia. The aim and novelty of this research is to formulate a competitive advantage model for Indonesian tourist destinations by providing dimensions/indicators based on an analysis of the intersection of the supply side and demand sides of the six super-priority destinations. This study used mixed research methods; data analysis was carried out using the Importance–Performance Analysis (IPA), Exploratory Factor Analysis (EFA), and the Measurement model using SmartPLS 3 software. The data were obtained from 190 respondents from the supply side and 808 respondents from the demand side using multistage sampling techniques. The study provides 63 indicators in 12 dimensions of competitive advantage for Indonesian tourist destinations. Thus, these indicators are able to provide more efficient guidance to stakeholders in managing cost-effective strategies to improve the competitive advantage of their tourist destinations. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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20 pages, 594 KiB  

Open AccessArticle

Accessible Tourism and Formal Planning: Current State of Istria County in Croatia

by Damir Popović, Iva Slivar and Marli Gonan Božac

Adm. Sci. 2022, 12(4), 181; https://doi.org/10.3390/admsci12040181 - 29 Nov 2022

Cited by 5 | Viewed by 2246

Abstract

When the number of older people and the number of families with young children (babies and toddlers) are counted in the total share of persons with disability it is clear that a significant share of people in the world’s tourist market face various [...] Read more.

When the number of older people and the number of families with young children (babies and toddlers) are counted in the total share of persons with disability it is clear that a significant share of people in the world’s tourist market face various obstacles to achieving their fundamental human rights in accessing tourist destinations and related infrastructure. These segments of the market encounter various challenges when they do travel, while many refrain from travelling at all. The theoretical framework examines the concept of accessible tourism and provides a review of the necessary preconditions for forming such a tourist offer available to everyone. Contrary to common belief, accessible tourism surpasses the issues of mobility, as it also includes people with mental, mood, vision, speech, hearing, stroke and other conditions. Examples of good practice are also provided as an incentive for the design and implementation of future inclusive projects, representing the aim of this paper. Research featuring various categories of the tourism offer available to everyone on the case study of Istria County is also presented. The analysis compares major towns in Istria County and the degree of their adaptation to the needs of this market segment, where many practical implications have emerged. The concept of accessibility lies on three key pillars: physical, informative and service based. Thus, removing physical barriers, incorporating the principles of universal design into every new building’s design, as well as educated staff for formulating and implementing strategies and other plans, are key factors in creating additional tourist value. It is fundamental to include people with disabilities in tourism and in society. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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20 pages, 1432 KiB  

Open AccessArticle

The Nexus between Environmentally Sustainable Practices, Green Satisfaction, and Customer Citizenship Behavior in Eco-Friendly Hotels: Social Exchange Theory Perspective

by Ahmed Hassan Abdou, Thowayeb H. Hassan, Amany E. Salem, Azzam Ibrahem Albakhit, Muhanna Yousef Almakhayitah and Wagih Salama

Sustainability 2022, 14(19), 12791; https://doi.org/10.3390/su141912791 - 07 Oct 2022

Cited by 15 | Viewed by 3878

Abstract

Recently, with increasing customer awareness about environmental issues, guests staying in hotels and potential consumers are more and more concerned about environmentally sustainable practices and their associated consequences. From the hotel industry perspective, empirical studies conducted on the association between customer citizenship behavior [...] Read more.

Recently, with increasing customer awareness about environmental issues, guests staying in hotels and potential consumers are more and more concerned about environmentally sustainable practices and their associated consequences. From the hotel industry perspective, empirical studies conducted on the association between customer citizenship behavior (CCB) and environmentally sustainable practices (ESPs) with the existence of green satisfaction (GS) are scarce. Consequently, the primary aim of the current study is to investigate the impact of ESPs on GS and CCB in a sample of five-star eco-friendly hotels in Egypt, as well as exploring the potential mediative role of GS in the relationship between CCB and ESPs. Additionally, we attempt to empirically determine to what extent GS directly impacts CCB. The study suggests a conceptual model for testing four hypothesized relationships between ESPs, GS, and CCB. Structural equation modeling (SEM) with bootstrapping was employed for testing our hypotheses. The findings of the study confirmed the significant positive impacts of ESPs on GS and CCB. Further, GS significantly and positively affects CCB. Moreover, GS partially mediates the relationship between CCB and ESPs. Given the study findings, some practical implications for improving GS and boosting CCBs in the green/eco-friendly hotel industry context are suggested. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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17 pages, 9016 KiB  

Open AccessArticle

Indicators of Geographic Potential and Business Opportunities for the Development of Active Tourism: Kayaking in Poland

by Elżbieta Lewandowicz

Sustainability 2022, 14(17), 10872; https://doi.org/10.3390/su141710872 - 31 Aug 2022

Cited by 3 | Viewed by 1240

Abstract

Poland’s natural and geographical features, including an abundance of rivers and lakes, create favorable conditions for the development of kayaking tourism. Poland is one of the leading European countries in terms of the number of kayaking trails. The aim of this study was [...] Read more.

Poland’s natural and geographical features, including an abundance of rivers and lakes, create favorable conditions for the development of kayaking tourism. Poland is one of the leading European countries in terms of the number of kayaking trails. The aim of this study was to propose indicators for assessing the potential of Poland’s water resources for the development of kayaking activities. This research was pursued in several stages. The number of rivers where kayaking tours are organized was determined in the first stage of the study. Indicators describing the potential of the existing water bodies for the promotion of kayaking tourism were proposed in the second stage. The study produced surprising results. The number of kayaking tour operators has increased considerably in recent years, and new water tourism centers have been established in the vicinity of large urban areas. The popularity of well-established kayaking destinations in Warmia-Masuria, Podlasie and Western Pomerania, i.e., Polish regions with considerable potential for the development of water tourism, has declined. The study revealed that the success of kayaking businesses is presently determined by other factors, and further research is needed to identify these determinants. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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13 pages, 632 KiB  

Open AccessArticle

The Effect of Green Self-Identity on Perceived Image, Warm Glow and Willingness to Purchase: A New Generation’s Perspective towards Eco-Friendly Restaurants

by Patcharaporn Mahasuweerachai and Chompoonut Suttikun

Sustainability 2022, 14(17), 10539; https://doi.org/10.3390/su141710539 - 24 Aug 2022

Cited by 16 | Viewed by 4122

Abstract

Compared to other generations, Generation Z (Gen Z) tend to be more concerned with environmental problems, prefer healthier food options, and are willing to pay premium prices for eco-friendly food products. Until now, however, this market segment had not been the focus of [...] Read more.

Compared to other generations, Generation Z (Gen Z) tend to be more concerned with environmental problems, prefer healthier food options, and are willing to pay premium prices for eco-friendly food products. Until now, however, this market segment had not been the focus of any sustainability research in the restaurant context. The present study fills this gap while exploring if green self-identity (one’s alignment with environmental concerns) influences perceptions of green restaurants (one’s perceived image of green restaurants) and warm glow feeling (one’s good feeling from patronizing green restaurants), which in turn affect willingness to pay. Data was collected from 388 Gen Z participants through a questionnaire survey, and covariance-based structural equation modeling (CB-SEM) was used to examine the study’s model. The results indicate warm glow is generated when individuals with green self-identity acknowledge restaurants are using green practices, which in turn influences their willingness to pay at green restaurants. Additionally, the findings of this study advance the theoretical viewpoints for social exchange theory (SET), identity theory, and green consumption in the restaurant industry. For practical implementation, restaurateurs can improve their businesses by developing their green image, initiating green design, and incorporating eco-friendly activities to enhance patrons’ dining experience. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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14 pages, 752 KiB  

Open AccessArticle

Parasocial Interaction, Destination Personality Fit and Consumers’ Behavioral Intentions: The Case of TV Shopping

by Carol Yirong Lu and Allan Cheng Chieh Lu

Sustainability 2022, 14(15), 9476; https://doi.org/10.3390/su14159476 - 02 Aug 2022

Viewed by 2659

Abstract

This study examines whether a TV shopping host’s introduction and promotion on a tourism destination could develop viewers’ parasocial interaction (PSI) with that host and thus influence viewers’ behavioral intentions on that destination. In addition, moderating effects of two factors (self-destination personality fit [...] Read more.

This study examines whether a TV shopping host’s introduction and promotion on a tourism destination could develop viewers’ parasocial interaction (PSI) with that host and thus influence viewers’ behavioral intentions on that destination. In addition, moderating effects of two factors (self-destination personality fit and host-destination personality fit) on the relationship between the TV viewers’ parasocial experience with a TV host (PSI) and the viewers’ behavioral intentions on the advertised destination are tested. Data were collected from 310 TV shopping customers in Taiwan using a self-administrated questionnaire. Simple linear regression and hierarchical regression techniques were implemented to test the proposed hypotheses. Findings indicate that PSI between a TV host and TV viewers is strongly correlated with the significant positive behavioral intentions of viewers. In addition, self-destination and host destination personality fits were both reinforcements of the positive impact that PSI has on TV viewers’ behavioral intentions. Findings and data collected from this study would yield useful practical implications for tourism marketers in terms of wisely selecting a TV host and utilizing a TV host’s parasocial interaction with audiences to increase audiences’ behavioral intention on the promoted destination. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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25 pages, 1464 KiB  

Open AccessArticle

Proposal for a Framework to Develop Sustainable Tourism on the Santurbán Moor, Colombia, as an Alternative Source of Income between Environmental Sustainability and Mining

by Marco Fidel Flórez, Jhon Fredys Linares, Eduardo Carrillo, Francisco Milton Mendes and Bruno de Sousa

Sustainability 2022, 14(14), 8728; https://doi.org/10.3390/su14148728 - 16 Jul 2022

Cited by 3 | Viewed by 3599

Abstract

The main goal of this paper was to propose a program to develop sustainable tourism at Santurbán moor in Colombia. This would open new paths toward economic growth for the communities inhabiting this sector who are currently facing a serious dilemma. First, the [...] Read more.

The main goal of this paper was to propose a program to develop sustainable tourism at Santurbán moor in Colombia. This would open new paths toward economic growth for the communities inhabiting this sector who are currently facing a serious dilemma. First, the moor is an area of vital importance to the sustainability of more than two million people, who depend on water generated in the area. On the other hand, this land contains great mineral wealth and agricultural resources. This has generated an already long-lasting conflict of interest between environment conservation and the possible economic exploitation of the Santurbán moor through industrial mining. To this end, we conducted bibliographic research on sustainable tourism, specifically with scientific ends, that considered the potential of this area for its implementation. Prospective methodology was applied, beginning with the selection of a panel of experts to identify the most important external and internal variables that could affect the area. Then, Impact Matrix Cross-Reference Multiplication Applied to a Classification (MICMAC) software was used to identify the correlation between the different actors and their possible contributions. As a result of this research, a proposal is presented that is focused on the needs of the community living in the area, as supported by science and the academic community, and by the use of Industry 4.0 and related new technologies. This strategy could be used in other protected areas in Colombia, or throughout the world, that are currently being visited by tourists who, maybe unwillingly, are actually putting the sustainability of these areas at risk. In the future, this strategy will be consolidated and will lead to technological applications. This will allow tourists to enjoy protected places without threatening the conservation of these habitats. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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14 pages, 1378 KiB  

Open AccessArticle

Energy Use and Its Key Factors in Hotel Chains

by Rodrigo Schons Arenhart, Adriano Mendonça Souza and Roselaine Ruviaro Zanini

Sustainability 2022, 14(14), 8239; https://doi.org/10.3390/su14148239 - 06 Jul 2022

Cited by 5 | Viewed by 2673

Abstract

Hotel chains are reported as one of the most energy-intensive sectors and a growing number of international studies on this theme have been developed. This research aims to understand energy use and some of its key factors in hotel chains worldwide. Data were [...] Read more.

Hotel chains are reported as one of the most energy-intensive sectors and a growing number of international studies on this theme have been developed. This research aims to understand energy use and some of its key factors in hotel chains worldwide. Data were collected on variables related to previous research and those present in the Global Reporting Initiative (GRI) framework. The sample was composed by 45 international hotel chains, representing more than 54,000 properties and 7,500,000 rooms. Multiple linear regression was employed to assess how the predictor variables (water use, carbon intensity, RevPAR, and NetRoom) are associated with energy use (dependent variable). It was presented that hotel chains can pass on the price of energy consumption to their guests, increasing their revenue per available room (RevPAR), but the returns in profitability are not being generated. The RevPAR variable maintained a positive relationship, +0.244, with energy use in the first regression model, with R² adjusted equal to 0.9506, while the net profit per room (NetRoom) presented a negative relationship in both models, −0.0006 and −0.0010, respectively, with R² adjusted equal to 0.9304 in the second model. Investing in updating their energy systems, hotel chains can contribute to a more sustainable future, build positive marketing, retain guests, and generate a long-run financial return. This research contributes to the scientific literature by confirming relationships and providing evidence among new, and not yet explored, variables. It is expected to create a reference for policies to reduce energy use in hotels and for hotel owners to upgrade their systems. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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13 pages, 8480 KiB  

Open AccessArticle

Spatial Distribution and Accessibility of High Level Scenic Spots in Inner Mongolia

by Xinyang Wu and Chuying Chen

Sustainability 2022, 14(12), 7329; https://doi.org/10.3390/su14127329 - 15 Jun 2022

Cited by 11 | Viewed by 1755

Abstract

Based on the data of high-level scenic spots in Inner Mongolia, the methods of the nearest neighbor index, kernel density, accessibility, and spatial autocorrelation are used to systematically sort out the spatial distribution pattern, accessibility, and influencing factors of various types of scenic [...] Read more.

Based on the data of high-level scenic spots in Inner Mongolia, the methods of the nearest neighbor index, kernel density, accessibility, and spatial autocorrelation are used to systematically sort out the spatial distribution pattern, accessibility, and influencing factors of various types of scenic spots. The following conclusions are drawn from the analysis. The spatial distribution of different types of tourist attractions in Inner Mongolia is in a state of “small agglomeration and large dispersion”. The spatial accessibility of different types of tourist attractions in Inner Mongolia is generally poor, and the temporal accessibility presents an inverted U-shaped distribution over time. The county-level accessibility of different types of scenic spots in Inner Mongolia is relatively poor, basically showing an oblique distribution pattern of low in the west and high in the east. The influencing factors of the spatial distribution pattern and accessibility of various scenic spots in Inner Mongolia mainly include the natural environment, transportation network, resource endowment, and economic level. This study proposes an optimal path for accessibility according to the aspects of the design of tourism scenic areas in a circle and the construction of tourist traffic and facilities, as well as the linkage design of tourist routes. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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21 pages, 5592 KiB  

Open AccessArticle

Characterizing the Spatiotemporal Patterns and Key Determinants of Homestay Industry Agglomeration in Rural China Using Multi Geospatial Datasets

by Jianzhuang Zheng and Lingyan Huang

Sustainability 2022, 14(12), 7242; https://doi.org/10.3390/su14127242 - 13 Jun 2022

Cited by 1 | Viewed by 1967

Abstract

Understanding the spatiotemporal patterns and key determinants of rural homestay industry agglomeration is crucial for the well-planning and well-management of rural tourism during the process of rural revitalization in China. By employing multi geospatial datasets, this study investigated the long-term spatiotemporal patterns and [...] Read more.

Understanding the spatiotemporal patterns and key determinants of rural homestay industry agglomeration is crucial for the well-planning and well-management of rural tourism during the process of rural revitalization in China. By employing multi geospatial datasets, this study investigated the long-term spatiotemporal patterns and their key determinants of homestay inns during the period 2004–2019 in Moganshan, a well-known rural tourism destination in Zhejiang Province, China. The kernel density estimation and spatial autocorrelation were integrated to identify the hotspots of rural homestay inns at a fine scale. The key determinants were further uncovered using multiple stepwise regression and logistic regression models. The result shows that the overall growth of homestay inns was slow at the early stage and has progressed rapidly since 2014, with 94.2% of homestay inns newly opened during the period 2014–2019. The first hotspot was located in Moganshan National Park and then spread to the surrounding villages. Three hotspot zones have emerged, including the northern hotspot zone (Sihe-Xiantan), central hotspot zone (Houwu-Park-Liaoyuan), and southern hotspot zone (Ziling-Laoling-Lanshukeng) by 2019. The modeling indicates that government policy was an essential determinant for the increase in homestay inns, followed by entrepreneurship and investment. The new homestay inns were more likely to occur in settlements close to scenic spots, river networks, and cultivated land. Abundant scenic spots and heterogeneous landscapes were also preferred when selecting sites and executing landscape design for homestay inns. Our empirical study has provided practical insights for policy makers, entrepreneurs, and planners for future sustainable homestay industry development. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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26 pages, 1122 KiB  

Open AccessArticle

Towards a Sustainable Metamorphosis of a Small Island Tourism: Dynamizing Capacity Building, Alternating Governance Arrangements, and Emerging Political Bargaining Power

by Isye Susana Nurhasanah and Pieter Van den Broeck

Sustainability 2022, 14(12), 6957; https://doi.org/10.3390/su14126957 - 07 Jun 2022

Cited by 1 | Viewed by 2066

Abstract

This study examines how local agents (non-profit-seeking actors and residents of Pahawang Island) developed empowering methods to address ecological problems during the island’s transformation from a small, secluded island to a tourist destination. Building capacity through grassroots initiatives, bottom-linked collaboration, and improved political [...] Read more.

This study examines how local agents (non-profit-seeking actors and residents of Pahawang Island) developed empowering methods to address ecological problems during the island’s transformation from a small, secluded island to a tourist destination. Building capacity through grassroots initiatives, bottom-linked collaboration, and improved political bargaining power were critical components, constituting the conceptual framework to analyse the data. The socio-spatial shift in Pahawang Island reflects the nature, degree of involvement, and participation of multiple stakeholders. Slowly and gradually, bottom-up and later bottom-linked institutional efforts were implemented to lay the groundwork for a more sustainable ecology, social economy, and political transformation. Capacity building was dynamized by including it in a social innovation process, bottom-linked governance, and stimulated empowerment, which altered the governance, political bargaining power and policymaking power balance. Under these conditions, collaborative grassroots learning and action efforts can be a virtuous panacea for improving the sustainable governance of small islands, which is frequently disregarded in a neoliberal society. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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11 pages, 763 KiB  

Open AccessReview

Operational Resilience as a Key Determinant of Corporate Sustainable Longevity in the Indonesian Jamu Industry

by Dadang Irawan, Harjanto Prabowo, Engkos Achmad Kuncoro and Nurianna Thoha

Sustainability 2022, 14(11), 6431; https://doi.org/10.3390/su14116431 - 24 May 2022

Cited by 2 | Viewed by 2169

Abstract

The jamu (Indonesian traditional herbal drink) industry has grown in popularity because of people’s increased interest in the qualities of herbal remedies for bodily immunity. The COVID-19 pandemic has affected not only the market but also how businesses have managed their supply chains [...] Read more.

The jamu (Indonesian traditional herbal drink) industry has grown in popularity because of people’s increased interest in the qualities of herbal remedies for bodily immunity. The COVID-19 pandemic has affected not only the market but also how businesses have managed their supply chains and production. COVID-19 has been claimed to be a test of a company’s long-term viability. Sustainability refers to a company’s ability to last a long time (corporate longevity). The tug of war between economic prosperity, environmental quality, and social justice that guarantees enterprises are profitable and sustainable is the main issue for companies in developing governance. From a theoretical standpoint, longevity is an intriguing problem. There are two types of corporate longevity: corporate longevity (CL) and corporate sustainable longevity (CSL). Little research has specifically examined the internal aspects of CSL. It necessitates several specific characteristics that all play a role in CSL. This research intends to highlight operational resilience as a crucial predictor of CSL’s significance in the jamu business. Companies that have consistently produced and benefitted from their business operations, before, during, and after the pandemic, have faced challenges of sustainability or longevity. Predecessor independent variables, and moderating or mediating variables, can be used to enable the operational resilience stance. To achieve CSL, the company must know how much it will determine its position in numerous ways in company practice. This study contributes to exploring dimensions and indicators of operational resilience to determine CSL in its relevance to the jamu industry. Different roles for operational resilience in different industry practices are also feasible. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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23 pages, 659 KiB  

Open AccessArticle

Attribute Framework Validation for Wellness Tourism within the Context of Thailand

by Natnisha Kongtaveesawas, Pattarawan Prasarnphanich, Sukree Sinthupinyo and Ann Suwaree Ashton

Sustainability 2022, 14(10), 5953; https://doi.org/10.3390/su14105953 - 13 May 2022

Cited by 5 | Viewed by 3236

Abstract

Background: Research on the theoretical integration of attributes of wellness tourism in the form of the physical, mental, spiritual, and environmental (PMSE) attribute framework and the effect of cultural differences on the framework validation has not been conducted before. Objectives: This study developed [...] Read more.

Background: Research on the theoretical integration of attributes of wellness tourism in the form of the physical, mental, spiritual, and environmental (PMSE) attribute framework and the effect of cultural differences on the framework validation has not been conducted before. Objectives: This study developed and validated the key underlying attributes of the wellness tourism experience framework within the Thailand context. Methods: From reviewing the related literature to identify potential sub attributes under the four dimensions of the PMSE framework, themes were developed using a theory- and prior research-driven method within different cultural contexts. The fitness of the PMSE attribute framework model within the context of Thailand wellness tourism was confirmed through a survey design with a quantitative approach from the generalities of the sample groups. The entire dataset was statistically tested with descriptive statistics and confirmatory factor analysis (CFA). Results and Conclusions: After adjustments, the four-factors with a 28-item model substantiated the data. The results validated that the mental experience dimension accounted for the most variance, with an indicator value of 0.99 in the framework, predicting the effective wellness tourism experience better than the other attributes. Experience design should involve the participation of all stakeholders in the wellness tourism system in terms of managerial contribution. Recommendations for the planning of wellness experiences concerning each four-factor will be investigated in future studies. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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25 pages, 3345 KiB  

Open AccessArticle

Exploiting Technology to Deal with the COVID-19 Challenges in Travel & Tourism: A Bibliometric Analysis

by Valentina Ndou, Gioconda Mele, Eglantina Hysa and Otilia Manta

Sustainability 2022, 14(10), 5917; https://doi.org/10.3390/su14105917 - 13 May 2022

Cited by 20 | Viewed by 6461

Abstract

This article discusses how travel and tourism organizations, the hardest-hit by the COVID-19 pandemic, have used the technology tools to deal with COVID challenges. Specifically, through a bibliometric literature review of relevant research papers on the topic of tourism and COVID-19, we provide [...] Read more.

This article discusses how travel and tourism organizations, the hardest-hit by the COVID-19 pandemic, have used the technology tools to deal with COVID challenges. Specifically, through a bibliometric literature review of relevant research papers on the topic of tourism and COVID-19, we provide evidence of how COVID-19 has accelerated the adoption and diffusion of various technologies by different stakeholders in the tourism value chain, and we show how these technologies have been used to deal with the challenges posed by COVID-19 pandemic. The review evidences the main research areas and allows to define future directions. Thus, we conclude this article by discussing how COVID-19 offers a unique opportunity for rethinking and renovating the tourism offer through technology. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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15 pages, 552 KiB  

Open AccessArticle

Residents’ Engagement Behavior in Destination Branding

by Yuzong Zhao, Xiaotian Cui and Yongrui Guo

Sustainability 2022, 14(10), 5852; https://doi.org/10.3390/su14105852 - 12 May 2022

Cited by 18 | Viewed by 3092

Abstract

Residents play an important role in the destination branding process. Extant studies have not yet integrated analyses of residents’ engagement behavior and the factors that affect it. In this study, we investigated the influence of place identity, place brand identity, place brand commitment, [...] Read more.

Residents play an important role in the destination branding process. Extant studies have not yet integrated analyses of residents’ engagement behavior and the factors that affect it. In this study, we investigated the influence of place identity, place brand identity, place brand commitment, and perceived benefits of tourism on residents’ engagement behavior (brand ambassadorship behavior, brand citizenship behavior) in destination branding. Derived from a sample of 380 residents of Zhouzhuang, one of China’s most important tourism destinations, the data for this research were analyzed using partial least squares structural equation modeling (PLS-SEM) using SmartPLS 3.3.2. The findings reveal that residents’ emotions towards destinations and brands and the perceived benefits of tourism significantly positively influence brand ambassadorship behavior and brand citizenship behavior. Residents’ engagement behavior in destination branding is influenced by mechanisms of social identity and social exchange. This study reveals the antecedents that affect residents’ engagement behavior in destination branding. The results also provide comprehensive insight into residents’ engagement behavior in destination branding based on social identity and social exchange theories. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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17 pages, 2245 KiB  

Open AccessArticle

An Analysis of Tourism Demand as a Projection from the Destination towards a Sustainable Future: The Case of Trinidad

by Lestter Pelegrín Naranjo, Norberto Pelegrín Entenza and Antonio Vázquez Pérez

Sustainability 2022, 14(9), 5639; https://doi.org/10.3390/su14095639 - 07 May 2022

Cited by 6 | Viewed by 2385

Abstract

The objective of this work is to offer an analysis related to tourism demand as a sustainable projection for the tourist destination. The behavior of demand as a key element for subsequent decision-making in management models and strategic proposals for sustainable development centered [...] Read more.

The objective of this work is to offer an analysis related to tourism demand as a sustainable projection for the tourist destination. The behavior of demand as a key element for subsequent decision-making in management models and strategic proposals for sustainable development centered on the tourist destination constitutes the central element of this work. The study is based on an analysis of tourist activity in the city of Trinidad. In accordance with the quantitative paradigm, an analysis of internal and external secondary information on tourism was carried out based on the results of the surveys, interviews, Likert-type scalograms and semantic differentials completed by the actors involved in the tourist activity in the studied territory. Qualitative research, which is considered a subjective view of the actors involved in the work, was also employed. The main indicators of the tourism demand for the destination and the imbalances that cause dissatisfaction are shown, such as the lack of systematic studies on tourism demand and few coordinated actions between the public and private sectors to satisfy it. It is concluded that the character of Trinidad as a Cultural Heritage of Humanity destination continues to exert an important influence on the demand for tourism in the destination. As a result, it is necessary to delve into new proposals to ensure that tourism in the local context is an economically, socially, and environmentally sustainable activity. For this, the lack of coordination between the state and private sectors must be overcome. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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19 pages, 569 KiB  

Open AccessArticle

Untangling Factors Influencing Women Entrepreneurs’ Involvement in Tourism and Its Impact on Sustainable Tourism Development

by Sarminah Samad and Alaa Alharthi

Adm. Sci. 2022, 12(2), 52; https://doi.org/10.3390/admsci12020052 - 27 Apr 2022

Cited by 10 | Viewed by 3950

Abstract

Women’s involvement in tourism has exerted an immense impact on the nation’s economy. The low involvement of women in some countries has sparked the interest of scholars in investigating the factors that influence their involvement. The main purpose of this study was to [...] Read more.

Women’s involvement in tourism has exerted an immense impact on the nation’s economy. The low involvement of women in some countries has sparked the interest of scholars in investigating the factors that influence their involvement. The main purpose of this study was to examine the influence of self-efficacy (SE), perceptions of women’s work (PWW), empowering leadership (EL), and psychological empowerment (PE) on tourism involvement. Consequently, the study determined the impact of tourism involvement in sustainable tourism development (STD). The population of the study was women entrepreneurs from the Saudi Arabia tourism industry. A total of 201 women participated in the study from the selected sample of 300, obtained through convenient sampling. For the data analysis, SPSS and PLS-SEM were employed. The results revealed that PWW, SE, EL, and PE significantly and positively influenced women entrepreneurs’ involvement in tourism (WEIT). Further, WEIT significantly and positively impacted STD. This research is a pioneering work in which a research model was developed to incorporate PWW, SE, EL, PE, tourism involvement, and STD in light of social exchange theory and social identity theory. The findings provide implications for policymakers and academia and contribute to the existing body of knowledge on women’s entrepreneurship, empowerment, tourism, and business management. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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18 pages, 3863 KiB  

Open AccessArticle

Spatial-Temporal Pattern of Mismatch Degree of High-Quality Tourism Development and Its Formation Mechanism in Taihu Lake Basin, China

by Guiling Wang and Lei Ye

Sustainability 2022, 14(8), 4812; https://doi.org/10.3390/su14084812 - 17 Apr 2022

Cited by 8 | Viewed by 1673

Abstract

High-quality development is the theme of China’s economic and social development in the new era, the only way to build a powerful tourism economy, and also the objective demand to solve the practical problems and promote the transformation and upgrading of tourism. However, [...] Read more.

High-quality development is the theme of China’s economic and social development in the new era, the only way to build a powerful tourism economy, and also the objective demand to solve the practical problems and promote the transformation and upgrading of tourism. However, problems such as inefficient operation, environmental pollution, and slow industrial upgrading have become prominent in the development process of China’s tourism industry in recent years, in which a gap exists with the realization of high-quality development goals. Therefore, scientific control of the gap and deviation between the actual development level and the high-quality development goals of tourism is helpful for promoting the green and sustainable development of regional tourism. This study, taking the Taihu Lake Basin as an example, made a systematic and comprehensive evaluation of the spatial-temporal pattern of high-quality development mismatch of tourism from 2010 to 2019, using the health distance model to analyze its spatiotemporal evolution characteristics, and combining the obstacle degree model and qualitative comparative analysis of fuzzy set to analyze its influencing mechanism. The empirical results show that: (1) the mismatch degree of high-quality development of tourism in the Taihu Lake Basin shows a downward trend, and the regional imbalance is prominent, showing polarization characteristics; (2) among the six systems, only the green system and the cultural and tourism resource system are in the matching type, the dominant system of mismatch type is different in each city, and it shows the characteristics of the transformation from external environmental obstacle to internal environmental obstacle in the process of transition from mismatch type to matching type; (3) the spatiotemporal pattern of high-quality development mismatch of tourism is the result of six systems working together, in which the innovative development system is the core driving force, the coordinated development system is the potential driving force, the green development system is the direct driving force, the open development system has the guiding function, the shared development system is the external driving force, and the literature and tourism resource system is the basic driving force. Therefore, the paper puts forward three types of combination paths and corresponding suggestions that can promote the transformation and upgrading of tourism and achieve coordinated development of the Taihu Lake Basin. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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20 pages, 2261 KiB  

Open AccessArticle

User Acceptance of Hotel Service Robots Using the Quantitative Kano Model

by Muzi Xie and Hong-bumm Kim

Sustainability 2022, 14(7), 3988; https://doi.org/10.3390/su14073988 - 28 Mar 2022

Cited by 9 | Viewed by 2779

Abstract

With today’s rapid technological developments, many have applied artificial intelligence and robot technology to the tourism and hotel industries, with hotel service robots (HSRs) being gradually developed. At present, more technology development companies have focused their attention on improving HSRs’ different attributes to [...] Read more.

With today’s rapid technological developments, many have applied artificial intelligence and robot technology to the tourism and hotel industries, with hotel service robots (HSRs) being gradually developed. At present, more technology development companies have focused their attention on improving HSRs’ different attributes to improve their acceptance by users, thereby enhancing market competitiveness and improving customer loyalty. Understanding consumer acceptance of HSRs is important. Based on a literature review of the user’s acceptance of HSR attributes and HSRs’ current development status, some factors and attributes were extracted. For the questionnaire’s design and data extraction, the quantitative Kano model was used. The data obtained were compiled and analyzed using Microsoft Excel and SPSS. This study aims to (1) qualitatively apply the perceived value theory to develop specific HSR attributes and (2) quantitatively examine these attributes concerning public acceptance. By integrating the Kano model with the perceived value theory, this study provides empirical evidence of a nonlinear relationship between HSRs’ perceived value and user acceptance by exploring various attributes affecting the user’s acceptance of HSRs and the degree of change brought by the different attributes. The research result reveals the multidimensional impacts of perceived value, prompting users to embrace newer HSR technologies. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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16 pages, 977 KiB  

Open AccessArticle

A Study on the Tourism-Related Information Consumption Process of Tourists on Social Networking Sites

by Soyoung An, Weolho Kim, Bongkoo Lee and Jungho Suh

Sustainability 2022, 14(7), 3980; https://doi.org/10.3390/su14073980 - 28 Mar 2022

Cited by 5 | Viewed by 2796

Abstract

The current study was conducted to examine the consumption process of tourists through the SIPS model as they experienced tourism-related information and products on social networking sites. Data was collected online from Koreans who have experience in using social networking sites, and a [...] Read more.

The current study was conducted to examine the consumption process of tourists through the SIPS model as they experienced tourism-related information and products on social networking sites. Data was collected online from Koreans who have experience in using social networking sites, and a total of 479 responses were used for the data analysis. The statistical package for social sciences 23 and analysis of moment structures 23 were used to evaluate stability, consistency for the measurement items, and to perform structural equation modeling to test hypotheses. There were three main results that emerged from the study. First, three dimensions of sympathy (emotional sympathy, content sympathy, and sympathy for situations and publishers) were extracted. Second, among the dimensions of sympathy, only “content sympathy” showed a significant impact on identification while all dimensions of sympathy significantly affected tourism participation intention. It indicated that tourists are willing to participate in tourism activities immediately if they sympathize with the information obtained from social media without going through the identification process, which is the opposite result of what the SIPS model argued. Lastly, travel content production experience has been shown to have a moderating effect in the relationship between identification and tourism participation intention. The current study will contribute to understanding tourists’ consumption process of tourism-related information on social networking sites and to establish efficient marketing strategies. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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12 pages, 3476 KiB  

Open AccessArticle

Optimal Period for Winter Mountain Tourism in Romania

by Ciprian Ioan Rujescu

Sustainability 2022, 14(7), 3878; https://doi.org/10.3390/su14073878 - 25 Mar 2022

Cited by 6 | Viewed by 1652

Abstract

Observations in Romania show that the months of January and February are starting to show an increasing interest for tourists in areas known for winter sports involving snow. This observation is at odds with the period hitherto considered traditional for winter tourism in [...] Read more.

Observations in Romania show that the months of January and February are starting to show an increasing interest for tourists in areas known for winter sports involving snow. This observation is at odds with the period hitherto considered traditional for winter tourism in Romania, i.e., from the end of December to the first few days of January, when school holidays and employee holidays are frequently scheduled. Analysis of the climatic data of recent years shows a shortening of the period when natural weather conditions are favorable for this type of tourism. In this paper it was statistically determined that the maximum share of negative temperature coverage of Romania’s territory tends to occur at present in the second half of January. It is therefore necessary to correlate the school and labor law timetables with the new climatic conditions and other measures to adapt to current conditions. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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17 pages, 1878 KiB  

Open AccessArticle

Investigating the Role of Green Hotel Sustainable Strategies to Improve Customer Cognitive and Affective Image: Evidence from PLS-SEM and fsQCA

by Islam Elbayoumi Salem, Ahmed Mohamed Elbaz, Alamir Al-Alawi, Nasser Alhamar Alkathiri and Kareem A. Rashwan

Sustainability 2022, 14(6), 3545; https://doi.org/10.3390/su14063545 - 17 Mar 2022

Cited by 19 | Viewed by 4379

Abstract

Partial least square structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) were used to uncover the determinants of customers’ overall positive image of green hotels, which can affect behavioral intentions. A sample of 323 customers of 54 four- and five-star “green” [...] Read more.

Partial least square structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) were used to uncover the determinants of customers’ overall positive image of green hotels, which can affect behavioral intentions. A sample of 323 customers of 54 four- and five-star “green” hotels in the Sultanate of Oman were surveyed. The findings can explain the complex process shaping customers’ perceived image. The fsQCA analysis shows that the overall positive image of green hotels was driven by the interaction of two core conditions, environmental values and cognitive image, and one peripheral condition, low-carbon knowledge. Together, these factors are sufficient to form a favorable image of eco-hotels and could make a favorable affective image unnecessary. The PLS-SEM approach clarifies that this process takes place through an indirect mechanism wherein environmental values and low-carbon knowledge shape customers’ cognitive image, which then boosts the overall positive image of eco-hotels. Such comprehensive insights address the gap in the body of literature vis à vis the influence of customers’ psychological factors through cognitive and affective images. Theoretical and practical implications are examined. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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18 pages, 269 KiB  

Open AccessArticle

The Measurement of High-Quality Development Level of Tourism: Based on the Perspective of Industrial Integration

by Yi Lu

Sustainability 2022, 14(6), 3355; https://doi.org/10.3390/su14063355 - 12 Mar 2022

Cited by 20 | Viewed by 3266

Abstract

The integration of the tourism industry is an important motivation in promoting high-quality development. Based on the analysis of the relationship between tourism industry integration and high-quality development, this paper constructs an evaluation index system to evaluate the high-quality development level of the [...] Read more.

The integration of the tourism industry is an important motivation in promoting high-quality development. Based on the analysis of the relationship between tourism industry integration and high-quality development, this paper constructs an evaluation index system to evaluate the high-quality development level of the tourism industry for 2011–2018 in China by using a combination of fuzzy mathematics and a clustering model, which includes 4 dimensions, 11 secondary indicators and 28 tertiary indicators. The results show that the level of high-quality development in China’s tourism industry has been greatly improved, but the gap between regions is large. The performance level of the tourism industry economy is relatively high, and the tourism industry structure and industrial integration level need to be improved urgently. There are differences in the overall level and degrees of change of the high-quality development level of the tourism industry in 31 provincial regions, and there are also differences in the main influencing factors. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

17 pages, 31925 KiB  

Open AccessArticle

The Impact of Tourism on Ecosystem Services Value: A Spatio-Temporal Analysis Based on BRT and GWR Modeling

by Jun Liu, Mengting Yue, Yiming Liu, Ding Wen and Yun Tong

Sustainability 2022, 14(5), 2587; https://doi.org/10.3390/su14052587 - 23 Feb 2022

Cited by 6 | Viewed by 2751

Abstract

The healthy development of the ecosystem and tourism in destinations plays an essential role in sustainable development. Taking Shennongjia as an example, we analyzed the spatial–temporal variation in the ecosystem services value (ESV) and investigated the impacts of tourism on ESV and their [...] Read more.

The healthy development of the ecosystem and tourism in destinations plays an essential role in sustainable development. Taking Shennongjia as an example, we analyzed the spatial–temporal variation in the ecosystem services value (ESV) and investigated the impacts of tourism on ESV and their spatial heterogeneity using the geographically weighted regression (GWR) and boosting regression tree (BRT) models. The results showed that (1) the types of ecosystem services (ESs) were dominated by climate regulation and biodiversity. The ESV increased from 3.358 billion yuan to 8.910 billion yuan from 2005 to 2018 and showed significant spatial divergence, maintaining a long-term distribution pattern of high in the center and low at the border. (2) The GWR and BRT results showed that the Distance to Scenic Spots (DSS) and the Distance to Residential Areas (DRA) are important factors influencing ESV, with the Distance to Hotels (DH) and the Distance to Roads (DR) having a relatively weak influence on ESV. (3) The influencing factors presented positive and negative effects, and the degree of influence has spatial heterogeneity. The DRA and DH inhibited the increase in ESV in nearby areas, while DR was the driving factor for increasing ESV. The assessment results of DSS vary according to the models. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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18 pages, 2843 KiB  

Open AccessArticle

Impact of COVID-19 Pandemic on Hotel Employees in the Greater Accra Region of Ghana

by Dolores Mensah Hervie, Ernest Amoako-Atta, Md Billal Hossain, Csaba Bálint Illés and Anna Dunay

Sustainability 2022, 14(5), 2509; https://doi.org/10.3390/su14052509 - 22 Feb 2022

Cited by 5 | Viewed by 11257

Abstract

This study examines the effect of the COVID-19 pandemic on hotel employees in the Greater Accra Region of Ghana using the conservation of resource and human relations theories to ascertain the level of impact. Data was collected from 511 hotel employees from 58 [...] Read more.

This study examines the effect of the COVID-19 pandemic on hotel employees in the Greater Accra Region of Ghana using the conservation of resource and human relations theories to ascertain the level of impact. Data was collected from 511 hotel employees from 58 hotels using questionnaires. The employees were randomly sampled. Stepwise Regression in Statistical Package for Social Sciences version 16 model was used to run the analysis. Nine independent variables were included in a stepwise regression model. Six came out as significant and explained 51.6% of the variation in the percentage of their salary that staff received during the current COVID-19 pandemic. The remaining 48.4% was explained by other factors such as the years of service and whether the facility shut down during the lockdown. It was further identified that about 80% of the respondents had their salaries reduced, and that work schedules and working hours were altered, particularly during the lockdown and closure of the country’s borders. It is recommended that hotels should network, be more customer-oriented, be health- and safety-focused, frequently update their communication channels, and make digitalisation and human resource development a priority as measures to help the industry in its recovery process. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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19 pages, 6719 KiB  

Open AccessArticle

Analyzing the Spatio-Temporal Distribution and Network Structure of Ecotourism Flow in Zhangjiajie

by Xiaoming Liu, Mei Xu and Huiling Zhou

Sustainability 2022, 14(5), 2496; https://doi.org/10.3390/su14052496 - 22 Feb 2022

Cited by 3 | Viewed by 1938

Abstract

Tourism flow is an important monitoring indicator for the industrial operation of ecotourism destinations, crucial in its planning, development, and marketing. Based on the travel journal data of popular tourism websites, this paper analyzed the spatial and temporal distribution, network structure, and the [...] Read more.

Tourism flow is an important monitoring indicator for the industrial operation of ecotourism destinations, crucial in its planning, development, and marketing. Based on the travel journal data of popular tourism websites, this paper analyzed the spatial and temporal distribution, network structure, and the coupling characteristics between ecotourism flow and traffic accessibility in Zhangjiajie using standard deviation ellipse, social network analysis, kernel density estimation, and a spatial coupling model. The main results are as follows: (1) In terms of time distribution, the ecotourism flow in Zhangjiajie is mainly short-term tourism, with significant seasonal differences. (2) In terms of spatial structure, the ecotourism flow in Zhangjiajie presents a polygonal distribution of “core-edge”, forming a dense distribution area of Wulingyuan–Tianmen Mountain–Huanglongdong ecotourism flow. (3) In terms of spatial and temporal distribution, the connection intensity between the core area of ecotourism flow in Zhangjiajie and other scenic spots increases as the tourism length of stay increases. However, the radiation scope is mainly in the surrounding ecotourism scenic spots. (4) The coupling degree of ecotourism flow and traffic accessibility in Zhangjiajie is high, but the coupling coordination degree remains low on the whole. In addition, there is a serious mismatch between ecotourism flow and traffic accessibility in Zhangjiajie. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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18 pages, 1490 KiB  

Open AccessArticle

Can Senior Travelers Save Japanese Hot Springs? A Psychographic Segmentation of Visitors and Their Intention to Visit Onsen Establishments during COVID-19

by Isabell Handler

Sustainability 2022, 14(4), 2306; https://doi.org/10.3390/su14042306 - 17 Feb 2022

Cited by 3 | Viewed by 2434

Abstract

To develop tourism products and campaigns that will not just help Japanese hot springs survive but revive and sustain them in the future, it is imperative to understand the behavioral intentions of its visitors during the coronavirus disease (COVID-19) pandemic. This study aims [...] Read more.

To develop tourism products and campaigns that will not just help Japanese hot springs survive but revive and sustain them in the future, it is imperative to understand the behavioral intentions of its visitors during the coronavirus disease (COVID-19) pandemic. This study aims to investigate how the important market of senior Japanese visitors is characterized by their attitudes and feelings toward visiting hot springs during the COVID-19 pandemic. In addition, it explores whether external travel incentives can increase seniors’ intention to visit. A market research study was conducted on Japanese nationals, using 507 questionnaires. A factor analysis generated five attitude dimensions: (1) response efficacy, (2) perceived COVID-19 infectability, (3) self-efficacy, (4) crowding perception and feeling, and (5) perceived threat severity. Through k-means cluster analysis, the segmentation produced three distinct tourist segments: trusting seniors, concerned seniors, and indifferent seniors. Each segment is clearly described in terms of attitudes, considering distinct sociodemographic characteristics. Practical suggestions on managing and targeting these segments are also discussed. Full article

(This article belongs to the Topic Sustainability in Hospitality and Tourism Management)

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