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Effective Marketing Communication and Changes in Consumer Behavior Reflecting Sustainable Marketing Practices

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Economic and Business Aspects of Sustainability".

Deadline for manuscript submissions: closed (31 March 2024) | Viewed by 13479

Special Issue Editor


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Guest Editor
College of Business and Law, RMIT University, Melbourne, VIC 3000, Australia
Interests: digital marketing; social media; multichannel marketing; choice models

Special Issue Information

Dear Colleagues,

Today consumers’ purchase decisions are not just influenced by functional and emotional criteria, but they also actively consider socio-ecological factors. Therefore, to address such a changing consumer behavior, marketers have been focusing on sustainable marketing. Sustainable marketing according to Fuller (2000) is “a process of planning, implementing and controlling the development, price-formation and distribution of a product in a way that guarantees adherence to the following three criteria: (1) satisfying consumer needs; (2) guaranteeing the achievement of the organization’s goals; (3) the whole process being in harmony with the ecosystem.” Thus, consumers and firms alike emphasize consumption practices and marketing messages, respectively that try to find a balance between the needs of the current generation and the needs of the future generation (Peattie, 2001). Research in the sustainable marketing field shows that “more and more consumers would rather buy goods and services from companies that are concerned for the environment, which is why company managers and owners have to add the ecological vector to the administration" (Kotler, 2011).

The aim of the Special Issue is to explore recent advancements in sustainable marketing. We are interested in papers that explore how firms implement sustainable marketing practices, and how they communicate them to consumers. Furthermore, we are also looking for papers that explore the how customers respond to firms’ sustainable marketing practices and messages. Apart from market forces, the implementation of sustainable marketing practices is governed by regulatory framework. Therefore, we welcome papers that explore the role of regulatory guidelines in shaping sustainable marketing practices.

Suggest themes.

a) How are firms implementing their marketing messages to inform customers about their sustainable efforts?

b) How do customers respond to the firm’s sustainable marketing messages?

c) What is the role of the regulatory framework in supporting sustainable marketing?

d)What are the cross-country differences in firms’ sustainable marketing practices and customers’ responses to them.  

References

Fuller, D. A. Sustainable Marketing: Managerial-Ecological Issues. Sage: Thousand Oaks, CA, USA. 2000. 

Peattie, K. Towards Sustainability: The Third Age of Green Marketing, Mark. Rev. 2001, 2, pp. 129-146.

I look forward to receiving your contributions.

Dr. Ashish Kumar
Guest Editor

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • sustainable marketing practices
  • consumer behavior
  • sustainable marketing practices

Published Papers (2 papers)

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Research

16 pages, 1069 KiB  
Article
The Longitudinal Effect of Digitally Administered Feedback on the Eco-Driving Behavior of Company Car Drivers
by Frank Goedertier, Bert Weijters and Pieter Vanpaemel
Sustainability 2023, 15(24), 16571; https://doi.org/10.3390/su152416571 - 05 Dec 2023
Viewed by 850
Abstract
In the global fight against climate change, stimulating eco-driving could contribute to the reduction of CO2 emissions. Company car drivers are a main target in this challenge as they represent a significant market share and are typically not motivated financially to drive [...] Read more.
In the global fight against climate change, stimulating eco-driving could contribute to the reduction of CO2 emissions. Company car drivers are a main target in this challenge as they represent a significant market share and are typically not motivated financially to drive more fuel efficiently (and thus more eco-friendly). As this target group has received little previous research attention, we examine whether digitally administered feedback and coaching systems can trigger such company car owners to drive eco-friendly. We do so by using respondents (employees of a financial services company (N = 327)) that voluntarily have a digital device (‘dongle’) installed in their company car, which monitors and records driving behavior-related variables. In a longitudinal real-life field study, we communicate eco-driving recommendations (e.g., avoid harsh braking, accelerate gently, etc.) to the respondent drivers via a digital (computer) interface. Over a 21-week time frame (one block of seven weeks before the intervention, seven weeks of intervention, and seven weeks after the intervention), we test whether eco-driving recommendations in combination with personalized, graphical ‘eco-score index evolution’ feedback increase eco-driving behavior. We also experimentally evaluate the impact of adding social comparison elements to the feedback (e.g., providing feedback on a person’s eco-driving performance compared to that of the same car brand users). Structural Equation Modeling (in MPlus 8.4) is used to analyze data. Our results show that digitally administered personal performance feedback increases eco-driving behavior both during and after the feedback intervention. However, we do not observe increased effects when social comparison information is added to the feedback. As this latter element is surprising, we conclude with a reflection on possible explanations and suggest areas for future research. We contribute to the sustainable eco-driving literature by researching an understudied group: company car drivers. More specifically, we contribute by demonstrating the effectiveness of digitally administered personal performance feedback on eco-driving for this group and by observing and reflecting on the (in)effectiveness of feedback containing social comparison information. Full article
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18 pages, 1025 KiB  
Article
The Power of Emotional Advertising Appeals: Examining Their Influence on Consumer Purchasing Behavior and Brand–Customer Relationship
by David Vrtana and Anna Krizanova
Sustainability 2023, 15(18), 13337; https://doi.org/10.3390/su151813337 - 06 Sep 2023
Cited by 2 | Viewed by 11793
Abstract
Irrationality is a strong phenomenon in consumer behavior that significantly impacts final purchase decisions. Through holistic approaches, companies have become more oriented towards emotional experiences. This study investigates the emotional impact of Dove brand advertising appeals on the frequency and intensity of emotions [...] Read more.
Irrationality is a strong phenomenon in consumer behavior that significantly impacts final purchase decisions. Through holistic approaches, companies have become more oriented towards emotional experiences. This study investigates the emotional impact of Dove brand advertising appeals on the frequency and intensity of emotions experienced by Slovak consumers. A theoretical framework was created for the conceptual development of emotional appeals in advertising and their impact on irrational purchasing behavior. An online questionnaire was conducted using the scale of subjective emotional habitual well-being (“SEHP”) of the psychodiagnostic tool on a sample of 417 Slovak consumers. The results show that (1) advertising with emotional appeal has different effects on consumers’ purchasing behavior depending on their age, (2) advertising with emotional appeal affects consumers more negatively than positively, and (3) the use of emotional appeal in the advertising space creates an emotional connection with the brand. Our study shows that the current trends in the influence of emotional appeal can promote impulsive and irrational buying behaviors. Thus, consumers become part of the brand, creating an emotional connection between them. This connection can result in positive purchase decisions. Creating emotional appeal in cosmetic products also has social significance in building self-confidence, status, and beauty. Full article
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