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Sustainable Marketing and Consumer Behavior: Promote the New Digital Economic Development

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Economic and Business Aspects of Sustainability".

Deadline for manuscript submissions: closed (30 June 2023) | Viewed by 23388

Special Issue Editors


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Guest Editor
1. Department of Management, National University of Political Studies and Public Administration, Bucharest, Romania
2. National Institute for Economic Research “Costin C. Kiritescu” (INCE) Center for Renewable Energies and Energy Efficiency, Romanian Academy, Bucharest, Romania
Interests: management; marketing; educational management; integrated analysis; decision and strategy making; public–private comparative studies; sustainable development; socio-economic ecosystems; knowledge and innovation management
Special Issues, Collections and Topics in MDPI journals

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Guest Editor
Department of Spanish and International Economics, Econometrics and History and Economic Institutions, University of Castilla-La Mancha, Albacete, Spain
Interests: marketing; cultural tourism; applied economics

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Guest Editor
Department of Management, National University of Political Studies and Public Administration, Bucharest, Romania
Interests: management; business administration; marketing; innovation; knowledge management and transfer; sustainable development; modern transportation systems; business innovation; public policy

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Guest Editor
Faculty of Business and Economics, University of Surabaya, Surabaya, Indonesia
Interests: stock market; behavioral finance; sustainable investing; financial marketing

Special Issue Information

Dear Colleagues,

As the world changes, the need for flexibility and adaptability has never been greater. The new normal means changing paradigms and reshaping the economy, development, business, marketing, behavior, lives, and so on. Market competition and the consumer demands are ever growing, and the organizational sensitivity of the industry is triggered by various socio-economic aspects. In such an environment, marketers and scholars have the responsibility of ensuring that knowledge is transferred from industry to academia and vice versa. The scope and purpose of this issue is to challenge the status quo, explore the socio-cultural perspectives and contemporary issues, and recommend functions for the new digital economic development.

The current issue is related to the existing literature and will become a useful supplement to it due to it being deeply connected not only with behavioral, societal, and industry aspects, but also focusing on the interconnectivity between the digital world and sustainability perspectives. The topics that will belong to the issue include the contempory theory of consumption, the sustainability of digital business models, and the creation of social normative influences for sustainable marketing and behavioral strategy. Moreover, the issue will ensure that there is an undiscontinued building of knowledge pursuing sustainable marketing practices, recognizing the elements that have the potential to support quality of life and to create the bases for sustainable consumption. Subsequently, all these aspects discussed will be connected to the digital economy, recognizing the challenges and opportunities associated with utilizing various instruments such as artificial intelligence, machine learning, Internet of Things, and big data analysis and determining the parameters of globalization at the convergence of innovation, productivity, and efficiency.

Finally, the digital age has configured the current surroundings and has challenged the potential for sustainable behaviors, driving the conditions for economic development. The massive dissemination of information and commercial content on the Internet asks for articulation of research as well as policy generation, increasingly in the area of marketing and consumer behavior. This issue will ensure the continuous focus on those aspects and the deep study of prominent problems with the culmination of practical approaches and solutions.

Researchers are encouraged to submit original papers conceptual, empirical, analytical, methodologies design, local and spatial perspectives, and comparative studies.

The Special Issue is looking for papers on topics including, but not limited to:

  • Customer behavior
  • Customer need in new normal
  • Customer relation management
  • Digital business
  • Digital business promotion
  • Sustainable marketing
  • Digital marketing
  • Behavioral changes
  • Behavioral finance
  • Marketing theory challenges
  • Prosumer and marketing
  • Marketing innovation
  • Customized demand and offer
  • Eco marketing
  • Customer preferences and buying priorities

Prof. Dr. Adriana Grigorescu
Prof. Dr. Nuria Huete Alcocer
Dr. Amalia-Elena Ion
Dr. Felizia Arni Rudiawarni
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • sustainable marketing
  • customer behavior
  • digital economy
  • development

Published Papers (4 papers)

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Research

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22 pages, 1428 KiB  
Article
Green Marketing and Repurchase Intention: Stewardship of Green Advertisement, Brand Awareness, Brand Equity, Green Innovativeness, and Brand Innovativeness
by Mladen Pancić, Hrvoje Serdarušić and Dražen Ćućić
Sustainability 2023, 15(16), 12534; https://doi.org/10.3390/su151612534 - 18 Aug 2023
Cited by 3 | Viewed by 3442
Abstract
Green marketing has been a growing trend in recent years as companies aim to align their business practices with environmental sustainability. This research aimed to examine the impact of green marketing strategies—including green advertisement, brand loyalty, equity, and innovativeness—to enhance consumer repurchase intention [...] Read more.
Green marketing has been a growing trend in recent years as companies aim to align their business practices with environmental sustainability. This research aimed to examine the impact of green marketing strategies—including green advertisement, brand loyalty, equity, and innovativeness—to enhance consumer repurchase intention while also investigating the moderating effects of green awareness on these relationships and examining how green satisfaction influences the connection between green marketing and loyalty Research gaps include the unexplored integrated effects of green marketing on consumer repurchase intentions and the moderating roles of green awareness and green satisfaction in these relationships. Using Smart PLS 3.3.3, this study used structural equation modeling (SEM) to test the direct and moderating effects of green satisfaction and awareness. This study used a non-probabilistic sampling technique to target 371 final consumers on social media. The results suggest that green marketing positively impacted all green outcomes and that green advertising, brand loyalty, brand equity, and brand innovativeness positively impacted repurchase intention. However, this study found no significant moderating effects of green satisfaction and green awareness on the relationships between the green outcomes. The findings provide important insights for companies looking to implement green marketing strategies and offer potential avenues for future research. Full article
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14 pages, 967 KiB  
Article
Customer Engagement and Customer Relationship Management Capabilities’ Effects on Innovation Performance and Customer Distrust’s Moderating Role
by Rima H. Binsaeed, Zahid Yousaf, Adriana Grigorescu, Razvan Ion Chitescu, Abdelmohsen A. Nassani and Alina Samoila
Sustainability 2023, 15(12), 9475; https://doi.org/10.3390/su15129475 - 13 Jun 2023
Viewed by 2198
Abstract
This research aims to investigate how customer relationship management capabilities (CRMCs) improve customer engagement and innovation performance. Customer engagement is also tested as a mediator between CRM capabilities and innovation performance. Furthermore, the distrust moderating role was studied towards the relationship between CRMCs [...] Read more.
This research aims to investigate how customer relationship management capabilities (CRMCs) improve customer engagement and innovation performance. Customer engagement is also tested as a mediator between CRM capabilities and innovation performance. Furthermore, the distrust moderating role was studied towards the relationship between CRMCs and customer engagement. Data were collected from 491 owner/managers of SMEs working in Saudi Arabia. The findings revealed that CRMCs positively predict customer engagement and innovation performance. Customer engagement directly affects innovation performance and acts as a mediator as well. In addition, the findings proved that distrust moderates on the link between CRMCs and customer engagement. This research adds to the marketing management theory and practices and highlighted the role of CRMCs in achieving innovation performance. It explored, considering the data base collected from SME owners and managers, the mechanism of innovation performance achievement through CRMCs and customer engagement. CRMC improvements allow businesses to have sustainable development and a better integration in the market. Full article
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18 pages, 678 KiB  
Article
Enhancing Digital Presence for Maximizing Customer Value in Fast-Food Restaurants
by Fathi Mohamed Daradkeh, Thowayeb H. Hassan, Tatiana Palei, Mohamed Y. Helal, Sanaa Mabrouk, Mahmoud I. Saleh, Amany E. Salem and Nabila N. Elshawarbi
Sustainability 2023, 15(7), 5690; https://doi.org/10.3390/su15075690 - 24 Mar 2023
Cited by 10 | Viewed by 9967
Abstract
Digital transformation has altered the way customers interact with restaurants. As a result, digital transformation has had an enormous impact, changing restaurant customer value. Therefore, this research aims to develop a dynamic and sustainable method for creating customer value in digital transformation. This [...] Read more.
Digital transformation has altered the way customers interact with restaurants. As a result, digital transformation has had an enormous impact, changing restaurant customer value. Therefore, this research aims to develop a dynamic and sustainable method for creating customer value in digital transformation. This study suggested digital dynamic capabilities and digital customer orientation as a process model (i.e., sensing, seizing, transforming, and refining) to develop digital transformation and create a dynamic customer value. We chose fast-food restaurants in Egypt to examine the proposed model using a qualitative approach of semi-structured interviews with fast-food managers and hospitality experts. The findings indicated that fast-food restaurants’ different digital transformation capabilities and tools (e.g., value innovation, SWOT analysis, artificial intelligence, new technology selection criteria, digital maturity, building several digital platforms, and gathering and analyzing customers’ online reviews) help them create customer value. However, interviewees highlighted how well-suited the suggested digital dynamic capabilities are to serve as drivers of digital transformation in fast-food restaurants and create a dynamic customer value. This research expands the dynamic capabilities theory by adding digital customer orientation (i.e., proactive and reactive to customer feedback) to develop digital transformation and create customer value in fast-food restaurants. This research provides fast-food restaurant managers with an in-depth explanation of how to implement the digital dynamic capabilities model for executing digital transformation and developing a new dynamic customer value. Full article
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Review

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23 pages, 4473 KiB  
Review
The New Digital Economy and Sustainability: Challenges and Opportunities
by Albérico Travassos Rosário and Joana Carmo Dias
Sustainability 2023, 15(14), 10902; https://doi.org/10.3390/su151410902 - 12 Jul 2023
Cited by 4 | Viewed by 6346
Abstract
This study aims to analyze the interconnection between the concepts of digital economy and sustainability. These concepts have become popular due to awareness of climate change and the increased development and adoption of technologies. Researchers, business leaders and policymakers are exploring the many [...] Read more.
This study aims to analyze the interconnection between the concepts of digital economy and sustainability. These concepts have become popular due to awareness of climate change and the increased development and adoption of technologies. Researchers, business leaders and policymakers are exploring the many ways digital technologies can be used to address sustainability issues. Using a systematic literature review with a bibliometric analysis, we examined a sample of 92 studies indexed in SCOPUS to identify research activity on this topic up until April 2023. We found that 2022 had the highest number of peer-reviewed articles, with 31 publications. During the research, we identified multiple opportunities for this interconnection, such as developing renewable energies and sustainable technological solutions, smart cities and sustainable urbanization, and sustainable consumption. These opportunities enabled by digital technologies allow companies to adopt sustainable business strategies and develop sustainable products. Despite these opportunities, the digital economy presents several challenges that can hinder efforts to achieve sustainability goals, such as increasing e-waste, high energy consumption and rising carbon emissions, the digital divide, job insecurity, growing monopolies, and data protection. These issues must be addressed to enable the optimal use of the opportunities presented in the digital economy to promote sustainability. Full article
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