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Online Consumer Behavior: Multidisciplinary Approaches

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Economic and Business Aspects of Sustainability".

Deadline for manuscript submissions: closed (31 August 2023) | Viewed by 8362

Special Issue Editors


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Guest Editor
Department of Business and Marketing, University of Santiago de Compostela, 15782 Santiago de Compostela, Spain
Interests: international marketing; sustainability; consumer behavior; tourism; sellers; digital marketing; sales management

E-Mail Website
Guest Editor
Department of Business and Marketing, University of Santiago de Compostela, 15782 Santiago de Compostela, Spain
Interests: electronic commerce; international marketing; supply chain management; sales management; corporate social responsibility; pro-environmental behavior; competitive market structure analysis; family business; entrepreneurship

E-Mail Website
Guest Editor
Department of Business and Marketing, University of Santiago de Compostela, 15782 Santiago de Compostela, Spain
Interests: social media marketing; customer behavior; employee performance; new technologies adoption and use
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

This Special Issue welcomes the submission of research on digital marketing and consumer behavior that can facilitate the decision-making procedures of companies and administrations, and have a positive impact on both environment and community.

Nowadays, the scope of digital marketing is so broad that it encompasses almost all marketing decisions. It is practically impossible to find any marketing task that is not supported by digital technology. For this reason, the concepts of marketing and digital marketing are becoming increasingly identifiable. This makes knowledge of online consumer behavior especially necessary, and the analysis of all its dimensions is essential for making marketing decisions.

Digital marketing is a multidisciplinary area by definition, with the necessary combination of marketing and technology implicit in the very concept. For this reason, multidisciplinary approaches are of interest in this Special Issue. We have chosen to focus on multidisciplinary analyses of digital consumer behavior, prioritizing those carried out by teams made up of members from different—and distant—areas of knowledge. Such collaborations frequently provide increased objectivity (with reduction in researcher's bias) and lead to more innovative results. The approaches, in addition to the marketing and technology disciplines, can incorporate other perspectives, such as neurology, sociology, ecology, ethics, psychology, and linguistics.

Multidisciplinary approaches are common in the fields of artificial intelligence, augmented reality, metaverse, and neuromarketing; they are frequently used to develop innovative methodologies in the digital marketing area, including for technologies and applications in computer literacy, content analysis, eye tracking, face recognition, image classification, natural learning processing, PETs, CTs, and brain scanners, among others.

These approaches enrich research results and—to the extent that they incorporate the perspectives of different stakeholders—improve their applicability. Thus, the transfer of information to decision makers can be more fluid. The transfer potential of the results is another common denominator of the papers included in this issue, which emphasizes the applicability of the results. The suggested applications have clear positive effects on the environment and communities.

Prof. Dr. Marisa Del Río
Prof. Dr. Emilio Ruzo-Sanmartín
Prof. Dr. Concepción Varela-Neira
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • communities
  • consumer behavior
  • digital marketing
  • multidisciplinary
  • sustainability

Published Papers (1 paper)

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Research

16 pages, 1461 KiB  
Article
Impact of Shopping Website Design on Customer Satisfaction and Loyalty: The Mediating Role of Usability and the Moderating Role of Trust
by Jiayue Guo, Wenqian Zhang and Tiansheng Xia
Sustainability 2023, 15(8), 6347; https://doi.org/10.3390/su15086347 - 07 Apr 2023
Cited by 7 | Viewed by 7837
Abstract
In a purchase situation, customer satisfaction and loyalty are primarily determined by usability, trust, and web design. However, the nature of their relationship remains unclear. According to the literature, trust can generate customer loyalty. Consumers’ cognitive and affective processes in online shopping are [...] Read more.
In a purchase situation, customer satisfaction and loyalty are primarily determined by usability, trust, and web design. However, the nature of their relationship remains unclear. According to the literature, trust can generate customer loyalty. Consumers’ cognitive and affective processes in online shopping are well discussed in the literature. However, the role of trust in website design has yet to be thoroughly investigated. Given the above knowledge gaps, we studied 96 Chinese youths using two shopping websites. Structural equation modeling was considered to validate the hypothesized relationships, focusing on three key website design features. We discovered that the three design elements predicted usability and satisfaction differently. In addition, website usability and customer satisfaction mediated the relationship between navigation/information design and loyalty, and satisfaction mediated the relationship between visual design and loyalty. Furthermore, the effects of website design and usability on customer satisfaction are strengthened or weakened depending on customer trust. When trust is high, the effect of website design on satisfaction is strengthened, while the effect of usability on satisfaction is weakened. To retain customers, designers should pay more attention to website design and establish trust. These findings offer crucial insights for online retailers in promoting and capitalizing on the positive effects of various website design elements on customers’ shopping experiences. Full article
(This article belongs to the Special Issue Online Consumer Behavior: Multidisciplinary Approaches)
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