Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media II

A special issue of Information (ISSN 2078-2489). This special issue belongs to the section "Information and Communications Technology".

Deadline for manuscript submissions: 30 September 2024 | Viewed by 731

Special Issue Editor


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Guest Editor
Institute of Management, Warsaw University of Life Sciences – SGGW, 02-787 Warszawa, Poland
Interests: social media; trust; knowledge management; management; information technology; digital era
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Knowledge management, trust, and corporate social responsibility are topics of research in many disciplines and have been recognized as essential concepts in social and professional life. In the era of social media, the roles of these disciplines have expanded, and new research is needed in these areas. The aim of the Special Issue is to highlight a wide-ranging selection of research contributions about trust, knowledge management, and corporate social responsibility in the social media era.

This Special Issue will bring together papers that focus on generating a current understanding of:

  • Knowledge management;
  • Digital trust;
  • Corporate social responsibility;
  • Social media;
  • Knowledge transfer, acquisition, and development in social media;
  • Users’ attitudes toward digital trust in social media;
  • The impact of the digital era on the performance of individuals and organizations;
  • The integration of ERP, CRM, and CSR and knowledge management systems;
  • The use of knowledge management and trust-building for new product development and innovation management;
  • The role of knowledge management in CSR;
  • The role of digital trust in CSR;
  • CSR and social media;
  • Digital trust and knowledge management;
  • Cybersecurity knowledge management and digital trust;
  • Digital trust and the Internet of Things;
  • Digital trust and blockchain.

Prof. Dr. Joanna Paliszkiewicz
Guest Editor

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Information is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1600 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • trust
  • intuition
  • knowledge management
  • corporate social responsibility

Published Papers (1 paper)

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Research

24 pages, 700 KiB  
Article
Social CRM Strategies: A Key Driver of Strategic Information Exchange Capabilities and Relationship Quality
by Ibrahim A. Elshaer, Alaa M. S. Azazz, Hala A. S. Elsaadany and Ahmed K. Elnagar
Information 2024, 15(6), 329; https://doi.org/10.3390/info15060329 - 5 Jun 2024
Viewed by 261
Abstract
This study aims to examine the influence of social customer relationship management (CRM) on relationship quality (RQ); the role of strategic information exchange capabilities (SIECs) as a mediator on the relationship between dimensions of social CRM and RQ was also investigated. A self-structured [...] Read more.
This study aims to examine the influence of social customer relationship management (CRM) on relationship quality (RQ); the role of strategic information exchange capabilities (SIECs) as a mediator on the relationship between dimensions of social CRM and RQ was also investigated. A self-structured questionnaire survey was conducted on the subordinates working at various family-style restaurants in Egypt. Following a simple random sampling procedure, 466 valid responses were used for data analysis. The findings reveal that three dimensions of social CRM, namely customer service quality (CSQ), integrated marketing channels (IMCs), and online communities (OCs), have statistically significant effects on RQ. Moreover, SIECs mediate the relationship between CS/IMCs/OCs and RQ. The other two dimensions, rewards (RDs) and value-added services (VSs), do not directly or indirectly affect RQ. This study opens new avenues in the existing literature by identifying the most relevant factors affecting RQ in the context of Egyptian restaurants. This study can enable policymakers and restaurant owners to formulate social CRM strategies and achieve customer satisfaction properly. This study explores the mediation mechanism of SIECs on the relationship between dimensions of social CRM and RQ. Full article
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