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Adm. Sci., Volume 13, Issue 3 (March 2023) – 28 articles

Cover Story (view full-size image): This paper reviews the accounting education literature on the supply of and demand for accounting professional's competencies, identifying actors, competencies, and the strategies used in their assessment. The identified competencies are categorized and framed in five constructs that Kroon and Alves (2022) presented. This approach suggests that mismatches remain between competency expectations and competency supply in the accounting profession and that empirical studies can bring practical implications to reduce or eliminate existing competency gaps. The framing of actors, strategies, and competencies will assist other researchers in augmenting knowledge in this area. View this paper
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22 pages, 999 KiB  
Article
Academic Pursuits and Involvement in Decision-Making: Study on the Formation of U.S. University Think Tanks
by Qing Lyu, Arlene Bielefield and Yan Quan Liu
Adm. Sci. 2023, 13(3), 93; https://doi.org/10.3390/admsci13030093 - 22 Mar 2023
Viewed by 2319
Abstract
This paper analyzes the concept of think tanks and concludes that think tanks have three basic characteristics. Firstly, they are based on academic research, relatively independent operation, and aim to serve scientific decision-making. Taking Ivy League think tanks as an example, this paper [...] Read more.
This paper analyzes the concept of think tanks and concludes that think tanks have three basic characteristics. Firstly, they are based on academic research, relatively independent operation, and aim to serve scientific decision-making. Taking Ivy League think tanks as an example, this paper provides a preliminary discussion of ways for think tanks to maintain the scientific nature of their research, maintain the independence of their operations, and disseminate research results to enhance their influence. It covers institutional mission, research team construction, institutional governance, fundraising, achievements and activities, and alumni networks. This paper proposes a framework of university think tank generation paths associated with the essential characteristics of think tanks. The paper points out that, as a research consulting organization grown out of universities, university think tanks must maintain the scientific nature and independence of research while providing support and services for decision-making. Only in this way can they truly serve scientific and democratic decision-making, gain the trust of the public and have a real lasting influence. Full article
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21 pages, 1511 KiB  
Article
Exploring the Relationship between Organizational Culture and Well-Being of Educational Institutions in Jordan
by Dina Ahmad Alkhodary
Adm. Sci. 2023, 13(3), 92; https://doi.org/10.3390/admsci13030092 - 22 Mar 2023
Cited by 5 | Viewed by 11263
Abstract
Organizational culture is a critical factor in shaping companies’ overall well-being, which can impact their employees’ job satisfaction, loyalty, creativity, and productivity. In this study, the researchers aimed to examine the relationship between organizational culture and companies’ well-being in the Education sector in [...] Read more.
Organizational culture is a critical factor in shaping companies’ overall well-being, which can impact their employees’ job satisfaction, loyalty, creativity, and productivity. In this study, the researchers aimed to examine the relationship between organizational culture and companies’ well-being in the Education sector in Jordan. To achieve their goal, the researchers surveyed 500 participants from various departments in the Education sector in Jordan, categorizing organizational culture into four types: Clan, Adhocracy, Market, and Hierarchy. The well-being of companies was measured through employee loyalty, creativity, and productivity. The data from 352 valid questionnaires were analyzed using SPSS. This study’s findings suggest that a positive organizational culture is significantly associated with increased employee job satisfaction, loyalty, creativity, and productivity. Moreover, the study highlighted the importance of developing a positive organizational culture, fostering a sense of community and shared values, providing opportunities for employee development and growth, and promoting a supportive and inclusive work environment to achieve organizational success. Understanding the role of organizational culture in promoting employee well-being and companies’ success is critical, particularly in the Education sector in Jordan. This study’s recommendations provide valuable insights for companies to prioritize developing a positive organizational culture to achieve long-term success and employee well-being. Full article
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13 pages, 1889 KiB  
Article
Exploring Leadership Style and Employee Attitude through Cluster and Sentiment Analyses of In-Depth Interviews of Employees
by Dat Hung Ho, Jue Wang and Hak-Seon Kim
Adm. Sci. 2023, 13(3), 91; https://doi.org/10.3390/admsci13030091 - 21 Mar 2023
Cited by 3 | Viewed by 3135
Abstract
In today’s fast-paced business environment, leaders who fail to recognize and respond to the emotions of their employees can result in stagnation or a lack of growth in their organization. In light of this, the current study presents a method for identifying leadership [...] Read more.
In today’s fast-paced business environment, leaders who fail to recognize and respond to the emotions of their employees can result in stagnation or a lack of growth in their organization. In light of this, the current study presents a method for identifying leadership styles based on the perspectives of employees, exploring their perceptions of specific leadership traits. Drawing upon the Multifactor Leadership Questionnaire framework, this study aims to identify the leadership style of Tony Wedding Studio by conducting in-depth interviews with its employees. Through sentiment and cluster analyses of the collected data, the study identifies Idealized Influence Attributes and Laissez-faire as key leadership style traits. Additionally, this study sheds light on how employees react to and feel about their leader’s leadership style, providing valuable insights for organizational development and leadership training. Overall, this study emphasizes the importance of understanding and responding to employee perspectives in effective leadership. Full article
(This article belongs to the Special Issue A Global Perspective on the Hospitality and Tourism Industry)
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13 pages, 382 KiB  
Article
The Impact of CKM and Customer Satisfaction on Customer Loyalty in Saudi Banking Sector: The Mediating Role of Customer Trust
by Abbas N. Albarq
Adm. Sci. 2023, 13(3), 90; https://doi.org/10.3390/admsci13030090 - 20 Mar 2023
Cited by 5 | Viewed by 5436
Abstract
This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer trust, and the mediating function of customer trust in the knowledge–loyalty and satisfaction–loyalty in the Saudi banking sector. This study intends to provide light on [...] Read more.
This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer trust, and the mediating function of customer trust in the knowledge–loyalty and satisfaction–loyalty in the Saudi banking sector. This study intends to provide light on the significance of CKM and the ways in which it can support consumer trust, loyalty, and satisfaction. Data came from 600 consumers who responded to an online survey. By using regression analysis and descriptive statistics, seven hypotheses were created and tested. The findings exhibited that customer trust has a major impact on loyalty and that customer trust is positively impacted by CKM and satisfaction. Additionally, trust partially mediates the relationship between knowledge, loyalty, and satisfaction. The study contributes to the literature by examining the factors that influence customer loyalty, CKM engagement, satisfaction, and trust in the context of the Saudi banking industry. These research findings are helpful for managers and strategists in figuring out how to create customer loyalty programs that are a fit for their target market. The study is limited to the Saudi banking sector and may not be generalizable to other industries. Additionally, the study is based on self-reported data from customers, which may not accurately reflect their true opinions and behaviors. Full article
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19 pages, 826 KiB  
Article
Beyond Donations: Isomorphism and Revenue Mix in Nonprofit Start-Ups
by Elizabeth A. M. Searing
Adm. Sci. 2023, 13(3), 89; https://doi.org/10.3390/admsci13030089 - 16 Mar 2023
Viewed by 1435
Abstract
The literature on nonprofit growth contains a practical ambiguity regarding which types of revenues to cultivate as a start-up nonprofit. The revenue portfolio of a more established organization may be inappropriate (or unattainable) for a new one, but there may be perils in [...] Read more.
The literature on nonprofit growth contains a practical ambiguity regarding which types of revenues to cultivate as a start-up nonprofit. The revenue portfolio of a more established organization may be inappropriate (or unattainable) for a new one, but there may be perils in relying too long on sources of nonprofit start-up capital. We posit that nonprofit entrepreneurs choose to mimic larger organizations in their field for growth rather than rely on the revenue mix of their start-up stage. This study uses two different dynamic econometric models to estimate the role of revenue type and other organizational factors in the growth of young and small nonprofits. We find that mimicking the revenue habits of larger organizations is generally (but not universally) advisable, with most conclusions sensitive to subsector. Full article
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22 pages, 1282 KiB  
Article
Worker’s Satisfaction and Intention toward Working from Home—Foreign Non-EU Citizens vs. National Workers’ Approach: Case Study of Central European Countries (Visegrád Group (V4))
by Pierre Alassaf, Basem Munir El-assaf and Zsigmond Gábor Szalay
Adm. Sci. 2023, 13(3), 88; https://doi.org/10.3390/admsci13030088 - 16 Mar 2023
Cited by 4 | Viewed by 2496
Abstract
The COVID-19 lockdown has brought about many sudden changes in the social and work environment, causing organizations and businesses to change work conditions to adapt to the new situation which has affected millions of workers who shifted to telework. The teleworkers’ variations in [...] Read more.
The COVID-19 lockdown has brought about many sudden changes in the social and work environment, causing organizations and businesses to change work conditions to adapt to the new situation which has affected millions of workers who shifted to telework. The teleworkers’ variations in gender, age, residency situation, status as national or foreign employees, and many other aspects create differences in their response toward the telework experience. This study attempts to fill the literature gap concerning the differentiation in response between national and foreign employees’ satisfaction with the working from home experience and their future intention to work from home, with a case study of the Visegrád Group as an example from Central European countries. The study found that 84.4% of teleworkers were satisfied with working from home, but no significant difference was found between national and foreign teleworkers in their satisfaction with the telework experience; this satisfaction mainly derives from allocating the gained time to social–personal activities. A surprising result presented by this research is that, in spite of the fact that foreign non-EU-citizen workers were satisfied with the teleworking experience, they do not tend to work from home due to fears of losing their jobs and residence permits, whereas national teleworkers have the intention to work from home if given the opportunity. Another important addition of this study is the development of a new scale specifically for measuring employee satisfaction with working from home instead of using traditional job satisfaction scales. Full article
(This article belongs to the Special Issue Knowledge Work Management)
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18 pages, 1070 KiB  
Article
COVID-19 Disruption and Meaningful Work: The Mediating Role of Family–Work Conflict
by Arístides Alfredo Vara-Horna and Amparo Guadalupe Espinosa-Domínguez
Adm. Sci. 2023, 13(3), 87; https://doi.org/10.3390/admsci13030087 - 15 Mar 2023
Cited by 2 | Viewed by 2281
Abstract
Work overload and the alteration in family dynamics caused by the COVID-19 pandemic crisis may be increasing family–work conflict, leading to the consequent decrease in meaningful work. Using the structural equation modeling of covariance, this research determines the impact of the pandemic disruption [...] Read more.
Work overload and the alteration in family dynamics caused by the COVID-19 pandemic crisis may be increasing family–work conflict, leading to the consequent decrease in meaningful work. Using the structural equation modeling of covariance, this research determines the impact of the pandemic disruption on meaningful work as mediated through family–work conflict. The sample comes from 534 men and 257 women that are full-time employees of seven public manufacturing companies in Bolivia; they were surveyed by filling out a self-report questionnaire at the companies’ locations. Although no significant direct effects were found between COVID-19 disruption and meaningful work (standardized beta = 0.038, Z = 0.756, p = 0.450), there is an indirect effect when the relationship is measured through the family–work life conflict variable (standardized beta = −0.138, Z = −6.119, p < 0.001). Implications for business management are discussed. Full article
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14 pages, 698 KiB  
Article
Workplace Spirituality as an Alternative Model for Promoting Commitment to Change and Change-Oriented Organisational Citizenship Behaviour
by Sulastini, Tri Cicik Wijayanti and Ismi Rajiani
Adm. Sci. 2023, 13(3), 86; https://doi.org/10.3390/admsci13030086 - 15 Mar 2023
Cited by 3 | Viewed by 2954
Abstract
Considering that the relationship between workplace spirituality and organisational change has only recently sparked scholarly interest, the connection could be more evident, as research has only recently begun. Furthermore, there is a growing tendency to add spirituality as the fourth dimension to sustainability [...] Read more.
Considering that the relationship between workplace spirituality and organisational change has only recently sparked scholarly interest, the connection could be more evident, as research has only recently begun. Furthermore, there is a growing tendency to add spirituality as the fourth dimension to sustainability in addition to the environment, social responsibility, and the economy. This study contributes to the academic literature by examining the influence of workplace spirituality on lecturers’ responses to change in their commitment to change and change-oriented organizational citizenship behaviour (C-OCB). Private universities in Banjarmasin, Indonesia, were selected to research these links. To collect data from 1050 instructors, self-administered questionnaires were used, and structural equation modelling (SEM) was performed. The findings demonstrated that the workplace spirituality level, exemplified by a solid connection to a higher power, humanity, and nature, affects the lecturers’ commitment to change leading to change-oriented organizational citizenship behaviour (C-OCB), a dimension of OCB less researched. The findings offer a novel perspective on the relationship between workplace spirituality, lecturers’ attitudes towards change, and change-oriented organizational citizenship behaviour (C-OCB) in higher education. Since this result has not been examined in the context of change in higher education, several consequences and suggestions for future research emerge. More studies could be used in future research, given that the literature in this area is still in its early stages. The current work is expected to spark future research on this intriguing and fertile issue. Full article
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17 pages, 529 KiB  
Article
Can Blockchain Payment Services Influence Customers’ Loyalty Intention in the Hospitality Industry? A Mediation Assessment
by Rashed Al Karim, Md Karim Rabiul, Mahima Ishrat, Pornpisanu Promsivapallop and Sakia Kawser
Adm. Sci. 2023, 13(3), 85; https://doi.org/10.3390/admsci13030085 - 14 Mar 2023
Cited by 8 | Viewed by 3924
Abstract
This study analyzes the impact of blockchain mobile payment services on customer loyalty intention through the mediating role of service quality, privacy and security, and customer satisfaction in the Bangladeshi hospitality industry. Data were collected through a survey using a structured questionnaire from [...] Read more.
This study analyzes the impact of blockchain mobile payment services on customer loyalty intention through the mediating role of service quality, privacy and security, and customer satisfaction in the Bangladeshi hospitality industry. Data were collected through a survey using a structured questionnaire from 326 respondents who stayed in 4- and 5-star hotels in Chattogram and Cox’s Bazar. Respondents’ (N = 326) opinions were analyzed employing Smart PLS software. The results ensure that privacy and security and customer satisfaction mediate the blockchain-based mobile payment services and loyalty intention relationship. However, service quality does not mediate that relationship. The findings of the mediation effect of privacy and security and customer satisfaction are a unique contribution to the blockchain literature in the field of the hospitality industry. Hoteliers are encouraged to employ appropriate blockchain mobile payment services for better quality customer service and ensured safety and security, and in turn, loyalty intention. Full article
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18 pages, 656 KiB  
Concept Paper
A Duality Model of Dynamic Capabilities: Combining Routines and Improvisation
by Ana Carvalho
Adm. Sci. 2023, 13(3), 84; https://doi.org/10.3390/admsci13030084 - 13 Mar 2023
Cited by 3 | Viewed by 2166
Abstract
Dynamic Capabilities are predominantly conceptualised as being based on routine, stable patterns of behaviour. This is paradoxical with their intended purpose to elicit change in firms’ resource base and operational capabilities that allows them to face highly dynamic environments. I contribute to resolve [...] Read more.
Dynamic Capabilities are predominantly conceptualised as being based on routine, stable patterns of behaviour. This is paradoxical with their intended purpose to elicit change in firms’ resource base and operational capabilities that allows them to face highly dynamic environments. I contribute to resolve this paradox by bringing the concept of duality to the Dynamic Capabilities debate. In particular, I argue that the view of Dynamic Capabilities as routines stems from the misconception that reliable outcomes can be attained only through stable mechanisms. Drawing on the literature on routine dynamics and on improvisation, as well as the empirical evidence of previous research, I propose a duality model that conceives Dynamic Capabilities as based both on routines and on improvisation. This duality perspective highlights the interdependence and complementarity between predictable stable routines and extemporaneous improvised actions that are both necessary to reliably achieve the (often radical) change needed to compete in highly dynamic environments. Rather than dealing with stable routines and improvisation as a trade-off, organisations must dynamically strive for the right balance, managing them concurrently and synergistically. Full article
(This article belongs to the Section Strategic Management)
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12 pages, 284 KiB  
Article
Reluctant Innovators: Dynamic Capabilities and Digital Transformation of Italian Opera Houses in the Pandemic Crisis
by Nicola Bellini and Marina Raglianti
Adm. Sci. 2023, 13(3), 83; https://doi.org/10.3390/admsci13030083 - 13 Mar 2023
Cited by 2 | Viewed by 1762
Abstract
This paper analyzes the impact of COVID-19 pandemic on the process of digitalization of Italian opera houses. Based on a conceptual framework provided by the literature on dynamic capabilities and digital transformation, the evidence collected from six case studies is presented. Results are [...] Read more.
This paper analyzes the impact of COVID-19 pandemic on the process of digitalization of Italian opera houses. Based on a conceptual framework provided by the literature on dynamic capabilities and digital transformation, the evidence collected from six case studies is presented. Results are discussed with reference to two ideal-types of pandemic-induced paths (“back to normal” vs “new normal”) and to the variables that explain differences in strategies: history, digital mindset of human resources staff, dominance, leadership and external integration. Relevant implications for both theory and policy and managerial practice are presented with regard to present and future innovation paths. Full article
18 pages, 1974 KiB  
Article
Negotiating Autonomy: The Linkages between Intimate Partner Violence, Women’s Paid Work Status and Birth Outcomes
by Subhasree Ghatak and Meghna Dutta
Adm. Sci. 2023, 13(3), 82; https://doi.org/10.3390/admsci13030082 - 10 Mar 2023
Cited by 1 | Viewed by 2480
Abstract
Maternal and child health is severely impacted by adverse birth outcomes leading to a public health concern. A whole host of socioeconomic factors are instrumental in determining birth outcomes. Importantly, there is an intricate relationship between women’s autonomy, the perpetration of intimate partner [...] Read more.
Maternal and child health is severely impacted by adverse birth outcomes leading to a public health concern. A whole host of socioeconomic factors are instrumental in determining birth outcomes. Importantly, there is an intricate relationship between women’s autonomy, the perpetration of intimate partner violence in households, women’s paid work status and their consequent impact on birth outcomes. Noting this, we ask how intimate partner violence and women’s work status interact and how women’s ‘autonomy’ is negotiated to mitigate adverse birth outcomes such as miscarriage, abortion, stillbirth, low birth weight and preterm birth. We use the nationally representative NFHS-5 data for India and use multiple correspondence analyses to create an index of women’s autonomy, and multinomial logistic regression has been used to determine the relation. Women’s working status in association with the perpetration of intimate partner violence contributes significantly to adverse birth outcomes. The study found that mitigation of adverse birth outcomes, which is necessary for bringing about improvements in maternal and child health, is contingent on a multiplicity of social factors, which requires redressal in association to ensure a reduction in adverse birth outcomes. Full article
(This article belongs to the Special Issue Gender and Development)
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12 pages, 636 KiB  
Article
Bolstering the Moderating Effect of Supervisory Innovative Support on Organisational Learning and Employees’ Engagement
by Opeyemi Olunike Joel, Chinoyen Love Moses, Ebeguki Edith Igbinoba, Maxwell Ayodele Olokundun, Odunayo Paul Salau, Oluwatunmise Ojebola and Olufunke P. Adebayo
Adm. Sci. 2023, 13(3), 81; https://doi.org/10.3390/admsci13030081 - 9 Mar 2023
Cited by 2 | Viewed by 1960
Abstract
Organisational learning, as the process of continuous information acquisition, dissemination and exploitation, often leads to an organisation’s competitiveness. Hence, this study examined the relationship between organisational learning and employee engagement. The study also investigated the extent to which supervisory innovative support moderates organisational [...] Read more.
Organisational learning, as the process of continuous information acquisition, dissemination and exploitation, often leads to an organisation’s competitiveness. Hence, this study examined the relationship between organisational learning and employee engagement. The study also investigated the extent to which supervisory innovative support moderates organisational learning and the effectiveness of employee engagement. Five hundred forty-one (541) participants were surveyed using stratified and purposive sampling methods to make up the sample size. To be more precise, Smart Partial Least Square (PLS 3.0) was used to analyse the relationship between the study’s variables. The hypothesis test found that supervisory innovative support moderated the relationship between organisational learning and employee engagement to a significant extent (R2 = 0.810 Adjusted R2 = 0.806 p-value 0.05). As a result, the study recommends that pharmaceutical companies clarify their policies and culture to employees so that supervisory support can lead to higher employee engagement through organisational learning. Pharmaceutical firms should also provide financial incentives based on employee duration or distinctive contributions to company goals. Full article
(This article belongs to the Special Issue Organizational Behavior: Strategic Management and Innovation)
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17 pages, 2971 KiB  
Article
Business Decision-Making and Complex Thinking: A Bibliometric Study
by Ernesto Armando Pacheco-Velázquez, José Carlos Vázquez-Parra, Marco Cruz-Sandoval, David Ernesto Salinas-Navarro and Martina Carlos-Arroyo
Adm. Sci. 2023, 13(3), 80; https://doi.org/10.3390/admsci13030080 - 9 Mar 2023
Cited by 8 | Viewed by 3994
Abstract
Complex thinking is an important tool for effective decision-making, as it helps people to better understand uncertain situations by considering the multiple variables and relationships involved in a situation, thus being able to identify patterns and connections that would not otherwise be evident. [...] Read more.
Complex thinking is an important tool for effective decision-making, as it helps people to better understand uncertain situations by considering the multiple variables and relationships involved in a situation, thus being able to identify patterns and connections that would not otherwise be evident. This article presents the results of a bibliometric study to identify academic publications that consider the correlation between decision-making in the business area and complex thinking competency and its sub-competencies. The intention was to have a theoretical horizon that provides a complete overview of the current academic situation regarding the correlation of both professional skills to identify areas of opportunity for new studies. Methodologically, we conducted a literature review using Scopus and Web of Science databases under the PRISMA (Preferred Reporting Items for Systematic reviews and Meta-Analyses) protocol from which a sample of 339 articles related to both topics was obtained. R, Rstudio, and Bibliometrix were used for the quantitative analysis of the data. The results showed an academic tendency to associate decision-making in business with critical thinking, paying little attention to the other sub-competencies of complex thinking. Furthermore, we found a concentration of research in specific universities and countries, repeating a tendency to study only a few sub-competencies. Overall, this work sheds light on the broad opportunity to link the complex thinking macro-competency with decision-making in business, to provide more extraordinary skills and tools to future professionals. Full article
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21 pages, 640 KiB  
Article
Onboarding Handbook: An Indispensable Tool for Onboarding Processes
by Teresa Godinho, Isabel Pinto Reis, Rui Carvalho and Filipa Martinho
Adm. Sci. 2023, 13(3), 79; https://doi.org/10.3390/admsci13030079 - 8 Mar 2023
Cited by 3 | Viewed by 7237
Abstract
Onboarding handbooks constitute a very important and powerful tool in the socialization and integration processes of recruits implemented by Human Resources. As companies compete to thrive in global markets, the attraction and retention of employees have been given much attention in recent years. [...] Read more.
Onboarding handbooks constitute a very important and powerful tool in the socialization and integration processes of recruits implemented by Human Resources. As companies compete to thrive in global markets, the attraction and retention of employees have been given much attention in recent years. One of the strategies developed by companies to achieve this goal are the so-called Onboarding Handbooks given to newcomers, serving as a means of facilitating workers’ integration into the everyday processes of the company. As a consolidated research area, many HR studies have been developed around these subjects, as these manuals have been proven to be important tools in the socialization process of the former candidate, now entering the organisational culture of a given enterprise. A literature review was developed according to the main variables of the study of Organisational Socialization processes, strategies, and methods, with special emphasis on the onboarding book. To find out if these manuals correspond to the relevant literature of HR, eight of the onboarding handbooks from several public and private organizations have been analysed following the proposed structure of onboarding handbooks presented in the literature review. In addition, purposeful sampling was followed and content analysis on the handbooks was developed. The paper’s contributions are twofold: (a) the authors suggest a complete and up-to-date structure for the contents of onboarding books to be applied by HR managers and (b) compare its structure to several manuals of different enterprises from various sectors of the Portuguese economy. Findings show that the onboarding book remains an important tool and facilitator of organisational integration. Although, the onboarding processes are changing, and even the format of the onboarding books can become different (digital or not), their contents are essential for the socialization of newcomers and a means to organisational culture dissemination as well as containing functional contents such as internal norms and regulations. Full article
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19 pages, 350 KiB  
Article
Determination of Public Supervision Aspects and Legal Pillars of Activities of Financial Agents in Central European Countries
by Mikuláš Sidak, Andrea Slezáková, Edita Hajnišová and Stanislav Filip
Adm. Sci. 2023, 13(3), 78; https://doi.org/10.3390/admsci13030078 - 8 Mar 2023
Cited by 3 | Viewed by 1405
Abstract
Financial intermediation can be performed by certain types of financial agents or financial brokers in selected European countries. Using primarily analysis and the comparison, the authors focus on certain legal aspects of distribution of financial services in selected Member States of the EU [...] Read more.
Financial intermediation can be performed by certain types of financial agents or financial brokers in selected European countries. Using primarily analysis and the comparison, the authors focus on certain legal aspects of distribution of financial services in selected Member States of the EU and the EEA, providing a comparative legal analysis. In Slovakia, it is being focused on the subordinate financial agent. The subordinate financial agent is an entrepreneur entitled to perform financial intermediation. The subordinate financial agent belongs under the delegated supervision of the independent financial agent. The paper deals with a consideration de lege ferenda, a change to the relevant legislation according to which the subordinate financial agents could belong to the supervised financial market entities. The authors provide pros and cons regarding the direct supervision of this entity realized by the National Bank of Slovakia. The paper is being prepared by using analysis, synthesis, the inductive method, the deductive method, and the comparative method. When regulating distribution of financial services on the European level, the Insurance Distribution Directive had played a key role. Mainly due to protection of financial consumers, the subordinate financial agent should belong under the direct supervision of the National Bank of Slovakia. Full article
14 pages, 522 KiB  
Article
The Relationship between Leadership in BPM and Company Profitability
by Dušan Gošnik, Maja Meško and Igor Stubelj
Adm. Sci. 2023, 13(3), 77; https://doi.org/10.3390/admsci13030077 - 8 Mar 2023
Viewed by 1562
Abstract
This paper studies the relationship between leadership as an activity of business process management (BPM) and company performance. Business process data about leadership and business processes in SMEs were collected via questionnaires on the population of 3007 SMEs in Slovenia. Aspects of leadership [...] Read more.
This paper studies the relationship between leadership as an activity of business process management (BPM) and company performance. Business process data about leadership and business processes in SMEs were collected via questionnaires on the population of 3007 SMEs in Slovenia. Aspects of leadership such as the involvement of employees, middle management, customers and suppliers were studied. The financial data of the SMEs of the sample were obtained from publicly available financial statements to assess relative residual income profitability ROEr and ROEa. Data analysis was performed using Bartlett’s, Kaiser–Maier–Olkin and nonparametric Mann–Whitney U tests. We confirmed a positive relationship between employee involvement in leadership as an activity of BPM and company profitability. It was proved that companies that involve employees and middle management in improving core business processes to a greater degree are more profitable. Intense involvement of employees in changes in core business processes results in higher company profitability, which has been detected by the higher risk-adjusted profitability measure ROEa. Companies that involve middle management to a greater degree by leading employees based on their interests are more profitable. The results are important for managers as decision-makers and other company stakeholders, especially those responsible for business process improvements. Theoretical and practical implications and further research possibilities are discussed. Full article
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22 pages, 933 KiB  
Article
Psychological Empowerment and Job Performance: Examining Serial Mediation Effects of Self-Efficacy and Affective Commitment
by Paola Ochoa Pacheco, David Coello-Montecel and Michelle Tello
Adm. Sci. 2023, 13(3), 76; https://doi.org/10.3390/admsci13030076 - 7 Mar 2023
Cited by 9 | Viewed by 4556
Abstract
A substantial body of literature has analyzed the influence of psychological empowerment on individual and organizational outcomes. However, there is still a need to examine how empowered employees achieve higher performance. To fill this gap in the literature, this study analyzed the mediating [...] Read more.
A substantial body of literature has analyzed the influence of psychological empowerment on individual and organizational outcomes. However, there is still a need to examine how empowered employees achieve higher performance. To fill this gap in the literature, this study analyzed the mediating role of self-efficacy and affective commitment in the relationship between psychological empowerment and task-based job performance. Data were collected from 357 employees. The hypotheses were tested using structural equation modeling and bootstrapping procedures. The results validated the structural relationships between psychological empowerment, self-efficacy, affective commitment, and task-based job performance. In addition, the serial mediation effect of self-efficacy and affective commitment was also confirmed. These results highlight the relevance of psychological variables, such as psychological empowerment and affective commitment, for individuals and organizations. The study supports that feeling empowered and emotionally committed is essential in building a long-term relationship between the employee and the organization. Full article
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17 pages, 3524 KiB  
Article
A Bibliometric Analysis of Social Entrepreneurship and Entrepreneurial Ecosystems
by Iuliia Trabskaia, Aleksei Gorgadze, Mervi Raudsaar and Heidi Myyryläinen
Adm. Sci. 2023, 13(3), 75; https://doi.org/10.3390/admsci13030075 - 3 Mar 2023
Cited by 5 | Viewed by 3660
Abstract
Social entrepreneurship plays an important role in the maintenance of economic prosperity and brings benefits to society. The role of social entrepreneurship is growing in the light of challenges of the global economy, increasing uncertainty of the environment, the growth of social problems, [...] Read more.
Social entrepreneurship plays an important role in the maintenance of economic prosperity and brings benefits to society. The role of social entrepreneurship is growing in the light of challenges of the global economy, increasing uncertainty of the environment, the growth of social problems, and the emergence of crises in the 2020s. These derive an increase in economic and psychological challenges. Social entrepreneurship is known as the driver for solving global problems of society. The entrepreneurial ecosystem serves as a source of entrepreneurial opportunity, as a breeding ground for entrepreneurship. Therefore, exploring the topic of social entrepreneurship in the context of the entrepreneurial ecosystem becomes relevant. Social entrepreneurship, with respect to the entrepreneurial ecosystem, has been extensively explored. However, despite a growing body of publications, to the best of our knowledge, no bibliometric analysis is available on the topic. This analysis is important to understand what trends in the development of social entrepreneurship and the ecosystem exist, what further research directions can be recommended, and how the relationship between social entrepreneurship and the entrepreneurial ecosystem has been studied. This study aims to close the gap, consolidate research, and identify the state of the art in the field. In total, 357 publications from the Scopus database were selected for the period of 2009–2022. The study used social network analysis (bibliographic coupling network, co-citation network, citation network, and co-authorship network) and semantic analysis (semantic network) through VOSviewer version 1.6.19 and Gephi version 0.10.1 software. The results showed a growth of publications during this period, allowing us to observe influential journals, the most productive and cited authors, leading countries and universities, impactful papers, networks of collaborations, and co-citations of scholars. The paper with the highest degree of centrality is “Ecosystems in Support of Social Entrepreneurs: A Literature Review” while Sustainability is the most influential journal in the field. The analysis identified six thematic clusters within the research topic. The study contributes to the literature by presenting the research agenda, structure, characteristics of social entrepreneurship, and entrepreneurial ecosystem research. Full article
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23 pages, 613 KiB  
Article
Firm Characteristics, Business Environment, Strategic Orientation, and Performance
by Sofik Handoyo, Sri Mulyani, Erlane K. Ghani and Slamet Soedarsono
Adm. Sci. 2023, 13(3), 74; https://doi.org/10.3390/admsci13030074 - 2 Mar 2023
Cited by 5 | Viewed by 6487
Abstract
The purpose of this study is to empirically examine the influence of firm characteristics (size, age, industry type, and ownership) on a firm’s strategic orientation. The business environment, namely market uncertainty and competition intensity, is also analysed in association with the firm’s strategic [...] Read more.
The purpose of this study is to empirically examine the influence of firm characteristics (size, age, industry type, and ownership) on a firm’s strategic orientation. The business environment, namely market uncertainty and competition intensity, is also analysed in association with the firm’s strategic orientation. Furthermore, the implication of strategic orientation for performance is tested. The study used 1024 data sets of 128 manufacturing firms listed on the Indonesia stock exchange from 2014 to 2021. Data panel regression and independent t-tests were employed for statistical analysis. Adopting Miles and Snow’s strategy typology framework, the findings indicated that the firm size, industry type, and competition intensity significantly influence the firm’s strategic orientation. Small firms preferred to adopt a proactive strategic orientation (prospector and analyser). Firms in the fast-moving consumer goods (FMCG) industry tended to adopt a proactive strategic orientation (prospector and analyser). Strategic orientation was found to positively and significantly influence firm performance. Firms that adopt a proactive strategic orientation (analyser and prospector) showed better performance than defensive ones (reactor and defender). Full article
(This article belongs to the Section Strategic Management)
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20 pages, 1320 KiB  
Article
Perceived Causes of Career Plateau in the Public Service
by Sean Darling and Barton Cunningham
Adm. Sci. 2023, 13(3), 73; https://doi.org/10.3390/admsci13030073 - 2 Mar 2023
Cited by 1 | Viewed by 2884
Abstract
The purpose of this paper was to develop a better understanding of the causes of career plateau in the public service, focusing on 67 people who we determined to be career plateaued. Our interviews identified examples of incidents describing successes and interruptions in [...] Read more.
The purpose of this paper was to develop a better understanding of the causes of career plateau in the public service, focusing on 67 people who we determined to be career plateaued. Our interviews identified examples of incidents describing successes and interruptions in careers in developing an overall picture of the reasons for people being plateaued. We identified ten themes, which were grouped into three areas: deficiencies in experience, skills and education (four themes); competition skills (four themes); and perceptions of favoritism and discrimination (two themes). In addition to feeling plateaued because of the inability to demonstrate experience, education, and knowledge, many people offered examples of being plateaued because of the lack of interviewing skills or evidence of favoritism and discrimination. Those who are plateaued because of favoritism or discrimination verbalize feelings of disgust and frustration and illustrate a tendency to become less engaged with their work. We think that the negative impacts of favoritism or systemic discrimination have important implications because they are likely to have an impact on employees and their engagement in their work and life. However, as our results are based a sample of 67 government employees in the Canadian public service, they require verification in other settings. Full article
(This article belongs to the Special Issue Understanding Ways To Address Diversity Issues)
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28 pages, 1999 KiB  
Article
Investigating Accounting Factors through Audited Financial Statements in Businesses toward a Circular Economy: Why a Sustainable Profit through Qualified Staff and Investment in Technology?
by Enkeleda Lulaj, Blerta Dragusha and Eglantina Hysa
Adm. Sci. 2023, 13(3), 72; https://doi.org/10.3390/admsci13030072 - 1 Mar 2023
Cited by 6 | Viewed by 2366
Abstract
This study examines the investigation of accounting factors through audited financial statements in businesses by analyzing the qualified staff and investment in technology for sustainable profit. Therefore, the main goal is to analyze whether qualified staff and investment in technology affect the sustainability [...] Read more.
This study examines the investigation of accounting factors through audited financial statements in businesses by analyzing the qualified staff and investment in technology for sustainable profit. Therefore, the main goal is to analyze whether qualified staff and investment in technology affect the sustainability of profit in businesses through the investigation of accounting factors in the audited financial statements toward a circular economy, more specifically in these financial items: total assets (TASS), and intangible assets (IASS), total liabilities (TLIA), total income (TREV), and net financial income (NFI), based on questions about which financial items businesses should take care of, as well as businesses that do not invest in technologies and skilled staff: does this hinder profit sustainability? Therefore, for this study, data are collected from the financial statements (balance sheet and income statement) of (N = 800) businesses according to their activity (manufacturing businesses = 256, service businesses = 192, and distribution businesses = 353) during the period (2020–2022). The results show that each of the variables and factors had a significant impact on sustainable profit through the circular economy in (N = 800) businesses. However, to have a sustainable profit in business, it is strongly recommended to pay attention to these findings: businesses should (a) be careful with total liabilities, (b) increase the performance of total assets, (c) increase the performance of net financial income, (d) increase the performance of total business income, and (e) increase and develop the skills of workers, as well as improve technology (equipment, machinery, etc.). With implications and limitations, it was difficult to access some of the financial statements; there are only a limited number of variables, so the same models can be analyzed for other businesses, variables, and countries. Full article
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26 pages, 1729 KiB  
Article
Linking Patient Experience to Customer Delight in the Private Laboratory Service
by Puspa Haryani Widyowati, Ferdi Antonio and Andy Andy
Adm. Sci. 2023, 13(3), 71; https://doi.org/10.3390/admsci13030071 - 27 Feb 2023
Viewed by 2364
Abstract
The goal of this study was to analyse the influence of the antecedents of patient experience, namely staff appearance, laboratory staff attitude, information clarity, staff responsiveness, laboratory ambience, phlebotomy process, laboratory technology, and report results, which furtherly generate customer delight and drive favourable [...] Read more.
The goal of this study was to analyse the influence of the antecedents of patient experience, namely staff appearance, laboratory staff attitude, information clarity, staff responsiveness, laboratory ambience, phlebotomy process, laboratory technology, and report results, which furtherly generate customer delight and drive favourable intentions such as revisit intentions to the laboratory and willingness to share and post on social media. By extending earlier studies and using data from a leading private clinical laboratory service, this study suggests a new insight. A quantitative study with a survey is used with a cross-sectional data approach. The sample was taken purposively from customers who have had laboratory services at the laboratory, particularly from customers who have undergone the phlebotomy process. The 186 samples that complied with the criteria were examined using the PLS-SEM method. The findings demonstrated that the eight antecedents show a high probability of influencing the patient experience, with the phlebotomy process found as the predominant antecedent, followed by laboratory staff attitude and patient perception of laboratory technology. Further, this study found strong evidence that patient experience could generate customer delight, which drives the revisit intention and willingness to share and post positive things on social media. Openness is found to strengthen that process. The results of this study revealed that the higher the patient’s experience through their journey, the higher the probability of delight could exist in the context of service provided in the private clinical laboratory. Thus, it is worth considering by the clinic management to develop a more effective business. Full article
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23 pages, 1460 KiB  
Review
Fifteen Years of Accounting Professional’s Competencies Supply and Demand: Evidencing Actors, Competency Assessment Strategies, and ‘Top Three’ Competencies
by Nanja Kroon and Maria do Céu Alves
Adm. Sci. 2023, 13(3), 70; https://doi.org/10.3390/admsci13030070 - 27 Feb 2023
Cited by 2 | Viewed by 3335
Abstract
This paper reviews accounting education literature with a focus on the supply of and demand for accounting professional’s competencies. Its main objective is to determine which actors are involved in the relationship, ascertain both sides’ perspectives, and evidence competency supply and demand over [...] Read more.
This paper reviews accounting education literature with a focus on the supply of and demand for accounting professional’s competencies. Its main objective is to determine which actors are involved in the relationship, ascertain both sides’ perspectives, and evidence competency supply and demand over the last 15 years. After a solid selection, the analysis includes 122 empirical articles from 2006 to 2021. The actors and competencies addressed in the relevant literature were identified and strategies used in their assessment were discovered. The identified competencies were then categorized and framed in the five constructs presented by Kroon and Alves. This approach evidenced that mismatches remain between competency expectations and competency supply in the accounting profession. Investigators may consider the results to improve the consistency of research in this field of study, contributing to a theory that is still lacking. Using the identified concepts and the constructs’ components, empirical studies can bring substantial practical implications to reduce or eliminate existing competency gaps. This study provides an integrated understanding of the literature on the fit between higher education institutions and the labor market of the accounting professional’s competencies. The framing of actors, strategies, and competencies will assist other researchers in augmenting knowledge in this area. Full article
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9 pages, 363 KiB  
Article
Assessing the Quality of Digital Coproduction: An Interdisciplinary Model
by Ina Radtke, Noortje Hoevens, Taco Brandsen and Marlies Honingh
Adm. Sci. 2023, 13(3), 69; https://doi.org/10.3390/admsci13030069 - 27 Feb 2023
Cited by 3 | Viewed by 1810
Abstract
The digital transformation of society raises high hopes for the improvement of the design and implementation of coproduction processes, which may lead to higher levels of acceptance, satisfaction, and trust with respect to public services. Yet and despite a growing number of studies [...] Read more.
The digital transformation of society raises high hopes for the improvement of the design and implementation of coproduction processes, which may lead to higher levels of acceptance, satisfaction, and trust with respect to public services. Yet and despite a growing number of studies on the role of digital technology on coproduction, our knowledge on how to assess the quality of digital coproduction is still very limited. The difficulty of defining quality indicators relates to three issues: the complexity of defining quality in public services, the lack of a clear understanding of quality in a coproduction process and the tendency to evaluate coproduction using the same approach as with other digitalised services. In this article, we adopt an interdisciplinary perspective to develop a conceptual model that builds on and bridges theoretical approaches commonly used to assess the quality of digital services, while adding elements that are specific to coproduction. Full article
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15 pages, 305 KiB  
Article
Bureaucratic and Societal Determinants of Female-Led Microenterprises in India
by Devlina and Santosh Kumar Sahu
Adm. Sci. 2023, 13(3), 68; https://doi.org/10.3390/admsci13030068 - 27 Feb 2023
Viewed by 1633
Abstract
This study examines the barriers to female entrepreneurship in India’s microenterprise sector through society and bureaucracy. The study uses grammatical genders in languages to capture the societal attitudes towards female entrepreneurship. Using a probit model, it was found that states where the spoken [...] Read more.
This study examines the barriers to female entrepreneurship in India’s microenterprise sector through society and bureaucracy. The study uses grammatical genders in languages to capture the societal attitudes towards female entrepreneurship. Using a probit model, it was found that states where the spoken language is two-gendered, have poor representations of women in entrepreneurial positions compared with states with languages that are multi-gender or no gender. It is further argued that these societal attitudes also reflect through people in power, such as bureaucrats, credit managers, bankers, etc., which affects female entrepreneurship. The paper finds empirical evidence for the grease-the-wheel hypothesis, i.e., in the presence of a discriminating inefficient business ecosystem, women entrepreneurs use non-market strategies such as corruption to alter decisions in their favour. Thus, an effort to reduce corruption at an immature stage, when these societal institutions have not yet developed, might cause more harm than benefit. Full article
(This article belongs to the Special Issue Gender and Development)
12 pages, 515 KiB  
Article
Women’s Risk-Taking Behaviour during COVID-19 Pandemic: Will Work–Family Enrichment and Work Satisfaction Prevent Turnover Intention?
by I Gusti Ayu Manuati Dewi, Ismi Rajiani, I Gede Riana, Ni Made Dwi Puspitawati, Muafi Muafi and I Gede Rihayana
Adm. Sci. 2023, 13(3), 67; https://doi.org/10.3390/admsci13030067 - 24 Feb 2023
Cited by 5 | Viewed by 2092
Abstract
The COVID-19 pandemic has impacted all employment conditions as working during the pandemic is a risk to employees’ health. This study investigates women’s intentions to leave their job during times of crisis. However, opportunities for job selection were quite limited, and there are [...] Read more.
The COVID-19 pandemic has impacted all employment conditions as working during the pandemic is a risk to employees’ health. This study investigates women’s intentions to leave their job during times of crisis. However, opportunities for job selection were quite limited, and there are better ways to deal with job insecurity than leaving an organisation. The questionnaires were tested on valid data from 593 female employees of four-star hotels, and structural equation modelling (SEM) was employed. Cultural characteristics and the macroenvironment in Indonesian society cause different practices for women to achieve work–family enrichment, job satisfaction, and turnover intention than in developed Western cultures. Female employees will not be inclined to leave their job even though they are not satisfied. Moreover, work–family enrichment has an essential role in enhancing work satisfaction because it can improve women’s quality of life. Work–family enrichment was also found to reduce the intention of women to leave an organisation. However, work–family enrichment has a more substantial influence on intensifying work satisfaction than on deflating the choice to quit during a crisis. Therefore, the research findings revealed that work–family enrichment is essential in improving work satisfaction, increasing employees’ likelihood of remaining in the organisation. This study contributes to filling the research gap within work–family enrichment by digging into the practical lessons of women’s work behaviour in the service sector, specifically in the hotel industry. Full article
(This article belongs to the Special Issue Gender and Development)
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17 pages, 686 KiB  
Article
Enhancing Innovation Performance in the Hotel Industry: The Role of Employee Empowerment and Quality Management Practices
by Samer M. Al-Sabi, Mukhles M. Al-Ababneh, Mousa A. Masadeh and Ibrahim A. Elshaer
Adm. Sci. 2023, 13(3), 66; https://doi.org/10.3390/admsci13030066 - 23 Feb 2023
Cited by 7 | Viewed by 4548
Abstract
This research investigates employee empowerment’s role in the relationship between quality management practices (QMPs) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan were given a questionnaire with 29 questions that measured [...] Read more.
This research investigates employee empowerment’s role in the relationship between quality management practices (QMPs) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan were given a questionnaire with 29 questions that measured QMPs, employee empowerment, and innovation performance. The obtained data were analyzed by PLS-SEM. The results show that quality policy (QP) has an insignificant influence on employee empowerment and innovation performance, while quality commitment (QC) and quality education and training (QET) have a positive and significant influence on employee empowerment and innovation performance. The results also reveal that employee empowerment has a positive influence on innovation performance. Finally, employee empowerment as a mediator variable was not working on the relationship between QP and innovation performance but showed a significant role as a partial mediator between QC and innovation performance as well as QET and innovation performance. Discussion, theoretical and managerial implications for future research, and limitations are presented. Full article
(This article belongs to the Special Issue Organizational Behavior: Strategic Management and Innovation)
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